I have Windows 8.1 OS 64 Bit. Whenever I tried to run Football Manager 15 game, an error window appears, saying 'A serious error encountered and the application will close' and a crash dump file is generated
The analysis of dump file using windows debugging tool is as follows:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\MAKARAND\Documents\Sports Interactive\Football Manager 2015\crash dumps\FM 2015 v15.3.2.627042 (2015.07.29 00.41.45).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: SRV*c:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Version 9600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Wed Jul 29 00:41:45.000 2015 (UTC + 5:30)
System Uptime: not available
Process Uptime: 0 days 0:00:15.000
................................................................
.......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1c6c.1fd4): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=05c93040 esi=00000000 edi=0000033c
eip=77d7c4bc esp=0a47f5b0 ebp=0a47f620 iopl=0 nv up ei pl nz ac po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000212
ntdll!NtWaitForSingleObject+0xc:
77d7c4bc c20c00 ret 0Ch
0:029> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for steam_api.dll -
*** WARNING: Unable to verify checksum for helper.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for helper.dll -
*** WARNING: Unable to verify checksum for libcef.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libcef.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OpenAL32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvd3dum.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvumdshim.dll -
*** The OS name list needs to be updated! Unknown Windows version: 6.3 ***
GetUrlPageData2 (WinHttp) failed: 12030.
FAULTING_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 017e88c8 (fm+0x013e88c8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 000001e0
Attempt to read from address 000001e0
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ
PROCESS_NAME: fm.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 000001e0
READ_ADDRESS: 000001e0
FOLLOWUP_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]
APP: fm.exe
FAULTING_THREAD: 00001fd4
PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ
BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_READ
LAST_CONTROL_TRANSFER: from 00000000 to 017e88c8
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 fm+0x13e88c8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: fm+13e88c8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: fm
IMAGE_NAME: fm.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 551d37bc
STACK_COMMAND: ~29s; .ecxr ; kb
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_fm.exe!Unknown
BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_READ_fm+13e88c8
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...2_0/551d37bc/c0000005/013e88c8.htm?Retriage=1
Followup: MachineOwner
---------
Pls help me to get this sorted out..I can run Fm 14 flawlessly on my system..
The analysis of dump file using windows debugging tool is as follows:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\MAKARAND\Documents\Sports Interactive\Football Manager 2015\crash dumps\FM 2015 v15.3.2.627042 (2015.07.29 00.41.45).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: SRV*c:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Version 9600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Wed Jul 29 00:41:45.000 2015 (UTC + 5:30)
System Uptime: not available
Process Uptime: 0 days 0:00:15.000
................................................................
.......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1c6c.1fd4): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=05c93040 esi=00000000 edi=0000033c
eip=77d7c4bc esp=0a47f5b0 ebp=0a47f620 iopl=0 nv up ei pl nz ac po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000212
ntdll!NtWaitForSingleObject+0xc:
77d7c4bc c20c00 ret 0Ch
0:029> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for steam_api.dll -
*** WARNING: Unable to verify checksum for helper.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for helper.dll -
*** WARNING: Unable to verify checksum for libcef.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libcef.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OpenAL32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvd3dum.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvumdshim.dll -
*** The OS name list needs to be updated! Unknown Windows version: 6.3 ***
GetUrlPageData2 (WinHttp) failed: 12030.
FAULTING_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 017e88c8 (fm+0x013e88c8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 000001e0
Attempt to read from address 000001e0
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ
PROCESS_NAME: fm.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 000001e0
READ_ADDRESS: 000001e0
FOLLOWUP_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]
APP: fm.exe
FAULTING_THREAD: 00001fd4
PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ
BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_READ
LAST_CONTROL_TRANSFER: from 00000000 to 017e88c8
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 fm+0x13e88c8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: fm+13e88c8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: fm
IMAGE_NAME: fm.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 551d37bc
STACK_COMMAND: ~29s; .ecxr ; kb
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_fm.exe!Unknown
BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_READ_fm+13e88c8
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...2_0/551d37bc/c0000005/013e88c8.htm?Retriage=1
Followup: MachineOwner
---------
Pls help me to get this sorted out..I can run Fm 14 flawlessly on my system..
My Computer
System One
-
- OS
- Windows 8.1