My laptop is Lenovo E440 which come with 8.1.
The symptom is when I shutdown the computer, it do all the process seems normal, except the power light won't goes off. I have to long press the power button to force shutdown. If I ignore it for a few minutes, it suddenly wake up and give me a BSOD then restart.
The BSOD also do the minidump. I also attached the dump by the collector tools.
I have try update the latest BIOS/Driver to lenovo recommendation.
I have try to debug with Windbg, which have following result. But I have no idea what I can do with ACPI driver.
BugCheck 9F, {3, ffffe000139d47f0, fffff8024874b960, ffffe0001e709c30}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
0: kd> !irp ffffe000`1e709c30
Irp is active with 3 stacks 2 is current (= 0xffffe0001e709d48)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00014549040 00000000 fffff80246e03b3c-ffffe0001c6cc940 Success Error Cancel pending
\Driver\ACPI nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0001c6cc940
Args: 00000000 00000000 00000000 00000000
0: kd> !irp ffffe0001e709c30
Irp is active with 3 stacks 2 is current (= 0xffffe0001e709d48)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00014549040 00000000 fffff80246e03b3c-ffffe0001c6cc940 Success Error Cancel pending
\Driver\ACPI nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0001c6cc940
Args: 00000000 00000000 00000000 00000000
0: kd> lmvm ACPI
start end module name
fffff801`4f647000 fffff801`4f6cf000 ACPI (pdb symbols) c:\windows\symbols\acpi.pdb\276228AA42904C96B46A37C6C1872D8C2\acpi.pdb
Loaded symbol image file: ACPI.sys
Mapped memory image file: c:\windows\symbols\ACPI.sys\54335E2E88000\ACPI.sys
Image path: \SystemRoot\System32\drivers\ACPI.sys
Image name: ACPI.sys
Timestamp: Tue Oct 07 11:29:50 2014 (54335E2E)
CheckSum: 0008D868
ImageSize: 00088000
File version: 6.3.9600.17393
Product version: 6.3.9600.17393
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ACPI.sys
OriginalFilename: ACPI.sys
ProductVersion: 6.3.9600.17393
FileVersion: 6.3.9600.17393 (winblue_r4.141006-1627)
FileDescription: ACPI Driver for NT
LegalCopyright: © Microsoft Corporation. All rights reserved.
Can anyone please help me?
The symptom is when I shutdown the computer, it do all the process seems normal, except the power light won't goes off. I have to long press the power button to force shutdown. If I ignore it for a few minutes, it suddenly wake up and give me a BSOD then restart.
The BSOD also do the minidump. I also attached the dump by the collector tools.
I have try update the latest BIOS/Driver to lenovo recommendation.
I have try to debug with Windbg, which have following result. But I have no idea what I can do with ACPI driver.
BugCheck 9F, {3, ffffe000139d47f0, fffff8024874b960, ffffe0001e709c30}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
0: kd> !irp ffffe000`1e709c30
Irp is active with 3 stacks 2 is current (= 0xffffe0001e709d48)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00014549040 00000000 fffff80246e03b3c-ffffe0001c6cc940 Success Error Cancel pending
\Driver\ACPI nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0001c6cc940
Args: 00000000 00000000 00000000 00000000
0: kd> !irp ffffe0001e709c30
Irp is active with 3 stacks 2 is current (= 0xffffe0001e709d48)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00014549040 00000000 fffff80246e03b3c-ffffe0001c6cc940 Success Error Cancel pending
\Driver\ACPI nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0001c6cc940
Args: 00000000 00000000 00000000 00000000
0: kd> lmvm ACPI
start end module name
fffff801`4f647000 fffff801`4f6cf000 ACPI (pdb symbols) c:\windows\symbols\acpi.pdb\276228AA42904C96B46A37C6C1872D8C2\acpi.pdb
Loaded symbol image file: ACPI.sys
Mapped memory image file: c:\windows\symbols\ACPI.sys\54335E2E88000\ACPI.sys
Image path: \SystemRoot\System32\drivers\ACPI.sys
Image name: ACPI.sys
Timestamp: Tue Oct 07 11:29:50 2014 (54335E2E)
CheckSum: 0008D868
ImageSize: 00088000
File version: 6.3.9600.17393
Product version: 6.3.9600.17393
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ACPI.sys
OriginalFilename: ACPI.sys
ProductVersion: 6.3.9600.17393
FileVersion: 6.3.9600.17393 (winblue_r4.141006-1627)
FileDescription: ACPI Driver for NT
LegalCopyright: © Microsoft Corporation. All rights reserved.
Can anyone please help me?
Last edited:
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo E440
- CPU
- i5-4210M
- Memory
- 4GB
- Graphics Card(s)
- 840M
- Browser
- Waterfox