Windows 8 and 8.1 Forums

BSOD after manufacturer logo loads up

  1. #1

    Posts : 3
    Windows 7

    BSOD after manufacturer logo loads up

    Hello all,

    I'm trying to solve a problem for my client and I'm reaching out for some more help with this laptop as I've tried a bunch of different options and have had no luck.

    The Story:
    The client reported to me that the laptop's performance started to diminish over time and she had problems loading it up over time. - I have no idea what kind of issues the laptop had before this since I can't get it to load at all.

    The System:
    • Windows 8.1
    • Toshiba Satellite C55Dt-A5305
    • AMD A6 Quad-Core

    The Problem:
    There are generally three things that happen. When the laptop is started, the "Toshiba, Leading Innovations" logo appears on the screen and the following occur:
    1. The circular loading dots spin and the computer hangs there.
    2. The loading dots spin and finish then the machine transitions to the black screen and hangs there indefinitely, never loading Windows.
    3. The message "preparing automatic repair" shows up, transitions to the black screen and hangs there indefinitely, never fixing the machine.

    Attempted Fixes:

    1. I've tried using (Shift +) F8 but had no luck starting up the machine that way.
    2. Tried to use Windows 8.1 recovery software from a USB with no luck loading (stuck on black screen)
    3. I'm able to access the BIOS but have had no luck finding anything that could help me get back this issue.

    I'd appreciate any help with this matter as my client is a college professor and would like to recover some documents off the hard drive. I've also attempted to access the hard drive via an external but that had no luck either.

    Thanks for any suggestion or help you guys can provide!

      My System SpecsSystem Spec

  2. #2

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    Most likely dying hard drive. How old is this unit?
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 7

    If I remember correctly, the hard drive is only about one year old. Also not sure if this was an SSD or not. I'll double check that one too.
      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 7

    I've pulled the HDD and popped it into an external, sure enough, the drive is dead. I tried to access the contents via Windows 7 but the drive wouldn't load up at all. Thanks for the help trouble shooting this with me, I appreciate it.
      My System SpecsSystem Spec

BSOD after manufacturer logo loads up

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