Solved BSOD after manufacturer logo loads up

Zerrian

New Member
Messages
3
Hello all,

I'm trying to solve a problem for my client and I'm reaching out for some more help with this laptop as I've tried a bunch of different options and have had no luck.

The Story:
The client reported to me that the laptop's performance started to diminish over time and she had problems loading it up over time. - I have no idea what kind of issues the laptop had before this since I can't get it to load at all.

The System:
  • Windows 8.1
  • Toshiba Satellite C55Dt-A5305
  • AMD A6 Quad-Core

The Problem:
There are generally three things that happen. When the laptop is started, the "Toshiba, Leading Innovations" logo appears on the screen and the following occur:
  1. The circular loading dots spin and the computer hangs there.
  2. The loading dots spin and finish then the machine transitions to the black screen and hangs there indefinitely, never loading Windows.
  3. The message "preparing automatic repair" shows up, transitions to the black screen and hangs there indefinitely, never fixing the machine.

Attempted Fixes:

  1. I've tried using (Shift +) F8 but had no luck starting up the machine that way.
  2. Tried to use Windows 8.1 recovery software from a USB with no luck loading (stuck on black screen)
  3. I'm able to access the BIOS but have had no luck finding anything that could help me get back this issue.

I'd appreciate any help with this matter as my client is a college professor and would like to recover some documents off the hard drive. I've also attempted to access the hard drive via an external but that had no luck either.

Thanks for any suggestion or help you guys can provide!
 

My Computer

System One

  • OS
    Windows 7
Most likely dying hard drive. How old is this unit?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
If I remember correctly, the hard drive is only about one year old. Also not sure if this was an SSD or not. I'll double check that one too.
 

My Computer

System One

  • OS
    Windows 7
I've pulled the HDD and popped it into an external, sure enough, the drive is dead. I tried to access the contents via Windows 7 but the drive wouldn't load up at all. Thanks for the help trouble shooting this with me, I appreciate it.
 

My Computer

System One

  • OS
    Windows 7
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