Windows 8 and 8.1 Forums

BSOD - PAGE_FAULT by win32k.sys

  1. #1

    Posts : 2
    Windows 7 Home Premium

    BSOD - PAGE_FAULT by win32k.sys

    Hi! A friend of mine has had a acer laptop (win 8.1 i think) for a few years now and since a few days ago his laptop would give a BSOD with the o so infamous PAGE_FAULT error. The laptop cant boot properly and the safe mode cant be accessed because of the BSOD. I even tried the ALT+F10 command for the acer erecovery but it will jump into BSOD straight away.

    I extracted the MEMORY.DMP file from the HDD by hooking it up to my own computer, i tried everything so now im asking the internets to help me out.

    Tried uploading the dmp file because its like 330MB but no success. Basically im getting these lines when i open the DMP file with Windbg.

    How can i make a .zip log file (the one from Blue Screen of Death (BSOD) Posting Instructions) from that laptop HDD on my own computer?

    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : win32k.sys ( win32k!UninitializeWin32PoolTracking+168 )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
    Arg4: 0000000000000006, (reserved)
    Debugging Details:
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    Page 1c800c not present in the dump file. Type ".hh dbgerr004" for details
    READ_ADDRESS: unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    PROCESS_NAME:  smss.exe
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre
    TRAP_FRAME:  ffffd00020eb5fc0 -- (.trap 0xffffd00020eb5fc0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff6fb40000000 rbx=0000000000000000 rcx=00000904c0000000
    rdx=fffff80242c7d000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80242cbf4a8 rsp=ffffd00020eb6150 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=fffff90000000340
    r11=ffffd00020eb6228 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po cy
    fffff802`42cbf4a8 488b00          mov     rax,qword ptr [rax] ds:fffff6fb`40000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80242df1806 to fffff80242dcdca0
    ffffd000`20eb5d08 fffff802`42df1806 : 00000000`00000050 fffff6fb`40000000 00000000`00000000 fffff6fb`7da00000 : nt!KeBugCheckEx
    ffffd000`20eb5d10 fffff802`42cd0357 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd000`20eb5eb0 : nt! ?? ::FNODOBFM::`string'+0x13646
    ffffd000`20eb5e00 fffff802`42dd7f2f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x287
    ffffd000`20eb5fc0 fffff802`42cbf4a8 : fffff901`40001000 00000000`00000004 00000000`00000010 00000000`00000000 : nt!KiPageFault+0x12f
    ffffd000`20eb6150 fffff802`42f20bcc : 00000000`00000000 ffffd000`20eb6228 00000000`00000000 fffff802`00000000 : nt!ExFreeLargePool+0x78
    ffffd000`20eb61f0 fffff960`0033fde4 : 00000000`00000010 fffff802`4316359a ffffe000`4ae16370 ffffd000`00000006 : nt!ExFreePoolWithTag+0x72c
    ffffd000`20eb62e0 fffff960`0033e834 : 00000000`00000010 00000000`00000000 00000000`00000000 00000000`00000005 : win32k!UninitializeWin32PoolTracking+0x168
    ffffd000`20eb6360 fffff960`004d21a9 : 00000000`c0000034 ffffd000`20eb6400 00000000`00000000 00000000`00000000 : win32k!Win32KDriverUnload+0x29c
    ffffd000`20eb6390 fffff802`43162877 : fffff960`000e2000 00000000`00000000 00000001`00000008 ffffd000`20eb65f8 : win32k!DriverEntry+0x171
    ffffd000`20eb6420 fffff802`43045617 : fffff960`000e2000 00000000`00000000 ffffd000`20eb6858 ffffd000`20eb6898 : nt!ExpInitializeSessionDriver+0x3f
    ffffd000`20eb65a0 fffff802`42dd94b3 : ffffe000`4af32080 00000000`00000000 ffffe000`4af32000 ffffffff`00000000 : nt!NtSetSystemInformation+0x5a3
    ffffd000`20eb6800 fffff802`42dd1900 : fffff802`4304559b ffffe000`00000000 00000000`00000026 00000000`00000001 : nt!KiSystemServiceCopyEnd+0x13
    ffffd000`20eb6998 fffff802`4304559b : ffffe000`00000000 00000000`00000026 00000000`00000001 00000000`00000000 : nt!KiServiceLinkage
    ffffd000`20eb69a0 fffff802`42dd94b3 : ffffe000`4af32080 00000000`00000000 00000052`bf771f60 00007ff7`1965dad8 : nt!NtSetSystemInformation+0x527
    ffffd000`20eb6c00 00007ff8`f5e42a3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000052`bf5af588 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`f5e42a3a
    fffff960`0033fde4 8bc3            mov     eax,ebx
    SYMBOL_NAME:  win32k!UninitializeWin32PoolTracking+168
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: win32k
    IMAGE_NAME:  win32k.sys
    FAILURE_BUCKET_ID:  AV_win32k!UninitializeWin32PoolTracking
    BUCKET_ID:  AV_win32k!UninitializeWin32PoolTracking
    FAILURE_ID_HASH_STRING:  km:av_win32k!uninitializewin32pooltracking
    FAILURE_ID_HASH:  {951f4c39-ad83-d834-aaeb-c9a754c1a681}
    Followup: MachineOwner

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    I am extremely sorry that this thread was not attended to. There are not many people in this field.

    In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.

      My System SpecsSystem Spec

BSOD - PAGE_FAULT by win32k.sys

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