Windows 8 and 8.1 Forums


  1. #1

    Posts : 4
    Win 8.1


    I have 2 Dell machines, a Latitude 6430 and an Alienware Aurora. They both are getting this BSOD. This happens mainly on shutdown but also when trying to sleep or hibernate. I turned hibernate off on the Alienware and this problem still occurs. Since both machines are getting this BSOD they must have something in common, I just can't figure out what it is. Any help would be greatly appreciated. The Dump logs for both computers are attached.
    Last edited by sabres431; 14 Jun 2015 at 19:11. Reason: adding a file

      My System SpecsSystem Spec

  2. #2

    Sorry for such a delay, we are pretty short handed at the moment.

    Your second upload is an empty folder (KURT-WIN8)

    The first is pointing to your VPN software driver,

    BugCheck 9F, {3, ffffe0003955ce50, fffff803a8b1d960, ffffe0003f599e10}
    Unable to load image \SystemRoot\system32\DRIVERS\dsNcAdpt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dsNcAdpt.sys
    Loaded symbol image file: dsNcAdpt.sys
        Image path: \SystemRoot\system32\DRIVERS\dsNcAdpt.sys
        Image name: dsNcAdpt.sys
        Timestamp:        Fri Jan 25 17:11:02 2013 (51032D26)
        CheckSum:         0000FCC7
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You can see if there's an update,
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Win 8.1

    Here's the second file again. I'm still having the blue screen on my laptop. The desktop seems okay now.
    Attached Files
      My System SpecsSystem Spec

  4. #4

    This is a well known troublemaker,

    Unable to load image \??\C:\Program Files (x86)\BlueStacks\HD-Hypervisor-amd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for HD-Hypervisor-amd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for HD-Hypervisor-amd64.sys
    Try uninstalling Blue Stacks.

    Your Nvidia driver also got flagged in one dump,

    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Jul 22 17:15:19 2015 (55B03217)
        CheckSum:         00AAF49B
        ImageSize:        00AE8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I notice this is a W10 system too, just try removing BlueStacks for now, those are the only things out of the four dumps jumping out right now.
      My System SpecsSystem Spec


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