Solved BSOD - Log attached below

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This usually happens when I'm watching a video fullscreen on YouTube for example. The audio will freeze until it restarts. Malwarebytes, AVG, and SpyBot have found nothing nor did they fix the problem. I had installed a subscription copy of Office 365 about a week ago, got a BSOD, and uninstalled it because that fixed my issue the last time I got a BSOD. It didn't fix it this time as I've just gotten two in the past two hours.

Hi Thoma9 & Welcome to the forums ^_^,

Sadly, there are no dump files in the ZIP File which you have attached. But, according to the log files, a memory dump was saved at the location - "C:\Windows\Memory.DMP". Kindly compress this file and upload it using a 3rd party file hoster like MediaFire, OneDrive since it's size might be big.


Let me know how it goes ^_^


-Pranav

Uh, funny thing. That file isn't there. I even got it to show hidden files and there's no memory.dmp at that address. A local disk search didn't find anything either.

Thoma9 said:

Uh, funny thing. That file isn't there. I even got it to show hidden files and there's no memory.dmp at that address. A local disk search didn't find anything either.

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Well that is strange because the log files indicate it. Are you using any cleaner software like CCleaner? Asking because they tend to delete these dump files...

I do, and I did. I'm pretty sure that it deleted it. Good news is that now the audio or video just stutters a little at most and doesn't completely freeze and crash everything. Also for some reason since I registered my free copy of W10, it didn't install any Windows Updates automatically so I had about eight that I got taken care of. I'm tempted to mark this solved and remember to not run CCleaner if it happens again.

Hi Thoma9 ^_^,

Keeping the Windows up to date solves most of the problems as I have seen. In case of any further problems, kindly do not hesitate to post back ^_^.



-Pranav

It has worked so far, knock on wood. Thank you, though!

Thoma9 said:

It has worked so far, knock on wood. Thank you, though!

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Great. Let us know in case of any further problems


-Pranav