Solved System_Thread_Exeption_Not_Handled NETIO.SYS

JackWhite

New Member
Messages
6
Hello guys. I am about to crush my computer, I am so frustrated with this problem.

I have been having this problem for more than 6 monts now. I was under windows 7 Ultimate 64 before, and I formated my computer, installing windows 8.1 (original key). The BSOD stopped for some time, like 1 month or so but they are back.

I am getting about 5 of these per day, and they don't seem to have a clear cause. Sometimes I am only browsing online (Mozilla Firefox Updated) or sometimes I am watching Youtube videos, or using Photoshop, or listening to some song in Spotify or torrenting with Utorrent. I dont know what is causing this and its driving me crazy.:shock:

Looking the .dmp files with BlueScreenView they usually say SYSTEM_THREAD_EXCEPTION_NOT_HANDED (NETIO.SYS) And I have also got some DRIVER_IRQL_NOT_LESS_OR_EQUAL (PSHED.dll)

What have I already done?

* Already scanned my computer for Malwares with Malwarebytes (0 found)
* Scanned my computer with my Antivirus (Bidefender 2015) (0 found)
* Turned off the Teredo tunneling adapter
* My network cards adapters has already the last drivers installed (Uptodate)
* Graphics card with lastest drivers installed (Uptodate)

I do have a firewall, which is from Bitdefender Firewall, do you guys think coul be it?

Well I am attaching my zip for debugging here, I will be so happy if someone solve this! :dinesh:

View attachment 61820

Thank you guys.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
You have both ZoneAlarm and BitDefender installed which is not advised, they can conflict with each other and in this case both are being identified in your dumps.

Code:
ffffd000`e5ae8c98  fffff800`869324e5Unable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys[/COLOR]
 bdfwfpf+0x14e5

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff80085a12ed9, ffffd000e5ae8ab8, ffffd000e5ae82c0}

[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys[/COLOR]

Uninstall both ZoneAlarm and BitDefender and use the native Windows Defender coupled with MalwareBytes for testing purposes. Run MalwareBytes on demand as opposed to realtime.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.



picture.php



Your Intel Wireless WiFi Link driver has also been flagged. Check here for an updated version.

Code:
ffffd000`e5ae8018  fffff800`87ce91d7Unable to load image \SystemRoot\system32\DRIVERS\NETwew00.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for NETwew00.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwew00.sys[/COLOR]
 NETwew00+0x101d7

0: kd> lmvm NETwew00
start             end                 module name
fffff800`87cd9000 fffff800`88020000   NETwew00 T (no symbols)           
    Loaded symbol image file: NETwew00.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwew00.sys
    Image name: NETwew00.sys
    Timestamp:        [COLOR=#0000ff]Tue Feb 25 13:04:56 2014[/COLOR] (530C94F8)
    CheckSum:         0033F502
    ImageSize:        00347000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Perform the above suggestions and test the system for stability. Report back with the results.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Thank you Boozad, I will try all you said!

The only weird thing is that I dont have ZoneAlarm anymore. I had a problem uninstalling it though some time ago, and used a software to help me to get rid of some junk files it left behind. I thought it was gone for good, but as you showed me it still present... (how could I remove it?). It is not available in my system to uninstal it, and even using IObit Unisntaller I could not find it, or any remains of it...

Nevertheles, thanks man, I will try your sugestions :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
Let us know how you get on. IObit may have caused more trouble than it's fixed, it's known for screwing up systems but I can't confirm that for certain. I'll dig out the ZA uninstaller when I'm home from work tonight.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Let us know how you get on. IObit may have caused more trouble than it's fixed, it's known for screwing up systems but I can't confirm that for certain. I'll dig out the ZA uninstaller when I'm home from work tonight.

Man, thanks so much for taking your time with this.

Yeah, I will uninstall IObit also, I know it's a fishy software, will remove it also. I am looking for a ZoneAlarm uninstaller also :)

Thanks Again Boozad!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
Hey Boozad

I did everything you suggested me, except for the "uninstalling ZoneAlarm" part, just because I could not find a official uninstall tool for that. Other than that I did all. Until now I had NO BlueScreens at all, which is weird because as I've mentioned I was getting 5 per day! So, till now is good man! I am wondering that if this really fixed, it might be my BitDefender, and I have a original key for that, it kinda sucks have to uninstalling it to use Windows Firewall though... Should I re-install it after a week or so? What do you suggest me?

Going to keep you posted on the following weeks. Thanks again! :thumb:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
The majority of AVs have been known to cause BSODs, BitDefender included so it may well be you're better off without it providing you have a suitable replacement (Windows Defender should do you good alongside MalwareBytes). Test the system for stability and keep us posted, I'm subscribed to the thread so will get notified when you post.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Hello again!

Just checking in to some updates.

Till now I had NO BSODs whatsoever, I am really happy! I am working all day long, using my computer's full capacity and with 100% good response from the system. I will wait till this completes one weak old (just for safety) and I think I will call it solved! Also I am thinking in re install Bitdefender in one weak just to see if I get any BSOD again, since I've also updated my wireless drivers and that could be the problem. If I get BSOD with it will remove it and install another pack, such as Avast I guess ? since I don't really wanna rely on Windows Defender...

Thanks Boozad, many thanks man!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
You're welcome, glad to hear all is good. To be honest virtually every other AV causes BSODs at some point on some systems, but it's your choice what you wish to install, I can only advise. Either way if you have more issues in future whatever your choices we'll be here to help.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
So, just comming back here to officially say that my problem is completely gone. No BSOD whatsoever for more than one week already. Many thanks to Boozad that took his time to help a stranger. Thank you! I hope this thread can help other users that has the same problem I had. Cheers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite P870
    CPU
    I7
    Memory
    32 gb ram
    Graphics Card(s)
    Nvidia Geforce 6400M
    Antivirus
    Bitdefender 2015
You're welcome mate, glad to hear your issues are resolved. :)
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
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