Hi,
my uncle asked me to repair/reinstall Windows 8 (64bit) for him because it doesn't boot anymore. So I downloaded an ISO and burned it on a DVD-RW with ImgBurn. So far so good. I checked if the files and folders on the DVD were burned properly. They look just like the last time. When I put the DVD in I changed the boot options in the BIOS to boot from the DVD drive. After it reboots there is just like an underscore in the upper left corner blinking. After a while the Windows 8 logo appears and the cycle starts spinning. Then I get the BSOD saying "Your PC ran into a problem and needs to restart" Then after a second or two something like this appears "Just wait while we collect some info and restart". I don't know if an error line popped up, too - it was too fast. I tried burning a second DVD-RW but it gave me the same error. When I put in the DVD in my own Laptop it didn't work, too. But it didn't give me a BSOD, but instead asked if I wanted to repair Windows or start normally. What can I do now?
Thanks in advance!
my uncle asked me to repair/reinstall Windows 8 (64bit) for him because it doesn't boot anymore. So I downloaded an ISO and burned it on a DVD-RW with ImgBurn. So far so good. I checked if the files and folders on the DVD were burned properly. They look just like the last time. When I put the DVD in I changed the boot options in the BIOS to boot from the DVD drive. After it reboots there is just like an underscore in the upper left corner blinking. After a while the Windows 8 logo appears and the cycle starts spinning. Then I get the BSOD saying "Your PC ran into a problem and needs to restart" Then after a second or two something like this appears "Just wait while we collect some info and restart". I don't know if an error line popped up, too - it was too fast. I tried burning a second DVD-RW but it gave me the same error. When I put in the DVD in my own Laptop it didn't work, too. But it didn't give me a BSOD, but instead asked if I wanted to repair Windows or start normally. What can I do now?
Thanks in advance!
My Computer
System One
-
- OS
- Windows 8
- System Manufacturer/Model
- Hewlett-Packard
- CPU
- Intel Core i5-3210
- Memory
- 6GB
- Graphics Card(s)
- AMD Radeon HD 7670M
- Monitor(s) Displays
- Generic PnP Monitor
- Screen Resolution
- 1366x768
- Hard Drives
- Hitachi HTS547575A9E384
- Internet Speed
- 1000MB/s