Solved Random reboots with no BSOD

Raffee

New Member
Messages
6
Location
Lebanon
Hi,
My laptop is rebooting randomly, without showing a BSOD (even though I disabled auto restart after error). I updated the BIOS (per Cyberpower instructions) with no effect. I installed Ubuntu after formatting, but the reboots continued. I'm back with Windows 8.1 and it still reboots.

On top of this, I get no error messages in the event viewer, nor can I find the mini dump.

I don't know how to proceed with regards to diagnosing the issue. Any help is appreciated.

UPDATE:
After reading this thread http://www.eightforums.com/bsod-crashes-debugging/36686-windows-8-1-crashes-randomly.html I tried to run in safe mode, and so far there were no reboots, however when I tried the "clean boot" steps (in method 2) the reboots happened again.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    FANGBOOK III HX6-200 Gaming Laptop
    CPU
    Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
    Motherboard
    Mobile Intel HM87 Express Chipset Mainboard
    Memory
    16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
    Graphics Card(s)
    NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
    Sound Card
    Supreme HD Audio w/ THX True Studio Pro Technology
    Screen Resolution
    FHD 1920x1080
    Hard Drives
    256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
    Mouse
    Microsoft Wireless Mouse (4000)
Your UEFI/BIOS dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.
I understand that you've done this, but please check again in order to be sure.

Only 95 Windows Updates installed. Most systems have 130 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

There are no memory dumps in the uploaded reports.
As for the error messages in Event Viewer, please provide this report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID

This appears to be a hardware error, so please start with these free hardware diagnsostics: Hardware Diagnostics
Let us know the results and we'll move on from there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Forgot this part of the analysis.....


This device is shown as not working in Device Manager:
High Definition Audio Device HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&1BE6923&0&0001 This device cannot start.
Please install the audio drivers for the Intel sound card I can't seem to locate a driver download at Cyberpower - so I'd suggest visiting Intel® Download Center
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hi,
I've attached the event viewer zip.
I'm not able to run the memtest. I created the CD using the ISO tool recommended in your post, but it won't boot - my laptop boots from the hard drive like there's no CD. I ran the windows memory test, and there were no errors.
I downloaded the INTEL driver update tool, and it only detects the GPU driver new version - but the laptop is rebooting before I can finish downloading it. I tried to update drivers using the device manager, but I keep getting a message that my drivers are up to date. Is there a tool that does this?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    FANGBOOK III HX6-200 Gaming Laptop
    CPU
    Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
    Motherboard
    Mobile Intel HM87 Express Chipset Mainboard
    Memory
    16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
    Graphics Card(s)
    NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
    Sound Card
    Supreme HD Audio w/ THX True Studio Pro Technology
    Screen Resolution
    FHD 1920x1080
    Hard Drives
    256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
    Mouse
    Microsoft Wireless Mouse (4000)
On a Win8 and later system it's difficult to run MemTest. You have to figure out how to disable the Secure Boot and enable the legacy stuff to allow booting from the CD/DVD/USB device. And, it's different with each manufacturer.

Let's start, instead, with running Prime95's Blend Test for at least 4-6 hours: http://www.carrona.org/prime95.html

There's no signs of a Windows problem in the Admin logfile - so it's most likely a hardware problem.
Continue with the hardware diagnostics and let us know the results.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I thought the fact that the problem does not exist in Safe Mode eliminates hardware issues :S
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    FANGBOOK III HX6-200 Gaming Laptop
    CPU
    Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
    Motherboard
    Mobile Intel HM87 Express Chipset Mainboard
    Memory
    16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
    Graphics Card(s)
    NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
    Sound Card
    Supreme HD Audio w/ THX True Studio Pro Technology
    Screen Resolution
    FHD 1920x1080
    Hard Drives
    256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
    Mouse
    Microsoft Wireless Mouse (4000)
It's not likely that a hardware problem exists if it disappears in Safe Mode - but it's still possible.
How long did you remain in Safe Mode? Did you perform any tests while in Safe Mode to see if you could cause a BSOD?
Did you run in Safe Mode with Networking, or just plain Safe Mode? (as there are a lot of network issues in the Admin log file)
If you have not run in Safe Mode with Networking, I'd suggest trying it just to help rule out networking issues.

Did you try the troubleshooting steps with the Clean Boot in order to figure out where the problem was coming from?

There's 3 possibilities for any problem:
- hardware
- software
- Windows (a sub-set of software, but important enough to consider it separately).

With BSOD's we look for these problems:
- 3rd party drivers (approximately 90% of BSOD's are caused by these)
- hardware (approximately 10% of BSOD's are caused by these)
- Windows (less than 1% of BSOD's are caused by this - and this presumes that ALL Windows Updates have been applied)

Since the problem occurs in Ubuntu and in Windows, I'd think that that rules out Windows as a cause.
Since it occurs in both OS's, the only thing that they have in common is hardware.
The fact that there are no error reports (that appear related to the errors) also suggests that the problem is below the point where Windows can detect it. This implies a hardware problem also.

Have you updated Windows?
If so, please do this:
systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Have you run the Prime95 test? If so, what were the results?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Apparently it was a faulty RAM stick.
I tried by removing each stick at a time and running the computer, and it's working great without the 1 stick.
So I guess the built-in Windows Memory Test is not any good.
Thanks for all the help guys, I really appreciate it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    FANGBOOK III HX6-200 Gaming Laptop
    CPU
    Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
    Motherboard
    Mobile Intel HM87 Express Chipset Mainboard
    Memory
    16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
    Graphics Card(s)
    NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
    Sound Card
    Supreme HD Audio w/ THX True Studio Pro Technology
    Screen Resolution
    FHD 1920x1080
    Hard Drives
    256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
    Mouse
    Microsoft Wireless Mouse (4000)
The Windows Memory Test has it's limitations. I prefer MemTest86+ - but it's not easy to run in Win8/8.1
Prime95 (the Blend test) works inside Windows and it'll error out when it tests bad hardware.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I'm almost tempted to install the bad mem stick back and run the Prime95 test :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    FANGBOOK III HX6-200 Gaming Laptop
    CPU
    Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
    Motherboard
    Mobile Intel HM87 Express Chipset Mainboard
    Memory
    16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
    Graphics Card(s)
    NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
    Sound Card
    Supreme HD Audio w/ THX True Studio Pro Technology
    Screen Resolution
    FHD 1920x1080
    Hard Drives
    256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
    Mouse
    Microsoft Wireless Mouse (4000)
Probably not worth the effort as we'd still ask you to swap the sticks around to be sure.
Diagnostic tests are only software readings of hardware - it's not the definite test that removing the stick provides.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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