Hi,
My laptop is rebooting randomly, without showing a BSOD (even though I disabled auto restart after error). I updated the BIOS (per Cyberpower instructions) with no effect. I installed Ubuntu after formatting, but the reboots continued. I'm back with Windows 8.1 and it still reboots.
On top of this, I get no error messages in the event viewer, nor can I find the mini dump.
I don't know how to proceed with regards to diagnosing the issue. Any help is appreciated.
UPDATE:
After reading this thread http://www.eightforums.com/bsod-crashes-debugging/36686-windows-8-1-crashes-randomly.html I tried to run in safe mode, and so far there were no reboots, however when I tried the "clean boot" steps (in method 2) the reboots happened again.
My laptop is rebooting randomly, without showing a BSOD (even though I disabled auto restart after error). I updated the BIOS (per Cyberpower instructions) with no effect. I installed Ubuntu after formatting, but the reboots continued. I'm back with Windows 8.1 and it still reboots.
On top of this, I get no error messages in the event viewer, nor can I find the mini dump.
I don't know how to proceed with regards to diagnosing the issue. Any help is appreciated.
UPDATE:
After reading this thread http://www.eightforums.com/bsod-crashes-debugging/36686-windows-8-1-crashes-randomly.html I tried to run in safe mode, and so far there were no reboots, however when I tried the "clean boot" steps (in method 2) the reboots happened again.
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 Pro
- Computer type
- Laptop
- System Manufacturer/Model
- FANGBOOK III HX6-200 Gaming Laptop
- CPU
- Intel® Core™ i7-4710MQ Mobile Processor 2.50 GHz 6M Smart Cache, Max Turbo Freq. 3.50 GHz
- Motherboard
- Mobile Intel HM87 Express Chipset Mainboard
- Memory
- 16GB (8GBx2) DDR3-1866 SODIMM Memory (G.SKILL)
- Graphics Card(s)
- NVIDIA GeForce GTX 860M 4GB PCIe (NB-FANG-530)
- Sound Card
- Supreme HD Audio w/ THX True Studio Pro Technology
- Screen Resolution
- FHD 1920x1080
- Hard Drives
- 256GB ADATA SP610 SATA-III 6.0Gb/s SSD - 560MB/s Read & 290MB/s Write (Single Drive)
- Mouse
- Microsoft Wireless Mouse (4000)