New Asus BSOD 0x9F_3_IMAGE_pci.sys

BitterSweet · May 1, 2015

Hey there, everyone.
I just bought a new ASUS ROG G771JM laptop and I got three BSODs so far, all saying driver_power_state_failure.
My OS is Windows 8.1 Pro 64bits. I think my drivers are up to date, I got them all from the Asus site. The only thing I didn't update is BIOS, because I didn't know which version to choose from those listed for my laptop.
I added the zip file with the dump reports and everything else. Please help ! :cry:

Addictive Gamer · May 1, 2015

Hi,

Nvidia driver is probably not working as it should, so try downloading this one:
NVIDIA DRIVERS GeForce Game Ready Driver for Grand Theft Auto V WHQL

Note: you might need to delete current driver first

Both dumps are about same problem:

Code:

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


[B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
[COLOR=#ff0000]A driver has failed to complete a power IRP within a specific time.[/COLOR]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000021186a0, Physical Device Object of the stack
Arg3: ffffd000206e3840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00004fe6490, The blocked IRP




STACK_TEXT:  
ffffd000`206e3808 fffff800`62a6a196 : 00000000`0000009f 00000000`00000003 ffffe000`021186a0 ffffd000`206e3840 : nt!KeBugCheckEx
ffffd000`206e3810 fffff800`62a6a0b6 : ffffe000`07dd7f08 00000000`00000000 00000000`00000025 fffff800`628cfa04 : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`206e3870 fffff800`62920f64 : ffffe000`07dd7f40 ffffd000`206e3939 ffffe000`07dd7f80 00000000`00000002 : nt!PopIrpWatchdog+0x32
ffffd000`206e38c0 fffff800`62921478 : 00000000`00000001 ffffe000`06242748 ffffd000`206b9180 fffff800`62b64360 : nt!KiProcessExpiredTimerList+0x1d8
ffffd000`206e39a0 fffff800`6297d478 : ffffd000`206b9180 00000000`00252ac2 00000000`000019f7 00000000`00001a0f : nt!KiExpireTimerTable+0x218
ffffd000`206e3a40 fffff800`628cdabc : ffffe000`00000000 00001f80`00000001 00000000`67e075c6 00000000`00000002 : nt!KiTimerExpiration+0x148
ffffd000`206e3af0 fffff800`629c47ea : ffffd000`206b9180 ffffd000`206b9180 00000000`00000000 ffffd000`206c5340 : nt!KiRetireDpcList+0x19c
ffffd000`206e3c60 00000000`00000000 : ffffd000`206e4000 ffffd000`206de000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


3: kd> !devobj ffffe000021186a0
Device object (ffffe000021186a0) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
[COLOR=#ff0000] \Driver\pci DriverObject ffffe00000fa5390[/COLOR]
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
DevExt ffffe000021187f0 DevObjExt ffffe00002118db8 DevNode ffffe00002117d30 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe00002118210 \Driver\ACPI
Device queue is not busy.



3: kd> !irp ffffe00004fe6490
Irp is active with 6 stacks 4 is current (= 0xffffe00004fe6638)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe000021186a0 00000000 fffff8000187f1dc-ffffd0003b91c8f0 Success Error Cancel pending
[COLOR=#ff0000]           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe00004eca200 00000000 fffff80062988d80-ffffe00007dd7f08 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=#ff0000] \Driver\nvlddmkm    nt!PopRequestCompletion[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00007dd7f08    




            Args: 00000000 00000000 00000000 00000000
3: kd> !drvobj \Driver\nvlddmkm
fffff80062b1eff0: Unable to get value of ObpRootDirectoryObject
Driver object \Driver\nvlddmkm not found

BitterSweet · May 1, 2015

Thank you Addictive Gamer

I've already downloaded that driver, but I didn't install it because I thought I'm only supposed to install the drivers from the manufacturer website.
I'll do a clean install and hope the problem won't occur anymore.
As for BIOS, should I update it to a newer version or just leave it like this ? In the log files it said :

*Bios Revision = G771JM.202
* Bios Name = G771JM.202
* Bios Release Date = 2014-09-26T00:00:00
* Bios Sku Number = ASUS-NotebookSKU
* Bios Vendor = American Megatrends Inc.
* Bios Family = G

But I'm not sure which version to use from here : Notebooks & Ultrabooks | G771JM | ASUS Global

Addictive Gamer · May 1, 2015

Your BIOS version is 202.
Currently most recent version is 204.

Therefore you can flush your BIOS, however you need to follow instructions by asus exactly and carefully.
failed BIOS flush can't be undone and in that case forums can't help, only technician.

I'm not trying to scare you, it's nothing difficult or special, but I don't wanna be involved into this process

In case if you get new BSOD fee free to share new dumps here.

BitterSweet said:
I've already downloaded that driver, but I didn't install it because I thought I'm only supposed to install the drivers from the manufacturer website.

Yes, Asus website is always first step but it's not working.
Nvidia is official site and downloading drivers from there is OK.
Download drivers from unverified websites should be avoided.

BitterSweet · May 2, 2015

I've updated BIOS before on my Dell laptop, without any problems. I downloaded and installed a Bios flash utility, from the Asus drivers and support, I think I can use it to update BIOS. But for now, I'm gonna let it be. Will only update it if I encounter more problems.

I installed the new Nvidia driver. So far, so good, but I'm afraid I'll jinx it

I hope the errors will stop. I hate Windows 8, yikes,, I miss my old Windows 7 so much. Things were so much easier with Win 7. Now I have all these stupid and pointless apps, that I'll never even use. They just take my space for nothing. Why does a PC/Laptop have to look like a damn phone? Grrrr /end of rant

Thank you so much for your help, Addictive Gamer, I really appreciate it. I will give it a week to see if the problem is resolved and mark the topic as solved. Thank you again !

Addictive Gamer · May 2, 2015

BitterSweet said:
I installed the new Nvidia driver. So far, so good, but I'm afraid I'll jinx it I hope the errors will stop. I hate Windows 8, yikes,, I miss my old Windows 7 so much. Things were so much easier with Win 7. Now I have all these stupid and pointless apps, that I'll never even use. They just take my space for nothing. Why does a PC/Laptop have to look like a damn phone? Grrrr /end of rant

Ok let's hope that works

I don't like "phone style" Windows either, I guess that's something we have to live with

New Asus BSOD 0x9F_3_IMAGE_pci.sys

BitterSweet

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Addictive Gamer

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