Windows 8 and 8.1 Forums


  1. #1

    Posts : 5
    Windows 8.1 (64 bit)


    Our computer has been intermittently crashing with the KMODE_EXCEPTION_NOT_HANDLED error for the past 3 weeks. This usually happens after I try and install AVG Internet Security. The problem persists even after a fresh install and freezes my PC upon reboot.

    Can someone please provide me with feedback as to what could be causing this error and how I can go about solving it.?

    Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 356
    Windows 8.1 Enterprise

    If you're desperate to have AVG antivirus you can try to update network drivers first and then re test AVG:
    MSI Global - The best gaming gears maker in the world

    Updating Windows and other drivers is of course not bad.

    Try to disable Ethernet connection and use wireless and see if that makes any change.
    If none of these works, AVG removal is the only option left.

    This crash was either because AVG or network driver, but hard to tell without more dumps.

    Event log:

      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2015-05-01T06:36:29.000
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ****
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8014117b4d0, 0xffffd0002f19a2b8, 0xffffd0002f199ac0).
     A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 050115-6578-01.
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2015-05-01T06:36:24.859
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: ****
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event[4736]:  Log Name: System
      Source: Microsoft-Windows-Directory-Services-SAM
      Date: 2015-05-01T06:36:38.894
      Event ID: 12291
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: ****
    SAM failed to start the TCP/IP or SPX/IPX listening thread

    Dump Id: 050115-6578-01

    Indicates that a kernel-mode program generated an exception which the error handler did not catch

    3: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8014117b4d0, The address that the exception occurred at
    Arg3: ffffd0002f19a2b8, Parameter 0 of the exception
    Arg4: ffffd0002f199ac0, Parameter 1 of the exception
    Debugging Details:
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff803b65eb138
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    fffff801`4117b4d0 488b81e0000000  mov     rax,qword ptr [rcx+0E0h]
    EXCEPTION_PARAMETER1:  ffffd0002f19a2b8
    EXCEPTION_PARAMETER2:  ffffd0002f199ac0
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    EXCEPTION_RECORD:  ffffe0006ebd6880 -- (.exr 0xffffe0006ebd6880)
    ExceptionAddress: ffffe0006ebd6888
       ExceptionCode: 00000006
      ExceptionFlags: 00000000
    NumberParameters: 0
    LAST_CONTROL_TRANSFER:  from fffff803b6469fbb to fffff803b63d8ca0
    ffffd000`2f199298 fffff803`b6469fbb : 00000000`0000001e ffffffff`c0000005 fffff801`4117b4d0 ffffd000`2f19a2b8 : nt!KeBugCheckEx
    ffffd000`2f1992a0 fffff803`b63e9816 : ffffe000`6ebd6880 00000000`00000001 00000000`0000000e fffff803`b62c04c0 : nt!KiFatalFilter+0x1f
    ffffd000`2f1992e0 fffff803`b63c7dd6 : ffffc001`842fe452 ffffc001`740e4360 00000000`00000004 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x656
    ffffd000`2f199320 fffff803`b63e01ed : 00000000`00000000 ffffd000`2f1994c0 ffffd000`2f19a2b8 ffffd000`2f1994c0 : nt!_C_specific_handler+0x86
    ffffd000`2f199390 fffff803`b63510a5 : 00000000`00000001 fffff803`b6288000 ffffd000`2f19a200 ffffc001`00000000 : nt!RtlpExecuteHandlerForException+0xd
    ffffd000`2f1993c0 fffff803`b635545e : ffffd000`2f19a2b8 ffffd000`2f199fc0 ffffd000`2f19a2b8 00000000`00000000 : nt!RtlDispatchException+0x1a5
    ffffd000`2f199a90 fffff803`b63e48c2 : ffffe000`6ebd6880 ffffd000`2f19a200 00000000`00000000 fffff803`b62db3a7 : nt!KiDispatchException+0x646
    ffffd000`2f19a180 fffff803`b63e3014 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`6f425d20 : nt!KiExceptionDispatch+0xc2
    ffffd000`2f19a360 fffff801`4117b4d0 : fffff801`41481135 ffffe000`65bd4002 00000000`00000801 00000000`00000000 : nt!KiPageFault+0x214
    ffffd000`2f19a4f8 fffff801`41481135 : ffffe000`65bd4002 00000000`00000801 00000000`00000000 ffffe000`6ebd6880 : NETIO!WfpNblInfoGet
    ffffd000`2f19a500 fffff801`414ed196 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff801`4496ae43 : fwpkclnt!FwppNetBufferListEventNotify+0x35
    ffffd000`2f19a5d0 fffff801`41071971 : 00000000`00000000 00000000`00000000 ffffe000`6ebd6880 00000000`00000003 : wfplwfs!LwfLowerReturnNetBufferLists+0x56
    ffffd000`2f19a620 fffff803`b62fa703 : 00000000`00000000 ffffe000`6eff6bc0 00000000`00000000 00000000`00000000 : ndis!ndisDataPathExpandStackCallback+0x31
    ffffd000`2f19a660 fffff801`41071d99 : fffff801`41071940 ffffd000`2f19a7b0 00000000`00000100 00000000`00000001 : nt!KeExpandKernelStackAndCalloutInternal+0xf3
    ffffd000`2f19a750 fffff801`41071d6a : fffff803`b6541d40 00000000`00000000 ffffc001`7f023860 ffffc001`824c1000 : ndis!ndisExpandStack+0x19
    ffffd000`2f19a790 fffff801`41065fae : 00000000`00000001 ffffe000`00000001 ffffe000`6da3c400 00000000`00000000 : ndis!ndisExpandDataPathStack+0x4a
    ffffd000`2f19a7f0 fffff801`410823ee : 00000000`00000001 00000000`00000012 00000000`00000000 fffff801`440408b7 : ndis!ndisInvokeNextReceiveCompleteHandler+0x24e
    ffffd000`2f19a880 fffff801`440432ab : ffffe000`68ba15f0 ffffe000`6cebe400 00000000`c0000001 00000000`00000000 : ndis!NdisFReturnNetBufferLists+0xe09e
    ffffd000`2f19a900 ffffe000`68ba15f0 : ffffe000`6cebe400 00000000`c0000001 00000000`00000000 00000000`00000000 : avgfwd6a+0x42ab
    ffffd000`2f19a908 ffffe000`6cebe400 : 00000000`c0000001 00000000`00000000 00000000`00000000 ffffe000`70677641 : 0xffffe000`68ba15f0
    ffffd000`2f19a910 00000000`c0000001 : 00000000`00000000 00000000`00000000 ffffe000`70677641 00000000`00000ff4 : 0xffffe000`6cebe400
    ffffd000`2f19a918 00000000`00000000 : 00000000`00000000 ffffe000`70677641 00000000`00000ff4 ffffd000`2f19a960 : 0xc0000001
    fffff801`4117b4d0 488b81e0000000  mov     rax,qword ptr [rcx+0E0h]
    SYMBOL_NAME:  NETIO!WfpNblInfoGet+0
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  6.3.9600.17485
    FAILURE_BUCKET_ID:  0x1E_c0000005_NETIO!WfpNblInfoGet
    BUCKET_ID:  0x1E_c0000005_NETIO!WfpNblInfoGet
    FAILURE_ID_HASH_STRING:  km:0x1e_c0000005_netio!wfpnblinfoget
    FAILURE_ID_HASH:  {1735c053-8c3c-72d0-9016-7612a27a855c}
    Followup: MachineOwner
    3: kd> lm
    start             end                 module name
    fffff801`4060d000 fffff801`4068a000   mcupdate_GenuineIntel   (deferred)             
    fffff801`4068a000 fffff801`40698000   werkernel   (deferred)             
    fffff801`40698000 fffff801`406fa000   CLFS       (deferred)             
    fffff801`406fa000 fffff801`4071c000   tm         (deferred)             
    fffff801`4071c000 fffff801`40731000   PSHED      (deferred)             
    fffff801`40731000 fffff801`4073b000   BOOTVID    (deferred)             
    fffff801`4073b000 fffff801`407c3000   CI         (deferred)             
    fffff801`40800000 fffff801`40869000   spaceport   (deferred)             
    fffff801`4086b000 fffff801`408c8000   msrpc      (deferred)             
    fffff801`408c8000 fffff801`40997000   Wdf01000   (deferred)             
    fffff801`40997000 fffff801`409a8000   WDFLDR     (deferred)             
    fffff801`409a8000 fffff801`409c0000   acpiex     (deferred)             
    fffff801`409c0000 fffff801`409cb000   WppRecorder   (deferred)             
    fffff801`40a09000 fffff801`40a91000   ACPI       (deferred)             
    fffff801`40a91000 fffff801`40a9b000   WMILIB     (deferred)             
    fffff801`40a9b000 fffff801`40b27000   cng        (deferred)             
    fffff801`40b35000 fffff801`40b3f000   msisadrv   (deferred)             
    fffff801`40b3f000 fffff801`40b87000   pci        (deferred)             
    fffff801`40b87000 fffff801`40b94000   vdrvroot   (deferred)             
    fffff801`40b94000 fffff801`40bb0000   pdc        (deferred)             
    fffff801`40bb0000 fffff801`40bc8000   partmgr    (deferred)             
    fffff801`40bc8000 fffff801`40bdd000   volmgr     (deferred)             
    fffff801`40c1a000 fffff801`40c76000   fltmgr     (deferred)             
    fffff801`40c76000 fffff801`40c8c000   fileinfo   (deferred)             
    fffff801`40c8c000 fffff801`40cb7000   Wof        (deferred)             
    fffff801`40cb7000 fffff801`40cfa000   WdFilter   (deferred)             
    fffff801`40cfd000 fffff801`40d5c000   volmgrx    (deferred)             
    fffff801`40d5c000 fffff801`40d77000   mountmgr   (deferred)             
    fffff801`40d77000 fffff801`40d94000   storahci   (deferred)             
    fffff801`40d94000 fffff801`40df2000   storport   (deferred)             
    fffff801`40e00000 fffff801`40e31000   ksecpkg    (deferred)             
    fffff801`40e32000 fffff801`4102c000   Ntfs       (deferred)             
    fffff801`4102c000 fffff801`41048000   ksecdd     (deferred)             
    fffff801`41048000 fffff801`41058000   pcw        (deferred)             
    fffff801`41058000 fffff801`41063000   Fs_Rec     (deferred)             
    fffff801`41063000 fffff801`4117a000   ndis       (pdb symbols)          d:\symbols\ndis.pdb\0A2B1C2CFB6F40AC8473FF364A434C802\ndis.pdb
    fffff801`4117a000 fffff801`411f2000   NETIO      (pdb symbols)          d:\symbols\netio.pdb\873BD5E25CFD43A2A47494662C917A872\netio.pdb
    fffff801`41214000 fffff801`41480000   tcpip      (deferred)             
    fffff801`41480000 fffff801`414ec000   fwpkclnt   (pdb symbols)          d:\symbols\fwpkclnt.pdb\036A669EC9D3426596BEBAC315546E022\fwpkclnt.pdb
    fffff801`414ec000 fffff801`41511000   wfplwfs    (pdb symbols)          d:\symbols\wfplwfs.pdb\5BDBEEAF2013480685D2C275CA0DEF792\wfplwfs.pdb
    fffff801`41511000 fffff801`41529000   asstor64   (deferred)             
    fffff801`41529000 fffff801`415be000   fvevol     (deferred)             
    fffff801`41619000 fffff801`41668000   volsnap    (deferred)             
    fffff801`41668000 fffff801`416ae000   rdyboost   (deferred)             
    fffff801`416ae000 fffff801`416c5000   mup        (deferred)             
    fffff801`416c5000 fffff801`416d4000   intelpep   (deferred)             
    fffff801`416e0000 fffff801`416fc000   disk       (deferred)             
    fffff801`416fc000 fffff801`41752000   CLASSPNP   (deferred)             
    fffff801`41752000 fffff801`41767000   crashdmp   (deferred)             
    fffff801`417a6000 fffff801`417d4000   cdrom      (deferred)             
    fffff801`417d4000 fffff801`417dd000   Null       (deferred)             
    fffff801`417dd000 fffff801`417e5000   Beep       (deferred)             
    fffff801`417e5000 fffff801`417f3000   BasicRender   (deferred)             
    fffff801`41a00000 fffff801`41a23000   avgmfx64   (deferred)             
    fffff801`41a29000 fffff801`41ba9000   dxgkrnl    (deferred)             
    fffff801`41ba9000 fffff801`41bbb000   watchdog   (deferred)             
    fffff801`41bbb000 fffff801`41bfc000   avgldx64   (deferred)             
    fffff801`41c00000 fffff801`41c54000   avgloga    (deferred)             
    fffff801`41c61000 fffff801`41cc4000   dxgmms1    (deferred)             
    fffff801`41cc4000 fffff801`41cd6000   BasicDisplay   (deferred)             
    fffff801`41cd6000 fffff801`41cea000   Npfs       (deferred)             
    fffff801`41cea000 fffff801`41cf6000   Msfs       (deferred)             
    fffff801`41cf6000 fffff801`41d16000   tdx        (deferred)             
    fffff801`41d16000 fffff801`41d24000   TDI        (deferred)             
    fffff801`41d24000 fffff801`41d2f000   ws2ifsl    (deferred)             
    fffff801`41d2f000 fffff801`41d7b000   netbt      (deferred)             
    fffff801`41d7b000 fffff801`41de5000   usbhub     (deferred)             
    fffff801`41e00000 fffff801`41e1f000   WdNisDrv   (deferred)             
    fffff801`41e35000 fffff801`41ec7000   afd        (deferred)             
    fffff801`41ec7000 fffff801`41ef1000   pacer      (deferred)             
    fffff801`41ef1000 fffff801`41f09000   vwififlt   (deferred)             
    fffff801`41f09000 fffff801`41f1a000   netbios    (deferred)             
    fffff801`41f1a000 fffff801`41f8a000   rdbss      (deferred)             
    fffff801`41f8a000 fffff801`41f97000   vbaudio_cable64_win7   (deferred)             
    fffff801`41f97000 fffff801`41fa3000   USBD       (deferred)             
    fffff801`41fa3000 fffff801`41fca000   usbccgp    (deferred)             
    fffff801`41fca000 fffff801`41ffe000   nvhda64v   (deferred)             
    fffff801`42000000 fffff801`4204e000   ks         (deferred)             
    fffff801`4204e000 fffff801`42077000   SteelBus64   (deferred)             
    fffff801`42077000 fffff801`42082000   rdpbus     (deferred)             
    fffff801`4208d000 fffff801`4211b000   csc        (deferred)             
    fffff801`4211b000 fffff801`42129000   nsiproxy   (deferred)             
    fffff801`42129000 fffff801`42135000   npsvctrig   (deferred)             
    fffff801`42135000 fffff801`42141000   mssmbios   (deferred)             
    fffff801`42141000 fffff801`42167000   dfsc       (deferred)             
    fffff801`42167000 fffff801`42175000   ScreamingBAudio64   (deferred)             
    fffff801`42178000 fffff801`42191000   ahcache    (deferred)             
    fffff801`42191000 fffff801`421a0000   CompositeBus   (deferred)             
    fffff801`421a0000 fffff801`421ab000   kdnic      (deferred)             
    fffff801`421ab000 fffff801`421bc000   umbus      (deferred)             
    fffff801`421bc000 fffff801`421e9000   AMPPAL     (deferred)             
    fffff801`421e9000 fffff801`421f5000   mcaudrv_x64   (deferred)             
    fffff801`42200000 fffff801`4226f000   USBPORT    (deferred)             
    fffff801`4226f000 fffff801`4229c000   e22w8x64   (deferred)             
    fffff801`4229c000 fffff801`422ac000   ISCTD      (deferred)             
    fffff801`422ac000 fffff801`422b7000   UEFI       (deferred)             
    fffff801`422b7000 fffff801`422c2000   NdisVirtualBus   (deferred)             
    fffff801`422c3000 fffff801`42cfb000   nvlddmkm   (deferred)             
    fffff801`42cfb000 fffff801`42d14000   HDAudBus   (deferred)             
    fffff801`42d14000 fffff801`42d69000   USBXHCI    (deferred)             
    fffff801`42d69000 fffff801`42d9b000   ucx01000   (deferred)             
    fffff801`42d9b000 fffff801`42db7000   TeeDriverx64   (deferred)             
    fffff801`42db7000 fffff801`42dcf000   usbehci    (deferred)             
    fffff801`42dcf000 fffff801`42ddf000   mcvidrv    (deferred)             
    fffff801`42ddf000 fffff801`42def800   STREAM     (deferred)             
    fffff801`42df0000 fffff801`42dfd000   nvvad64v   (deferred)             
    fffff801`42e00000 fffff801`42e47000   portcls    (deferred)             
    fffff801`42e47000 fffff801`42e63000   drmk       (deferred)             
    fffff801`42e68000 fffff801`431af000   NETwew00   (deferred)             
    fffff801`431af000 fffff801`431bc000   vwifibus   (deferred)             
    fffff801`431bc000 fffff801`431c8000   cthdb      (deferred)             
    fffff801`431c8000 fffff801`431cd300   ksthunk    (deferred)             
    fffff801`431ce000 fffff801`431d4c00   GEARAspiWDM   (deferred)             
    fffff801`431d5000 fffff801`431df000   wmiacpi    (deferred)             
    fffff801`431df000 fffff801`431fd000   intelppm   (deferred)             
    fffff801`431fd000 fffff801`431fe600   swenum     (deferred)             
    fffff801`43200000 fffff801`43214000   ndisuio    (deferred)             
    fffff801`43214000 fffff801`4322c000   rspndr     (deferred)             
    fffff801`4322c000 fffff801`4323c000   condrv     (deferred)             
    fffff801`43250000 fffff801`432c8000   UsbHub3    (deferred)             
    fffff801`432c8000 fffff801`432d6000   hidusb     (deferred)             
    fffff801`432d6000 fffff801`432f5000   HIDCLASS   (deferred)             
    fffff801`432f5000 fffff801`432fcf00   HIDPARSE   (deferred)             
    fffff801`432fd000 fffff801`43323000   USBSTOR    (deferred)             
    fffff801`43323000 fffff801`43340900   usbaudio   (deferred)             
    fffff801`43341000 fffff801`43365000   luafv      (deferred)             
    fffff801`43365000 fffff801`43379000   lltdio     (deferred)             
    fffff801`43379000 fffff801`433ed000   nwifi      (deferred)             
    fffff801`43400000 fffff801`43412000   kbdclass   (deferred)             
    fffff801`43412000 fffff801`4341f000   mouhid     (deferred)             
    fffff801`4341f000 fffff801`43428000   imsevent   (deferred)             
    fffff801`43428000 fffff801`43438000   mouclass   (deferred)             
    fffff801`43438000 fffff801`43471000   fastfat    (deferred)             
    fffff801`43471000 fffff801`43486000   iBtFltCoex   (deferred)             
    fffff801`43494000 fffff801`438cbd00   RTKVHD64   (deferred)             
    fffff801`438cc000 fffff801`438da000   MBfilt64   (deferred)             
    fffff801`438da000 fffff801`439e1000   cthda      (deferred)             
    fffff801`439e1000 fffff801`439ef000   kbdhid     (deferred)             
    fffff801`439ef000 fffff801`439f8000   ikbevent   (deferred)             
    fffff801`43a00000 fffff801`43a0e000   monitor    (deferred)             
    fffff801`43a16000 fffff801`43b76000   btmhsf     (deferred)             
    fffff801`43b76000 fffff801`43b8f000   BTHUSB     (deferred)             
    fffff801`43b8f000 fffff801`43ba1000   BthEnum    (deferred)             
    fffff801`43ba1000 fffff801`43bc2000   bthpan     (deferred)             
    fffff801`43bc2000 fffff801`43bdf000   dump_storahci   (deferred)             
    fffff801`43bdf000 fffff801`43bf5000   dump_dumpfve   (deferred)             
    fffff801`43c00000 fffff801`43c1b000   xusb22     (deferred)             
    fffff801`43c1b000 fffff801`43c24900   SAlpham64   (deferred)             
    fffff801`43c25000 fffff801`43c53000   rfcomm     (deferred)             
    fffff801`43c53000 fffff801`43c5f000   dump_diskdump   (deferred)             
    fffff801`43c5f000 fffff801`43d8a000   bthport    (deferred)             
    fffff801`43d8a000 fffff801`43dc7000   BthLEEnum   (deferred)             
    fffff801`43dc7000 fffff801`43dd7000   sshid      (deferred)             
    fffff801`43dd8000 fffff801`43de9000   usbscan    (deferred)             
    fffff801`43de9000 fffff801`43df6000   usbprint   (deferred)             
    fffff801`43df6000 fffff801`43dff000   mshidkmdf   (deferred)             
    fffff801`44000000 fffff801`44038000   mrxsmb20   (deferred)             
    fffff801`44038000 fffff801`4403f000   NTIOLib_X64_fffff80144038000   (deferred)             
    fffff801`4403f000 fffff801`44050000   avgfwd6a T (no symbols)           
    fffff801`44053000 fffff801`4414d000   HTTP       (deferred)             
    fffff801`4414d000 fffff801`4416d000   bowser     (deferred)             
    fffff801`4416d000 fffff801`44184000   mpsdrv     (deferred)             
    fffff801`44184000 fffff801`441f1000   mrxsmb     (deferred)             
    fffff801`44200000 fffff801`442a9000   peauth     (deferred)             
    fffff801`442a9000 fffff801`442b4000   secdrv     (deferred)             
    fffff801`442b4000 fffff801`442c2000   vwifimp    (deferred)             
    fffff801`442c2000 fffff801`442cc000   NvStreamKms   (deferred)             
    fffff801`442d1000 fffff801`4491b000   rikvm_38F51D56   (deferred)             
    fffff801`4491b000 fffff801`44966000   mrxsmb10   (deferred)             
    fffff801`44966000 fffff801`44983000   Ndu        (deferred)             
    fffff801`44983000 fffff801`4498f000   npf        (deferred)             
    fffff801`4498f000 fffff801`449d2000   srvnet     (deferred)             
    fffff801`449d2000 fffff801`449e4000   tcpipreg   (deferred)             
    fffff801`449e4000 fffff801`449eb000   NTIOLib_X64_fffff801449e4000   (deferred)             
    fffff801`449eb000 fffff801`449f5000   INETMON    (deferred)             
    fffff801`449f5000 fffff801`449ff000   avgrkx64   (deferred)             
    fffff801`44a00000 fffff801`44a3d000   WUDFRd     (deferred)             
    fffff801`44a3d000 fffff801`44a48000   WpdUpFltr   (deferred)             
    fffff801`44a48000 fffff801`44a4f000   NTIOLib_X64_fffff80144a48000   (deferred)             
    fffff801`44a55000 fffff801`44b02000   srv2       (deferred)             
    fffff801`44b02000 fffff801`44b90000   srv        (deferred)             
    fffff801`44b90000 fffff801`44bbd000   tunnel     (deferred)             
    fffff801`44bbd000 fffff801`44bc4000   NTIOLib_X64   (deferred)             
    fffff801`44bc4000 fffff801`44bda000   mslldp     (deferred)             
    fffff801`44bda000 fffff801`44bfb000   WudfPf     (deferred)             
    fffff801`44ce1000 fffff801`44d2a000   avgwfpa    (deferred)             
    fffff801`44d2a000 fffff801`44d60000   avgidsha   (deferred)             
    fffff801`44d60000 fffff801`44daa000   avgidsdrivera   (deferred)             
    fffff801`44daa000 fffff801`44dd3000   avgdiska   (deferred)             
    fffff801`44dd3000 fffff801`44ddd000   umpass     (deferred)             
    fffff803`b53b6000 fffff803`b53bf000   kd         (deferred)             
    fffff803`b6218000 fffff803`b6288000   hal        (deferred)             
    fffff803`b6288000 fffff803`b6a1c000   nt         (pdb symbols)          d:\symbols\ntkrnlmp.pdb\3BAEE2762F6442089EF8B926DDC8DBA61\ntkrnlmp.pdb
    fffff960`000b6000 fffff960`004cc000   win32k     (deferred)             
    fffff960`006ac000 fffff960`006b5000   TSDDD      (deferred)             
    fffff960`0090a000 fffff960`00944000   cdd        (deferred)             
    fffff960`00a8e000 fffff960`00aed000   ATMFD      (deferred)             
    Unloaded modules:
    fffff801`449f5000 fffff801`449ff000   umpass.sys
    fffff801`449f5000 fffff801`449ff000   umpass.sys
    fffff801`449f5000 fffff801`449ff000   umpass.sys
    fffff801`441f8000 fffff801`441ff000   magdrvamd64.
    fffff801`441f1000 fffff801`441f8000   magdrvamd64.
    fffff801`44046000 fffff801`4404d000   amifldrv64.s
    fffff801`4403f000 fffff801`44046000   amifldrv64.s
    fffff801`442c2000 fffff801`442cc000   umpass.sys
    fffff801`44a00000 fffff801`44a3d000   WUDFRd.sys
    fffff801`44a00000 fffff801`44a3d000   WUDFRd.sys
    fffff801`44a00000 fffff801`44a3d000   WUDFRd.sys
    fffff801`44a00000 fffff801`44a3d000   WUDFRd.sys
    fffff801`44b90000 fffff801`44bbd000   tunnel.sys
    fffff801`41767000 fffff801`41773000   dump_storpor
    fffff801`41773000 fffff801`41790000   dump_storahc
    fffff801`41790000 fffff801`417a6000   dump_dumpfve
    fffff801`43dbe000 fffff801`43dd8000   EhStorClass.
    fffff801`43da4000 fffff801`43dbe000   EhStorClass.
    fffff801`43d8a000 fffff801`43da4000   EhStorClass.
    fffff801`40c00000 fffff801`40c1a000   EhStorClass.
    fffff801`42167000 fffff801`42178000   dam.sys 
    fffff801`42040000 fffff801`42194000   bwcW8x64.sys
    fffff801`40b27000 fffff801`40b35000   WdBoot.sys
    fffff801`416d4000 fffff801`416e0000   hwpolicy.sys
      My System SpecsSystem Spec

  3. #3

    Posts : 5
    Windows 8.1 (64 bit)

    Quote Originally Posted by Addictive Gamer View Post
    If you're desperate to have AVG antivirus you can try to update network drivers first and then re test AVG:
    MSI Global - The best gaming gears maker in the world

    Updating Windows and other drivers is of course not bad.

    Try to disable Ethernet connection and use wireless and see if that makes any change.

    This crash was either because AVG or network driver, but hard to tell without more dumps.
    Hey there! Thank you for the prompt email. I must confess to understanding 60% of what you've just told me. I've updated all my Windows updates as well as the MSI ones and just have the optional programs left in the installer.

    I think my problem could be related to the Killer Network drivers that I have installed or at the very least my new Netgear Router ones. I'm ashamed to say I have NO clue how to disable my Ethernet driver, however I shall figure it out.

    Thank you for the feedback!
      My System SpecsSystem Spec

  4. #4

    Posts : 356
    Windows 8.1 Enterprise

    Disable Ethernet adapter in Control Panel\Network and Internet\Network Connections, re-install AVG ( try to reproduce BSOD )

    If that does not work your best bet is to switch to another antivirus, you're not the only one having BSOD on Windows 8.1 because of AVG.

    Hope that helps
    If not share new dumps.
      My System SpecsSystem Spec

  5. #5

    Posts : 5
    Windows 8.1 (64 bit)

    Quote Originally Posted by Addictive Gamer View Post
    Disable Ethernet adapter in Control Panel\Network and Internet\Network Connections, re-install AVG ( try to reproduce BSOD )

    If that does not work your best bet is to switch to another antivirus, you're not the only one having BSOD on Windows 8.1 because of AVG.

    Hope that helps
    If not share new dumps.
    You are a lifesaver! Thank you SO much! After disabling my Ethernet adapter I was successfully able to download and install AVG Internet Security without any problems. I'm surprised and somewhat confused as to why my Ethernet adapter would prevent me from downloading AVG, when it has never done so before. Do you think my MSI Killer Network Drivers, could be causing the problem?

    Lastly, would I ever be able to enable and successfully use my Ethernet Port? My internet is rather slow via the current Wifi setup.
      My System SpecsSystem Spec

  6. #6

    Posts : 356
    Windows 8.1 Enterprise

    Quote Originally Posted by Ariela View Post
    Lastly, would I ever be able to enable and successfully use my Ethernet Port? My internet is rather slow via the current Wifi setup.
    I don't know if Killer driver and AVG will ever work side by side, you can test older Killer driver and see if it works with AVG,
    Visit MSI and AVG site for possible beta driver/software updates from time to time.

    If you ask me I would rather switch to another Antivirus than having slow internet
      My System SpecsSystem Spec


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