Let me begin by apologizing because I suspect I'm not supplying enough information to be awfully helpful to you. I assure you that I will gather more info if you tell me what you need and how to get it.
I've read the rules about BSOD posts and have run the dm_log_collector twice. Both times, it looked as if it was working fine but both times, the end result is an empty zip file. I have no idea why. I've also updated my system specs as best I can but I suspect I haven't supplied enough detail. I *think* many of the questions are irrelevant since I am using a laptop but I will supply details of exactly what cooling fans I have or the motherboard model (etc. etc.) if you can tell me how to find them. I've been in IT a long time, including mainframe, but I've never been very good with hardware issues; I'm a software guy (database and application programming). I certainly understand why the details of various components can be helpful to you and will happily get them for you if I can but I really don't know where to look for that information.
I currently have 32 minidumps in C:\Windows\Minidumps. They are a mix of two main types: KERNEL_DATA_INPAGE_ERROR (sometimes with a module name like VOLMGRX.SYS or SPACEPORT.SYS and sometimes with no module name) and CRITICAL_PROCESS_DIED. My BSODs usually have a "" at the top but sometimes not; when the "" is present, I do not get a Hex code. On the rare occasion when I don't get the "", there is a hex code. I believe that hex code was always either 0xC00000135 or 0xC00000185. I have no idea how to read the minidumps - Windows won't let me open them in WordPad - but I did write down the hex codes and the KERNEL_DATA_INPAGE_ERROR/CRITICAL_PROCESS_DIED when they happened. I also got a Windows Boot Manager error this morning when rebooting from one of my BSODs but the details disappeared as I started to write down the details; it seemed to reboot itself automatically after displaying the information for a minute or so. All I caught was that the file in error was in a path that started with EFI.
The computer is working reasonably well for the moment but it could crash at any time so I'm doing this first before I get back to what I really need to be doing.
A few basics before I forget. This laptop has worked fine since I got it just over 2 years ago. However, I have tripped over the power cord several times and it may have caused some damage in that corner of the laptop: that may be the ultimate cause of my problems. The BSODs started a few weeks back and are getting more frequent; sometimes I BSOD while rebooting from the last BSOD.
I really do not know what is failing or what I can do about it. I'd appreciate any help you can give me in diagnosing and resolving this problem.
I've read the rules about BSOD posts and have run the dm_log_collector twice. Both times, it looked as if it was working fine but both times, the end result is an empty zip file. I have no idea why. I've also updated my system specs as best I can but I suspect I haven't supplied enough detail. I *think* many of the questions are irrelevant since I am using a laptop but I will supply details of exactly what cooling fans I have or the motherboard model (etc. etc.) if you can tell me how to find them. I've been in IT a long time, including mainframe, but I've never been very good with hardware issues; I'm a software guy (database and application programming). I certainly understand why the details of various components can be helpful to you and will happily get them for you if I can but I really don't know where to look for that information.
I currently have 32 minidumps in C:\Windows\Minidumps. They are a mix of two main types: KERNEL_DATA_INPAGE_ERROR (sometimes with a module name like VOLMGRX.SYS or SPACEPORT.SYS and sometimes with no module name) and CRITICAL_PROCESS_DIED. My BSODs usually have a "" at the top but sometimes not; when the "" is present, I do not get a Hex code. On the rare occasion when I don't get the "", there is a hex code. I believe that hex code was always either 0xC00000135 or 0xC00000185. I have no idea how to read the minidumps - Windows won't let me open them in WordPad - but I did write down the hex codes and the KERNEL_DATA_INPAGE_ERROR/CRITICAL_PROCESS_DIED when they happened. I also got a Windows Boot Manager error this morning when rebooting from one of my BSODs but the details disappeared as I started to write down the details; it seemed to reboot itself automatically after displaying the information for a minute or so. All I caught was that the file in error was in a path that started with EFI.
The computer is working reasonably well for the moment but it could crash at any time so I'm doing this first before I get back to what I really need to be doing.
A few basics before I forget. This laptop has worked fine since I got it just over 2 years ago. However, I have tripped over the power cord several times and it may have caused some damage in that corner of the laptop: that may be the ultimate cause of my problems. The BSODs started a few weeks back and are getting more frequent; sometimes I BSOD while rebooting from the last BSOD.
I really do not know what is failing or what I can do about it. I'd appreciate any help you can give me in diagnosing and resolving this problem.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS K55N
- CPU
- AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
- Motherboard
- not sure
- Memory
- 8.00 GB installed, 7.46 GB usuable
- Graphics Card(s)
- Radeon
- Sound Card
- not sure
- Monitor(s) Displays
- Built-in laptop screen
- Screen Resolution
- 1366x768
- Hard Drives
- one 750 GB
- PSU
- Not sure
- Case
- Not sure
- Cooling
- Not sure
- Keyboard
- Built in to laptop
- Mouse
- None; I use the touchpad
- Internet Speed
- 6 Mbps down, 0.25 Mbps up
- Browser
- current versions of Firefox, Chrome and IE
- Antivirus
- Avast Free
- Other Info
- I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe