BSOD Since PC Built

mickmok

New Member
Messages
13
Hi,

I have had intermittent BSODs since I built this PC. Initially there was a RAM problem (failed memtest) but that seems to be fixed now. I also reinstalled the OS (Windows 8.1 Pro) and it seemed to help for a day now they are starting again.

It seems to happen more when video is involved. I also have noticed just now that chrome tabs are crashing for no real reason, in fact that happened when uploading attachments to this and I had to retype everything.

Hopefully someone can help. Let me know if I am missing any vital info. Thanks
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
For testing purpose. Please disable avg completely (anti virus has been known to cause BSOD) and in addition, from autorun.txt, you don't need any of those to run.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

Thanks I have uninstalled AVG and also disabled all startup programs (I also installed the latest ATI Catalyst Control Center/Drivers so I also disabled that from startup).

I've uploaded a new log zip after all these changes. I'll keep running in this config and see what happens.

Thanks

Edit: I realised that its not changed what was in that startup.txt file but I have disabled them. Do I need to remove them altogether?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Hi,

Got another crash. I was typing uninstall into the start menu and it BSODed

Attached is the new report.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
From Event Log:
  1. Cannot start Gamelauncher: MSVCR120.dll is missing
  2. The AODDriver4.2.0 service failed to start due to the following error:
    The system cannot find the path specified: Uninstall amd overdrive, especially if you don't need it, and clean install the latest gpu drivers.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

First error was a general game install error. I wouldn't take that into account. I have also uninstalled that game.

I am using the AMD Catalyst Install Manager to completely remove all AMD software. And then re-installing 15.3 Beta drivers (I believe I already did this but for completeness will do it again now.)

I am also going to run Prime95 to further stress test. I noticed when I ran it a few minutes ago the CPU seemed to get quite hot... around the 70C mark. Not sure if this could be an issue or not...

Thanks again, will post back with results.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
I am also going to run Prime95 to further stress test. I noticed when I ran it a few minutes ago the CPU seemed to get quite hot... around the 70C mark. Not sure if this could be an issue or not...
This is normal when running prime95
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Ok... So I did the suggested and uninstalled all AMD drivers and software then installed fresh 15.3 Drivers.

When restarting the PC it said I had 48 windows updates... why these only came through now I dont know. When it restarted it sat at a black screen for quite some time.

I decided to run Prime95 while monitoring the temps etc. All looked ok in the mid 70C's so I left it alone. My display turned off as usual a few minutes in and an hour later I went to check but the screen would not turn back on. The HDD activity light on the tower wasnt on at all but the PC was running and felt as hot as it did when it was running Prime95. I tried to reset it (as I read someone else had this happen and it was essentially a crash) but the rest button and hard resetting with the power button wouldnt work. I had to unplug the computer/turn off the PSU and turn it back on again...

When I turned it back on it booted up ok but then about 15 seconds into windows it showed a graphical flicker between desktop and start menu I couldnt get out of; again I couldnt use the power buttons and had to turn it off at the supply. When I turned it on again there were more updates... and the PC BDOD'd mid update. Then appeared to complete on the next startup...

No idea whats going on but attached is the info right after all of this happened. Seeing as this seems to happen when anything with video drivers is concerned maybe its still that? Just not sure why a lot of them are memory related too.

Thanks again
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
It's not advisable to run Prime95 while Windows is doing updates. Also, After running updates and reboot, you'll need to manually check for Updates again until you get the message: No updates are available
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Yeah I thought as much, problem was I did check and it said all up to date until it restarted...

Anyhow I have checked its all up to date now. This morning I turned it on and logged in and then worked on another PC letting this one idle and it BSOD in about 30 minutes.

I've added the newest file. Looks like that AOD drive is still giving an error on startup. Cant tell what else it could be. Is there any indication this is a hardware fault? The shop I bought the parts from will probably require pretty clear proof of it being something specifically...

Anyway thanks again for the help.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
On the first post. You said that you had the RAM problem and seems to be fixed. How did you run the Memory test ??? Did you use
Memtest86+ - Advanced Memory Diagnostic Tool
or just used the Windows Memory Diagnostic ? If you did not run Memtest86+ then you might want to try running it overnight.

You might also want to try running from Admin Command Prompt 2 commands below:
  1. dism /online /cleanup-image /restorehealth
  2. sfc /scannow
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

When I first had issues with BSOD I ran Memtest86+ and was getting errors with both sticks. When I removed one and ran I got no errors. Same deal if I reversed this. Anytime I ran with two sticks I got errors.

I got the sticks replaced and as soon as the BSODs started again I have run Memtest86+ several times in excess of 10-11 passes with no errors.

I'll try those two commands and report back.

Thanks
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Ok so I just went to run those commands. The PC was in sleep mode. As soon as I entered my password is BSOD but it was too quick to see the reason. There seem to be several different types going on judging by the restart behaviour. One will boot to just a single cursor with no options and wont progress unless I hard reset. The other says to select/connect a valid boot device and continue, I also cannot proceed unless I hard reset.

I've turned off the auto restart option for the BSOD so I can at least come back and see what it says before it reboots.

Results of the above two commands:
1.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.


C:\Windows\system32>dism /online /cleanup-image /restorehealth


Deployment Image Servicing and Management tool
Version: 6.3.9600.16384


Image Version: 6.3.9600.16384


[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.

2.
C:\Windows\system32>sfc /scannow


Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

I've attached the logs
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Re-run: sfc /scannow. Sometimes it'll take several times to fix the corrupted file(s).
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

I've re run the scan 3 times and its still reporting uncorrected corruptions.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Sorry I did not read the whole post #13 which you stated sometimes it asked you to: select/connect a valid boot device and continue. I sound like you might have some loose cable or your HD is corrupted.
  1. Open the case and make sure all cables are firmly connected.
  2. Reseat your RAM.
  3. Download: CrystalDiskInfo6_3_2.zip then run to check if your HD is healthy
  4. From Admin command prompt, run: chkdsk /r C: . This will take a while to complete.
  5. Try: sfc /scannow again
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I've already made sure everything is seated and plugged in ok. That particular error is fixed just by hard resetting. I would expect the error to continue even after a hard reset if the HDD was not connected correctly??

I'll run those checks though as I haven't done a lot of HDD diag so could well be.

Will report back. Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Ok so I ran that program and it said the HDD is fine.

Chkdsk wouldnt run from the CMD it said the HDD was in use. So I ran from the HDD properties.

From there the PC BSOD'd with Critical Structure Corruption. Had to turn off AC power to reset
BSOD as soon as logged into Windows - Critical Process Died (this time it wouldnt progress past 0% gathering info, had to hard reset)

I've attached the new logs etc. I had installed TeamViewer so I could do this stuff from work but the PC BSOD'd before I could attempt it and I had to power off using the AC when I got home to reboot, the screen was in sleep and I couldnt wake it to see what the BSOD said.

Any other ideas? It seems to be getting worse...
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
Chkdsk wouldnt run from the CMD it said the HDD was in use. So I ran from the HDD properties.
I don't understand why it would not run from Admin Command Prompt. If you open the command prompt and type: chkdsk /r C:
Windows will ask if you want to run when the system reboot, type yes. chkdsk command only run offline if the HD contains Windows OS.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Yeah I did the reboot check but I wasn't at the PC and it restarted to windows but wasn't sure if it did the check or not. Should it show a result before booting? Or just do it and boot? I'll try re running it again if it's the latter.

I'm going to try and sort out a warranty for the motherboard and possibly CPU if I can today as I've done RAM already.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    Internet Speed
    100mbps
    Browser
    Chrome
    Antivirus
    AVG Free
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