Windows 8 and 8.1 Forums

BSOD at random intervals (Bad_Pool_Caller error)

  1. #1

    Posts : 3
    Windows 8.1

    BSOD at random intervals (Bad_Pool_Caller error)

    Have a Dell Inspiron laptop that has started to randomly show the BSOD after 6+ years.

    Happens more often upon start-up or shutdown.

    Details attached in .zip file
    Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi PLANTPOT39 & Welcome to the forums ^_^,

    I am extremely sorry for the delayed response . There are very few BSOD analysts. Do you still need help with your problem? If yes, then kindly reply back to this topic and I would reply within 48 hours. Also, I would be notified via email once you post.

      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    Has not happened since posting, but have rarely used the laptop since either. What information do you need?
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Quote Originally Posted by PLANTPOT39 View Post
    Has not happened since posting, but have rarely used the laptop since either. What information do you need?
    Hi PlantPot39 ^_^,

    The zip file uploaded by you is empty. Kindly run the tool again as administrator and let the tool run for atleast 15 minutes or till the time it closes itself automatically.

    Upload the freshly generated ZIP file with your next post so that it could be analysed ^_^

      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1
      My System SpecsSystem Spec

  6. #6

    1: kd> .bugcheck
    Bugcheck code 000000C2
    Arguments 00000000`00000007 00000000`00001200 00000000`0502030a ffffc001`928dbce0
    //Pool block being freed twice
    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`393507a8 fffff801`496aef56 nt!KeBugCheckEx
    ffffd001`393507b0 fffff801`6abcc75e nt!ExFreePool+0x26a
    ffffd001`393508a0 ffffe001`dfa43200 ctxusbm+0x1375e
    ffffd001`393508a8 ffffe001`dfa43010 0xffffe001`dfa43200
    ffffd001`393508b0 00000000`de060000 0xffffe001`dfa43010
    ffffd001`393508b8 ffffd001`00000002 0xde060000
    ffffd001`393508c0 ffffd001`393508b8 0xffffd001`00000002
    ffffd001`393508c8 00000000`e000071b 0xffffd001`393508b8
    ffffd001`393508d0 00000000`00000000 0xe000071b
    1: kd> !pool ffffc001928dbce0
    Pool page ffffc001928dbce0 region is Unknown
     ffffc001928db000 size:  510 previous size:    0  (Allocated)  Ntff
     ffffc001928db510 size:   30 previous size:  510  (Allocated)  Ntf0
     ffffc001928db540 size:   10 previous size:   30  (Free)       Free
     ffffc001928db550 size:   40 previous size:   10  (Allocated)  GDmp
     ffffc001928db590 size:   40 previous size:   40  (Allocated)  GDmp
     ffffc001928db5d0 size:  160 previous size:   40  (Allocated)  FMfn
     ffffc001928db730 size:   40 previous size:  160  (Allocated)  GDmp
     ffffc001928db770 size:   b0 previous size:   40  (Allocated)  CMNb
     ffffc001928db820 size:   10 previous size:   b0  (Free)       Free
     ffffc001928db830 size:   40 previous size:   10  (Allocated)  NtFs
     ffffc001928db870 size:   30 previous size:   40  (Allocated)  Ntf0
     ffffc001928db8a0 size:   70 previous size:   30  (Allocated)  AtmA
     ffffc001928db910 size:   20 previous size:   70  (Free)       Free
     ffffc001928db930 size:   60 previous size:   20  (Allocated)  GDKx
     ffffc001928db990 size:   10 previous size:   60  (Free)       Free
     ffffc001928db9a0 size:   40 previous size:   10  (Allocated)  GDmp
     ffffc001928db9e0 size:   40 previous size:   40  (Allocated)  GDmp
     ffffc001928dba20 size:   a0 previous size:   40  (Free )  Sect
     ffffc001928dbac0 size:   a0 previous size:   a0  (Free)       DxgK
     ffffc001928dbb60 size:   90 previous size:   a0  (Allocated)  FSim
     ffffc001928dbbf0 size:   40 previous size:   90  (Allocated)  Ppsu
     ffffc001928dbc30 size:   a0 previous size:   40  (Free)       Sect
    *ffffc001928dbcd0 size:   20 previous size:   a0  (Free ) *CTXf
            Owning component : Unknown (update pooltag.txt)
     ffffc001928dbcf0 size:   60 previous size:   20  (Free)       CMpb
     ffffc001928dbd50 size:   30 previous size:   60  (Allocated)  GDbv
     ffffc001928dbd80 size:   40 previous size:   30  (Free )  ObHd
     ffffc001928dbdc0 size:   30 previous size:   40  (Allocated)  Ntf0
     ffffc001928dbdf0 size:  210 previous size:   30  (Allocated)  FMfn
    1: kd> dc 502030a
    00000000`0502030a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502031a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502032a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502033a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502034a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502035a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502036a  ???????? ???????? ???????? ????????  ????????????????
    00000000`0502037a  ???????? ???????? ???????? ????????  ????????????????
    1: kd> lmvm ctxusbm
    start             end                 module name
    fffff801`6abb9000 fffff801`6abd7200   ctxusbm  T (no symbols)           
        Loaded symbol image file: ctxusbm.sys
        Image path: \SystemRoot\system32\DRIVERS\ctxusbm.sys
        Image name: ctxusbm.sys
        Timestamp:        Mon Oct 13 11:19:50 2014 (543BA746)
        CheckSum:         000224A3
        ImageSize:        0001E200
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Citrix ICA Client USB Monitor Driver is causing the problems, I recommend you update it.
      My System SpecsSystem Spec

BSOD at random intervals (Bad_Pool_Caller error)

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