Windows 8 and 8.1 Forums


  1. #1

    Posts : 7
    Windows 8.1


    Hello everyone, first I'm new in the forum and any errors sorry, I'm trying to follow the rules.

    Well, I'm trying to solve a BSOD problem a few days, they occur randomly, just the computer is turned on to see them. I'm trying to solve the problem without having to reinstall the system. The BSOD appears once per day, day yes, day no. Even doing nothing also.
    As this BSOD does not tell me any driver could not identify the problem, only it tells the system file ntoskrnl.exe that is causing the BSOD.
    Recalling that the system is fully updated according to Windows Update and use Avast as antivirus.

    Some tests I have done and did not solve the problem:
    • I did some analysis with the programs: AdwCleaner, Malwarebytes Anti-Malware, RogueKiller and some others, found nothing relevant that solved the problem.
    • I tested some drivers using the Windows Driver Verifier, where I was shown two new BSOD's with drivers rzpmgrk.sys (Razer Overlay) and gdrv.sys (Gigabyte Tools) then tried to disable them more the problem persists I think that is not them.
    • I tested the memories using Windows Memory Test and the MemTest86, found no errors.
    • I tested the hard disk with HDTune, found no bad sectors.

    Follows the log file created by DM Log collector Tool attached to the thread.
    I appreciate the help from already, thank you.
    Attached Files
    Last edited by wagner4368; 02 Apr 2015 at 21:26.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Please uninstall Razer drivers and Gigabyte bloatware and physically detach Razer devices.
    Update or uninstall software related to: Driver Reference Table - npf.sys
    If crashes recur, please re-enable Driver Verifier: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums
    and post new dumps
    For how many passes did you run Memtest86+? Did you test each stick separately?

    npf.sys Fri Jun 25 18:50:58 2010 (4C24DE72)  
    npf.sys - this driver  hasn't been added to the DRT as of this run. Please search Google/Bing for the  driver if additional information is needed. 
    ScpVBus.sys Sun May 5  23:31:26 2013 (5186CFAE) 
    Scarlet.Crush Productions Scp Dual Shock 3 Virtual  Bus Driver 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    athuwbx.sys Wed Nov 20 04:43:49  2013 (528C2FF5) 
    athuwbx.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    rzpmgrk.sys Thu Apr 17 21:36:12 2014 (53502D2C)  
    Razer Overlay Support Driver 
    iaStorA.sys Fri Aug 22 23:26:36  2014 (53F7B58C) 
    Intel RST (Rapid Storage Technology) driver 
    Rt630x64.sys Tue Aug 26 08:24:06  2014 (53FC2806) 
    Realtek PCI/PCIe Adapters 
    mbam.sys Wed Sep 3 19:50:25 2014  (540754E1) 
    SamsungRapidDiskFltr.sys Tue Sep 16  10:53:25 2014 (5417FA85) 
    Samsung RAPID Mode Disk Filter driver  
    SamsungRapidFSFltr.sys Tue Sep 16 10:53:46 2014 (5417FA9A) 
    Samsung  RAPID Mode File Filter driver 
    TeeDriverx64.sys Tue  Sep 23 22:01:14 2014 (5421D18A) 
    Intel Management Engine Interface driver 
    iwdbus.sys Sat Oct 4 02:31:12  2014 (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    nvhda64v.sys Thu Oct 9 19:02:27  2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    IntcDAud.sys Wed Nov 5 10:15:38  2014 (5459EABA) 
    Intel Graphics Media Accelerator HD Driver 
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    RTKVHD64.sys Wed Dec 10 08:53:17  2014 (5487FBED) 
    Realtek High Definition Audio Function Driver 
    rzendpt.sys Tue Dec 30 10:32:47  2014 (54A2713F) 
    Razer RzEndPt driver 
    rzudd.sys Tue Dec 30 10:32:50 2014  (54A27142) 
    Razer Rzudd Engine Driver 
    VBoxAswDrv.sys Wed Feb 18 19:13:19  2015 (54E4D63F) 
    Avast VirtualBox Support Driver 
    igdkmd64.sys Tue Mar 3 18:29:44  2015 (54F5EF88) 
    Intel Graphics driver 
    nvlddmkm.sys Fri Mar 13 16:39:56  2015 (550304CC) 
    nVidia Video drivers 
    NvStreamKms.sys Tue Mar 17 07:19:52 2015 (5507C788)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    aswMonFlt.sys Fri Mar 20  12:43:56 2015 (550C07FC) 
    avast! File System Minifilter Driver 
    aswRvrt.sys Fri Mar 20 12:43:59  2015 (550C07FF) 
    Avast! Revert driver[br](Likely a boot driver) 
    aswHwid.sys Fri Mar 20 12:44:25  2015 (550C0819) 
    avast! HWID driver 
    aswSnx.sys Fri Mar 20 12:44:43  2015 (550C082B) 
    avast! Virtualization Driver 
    aswRdr2.sys Fri Mar 20 12:44:46  2015 (550C082E) 
    avast! TDI Redirect Driver 
    aswVmm.sys Fri Mar 20 12:57:07  2015 (550C0B13) 
    avast! VM Monitor driver 
    aswSP.sys Fri Mar 20 12:57:29 2015  (550C0B29) 
    avast! Self Protection Driver 
    aswStm.sys Fri Mar 20 12:59:44 2015  (550C0BB0) 
    avast! Antivirus Stream Filter driver 
    Debug session time: Thu Apr  2 13:28:33.288 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\040215-5671-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  12:56:52.925 
    Probably caused by : ntkrnlmp.exe ( nt! ??  ::FNODOBFM::`string'+4d74a ) 
    BugCheck FC, {ffffe001fdff3938,  800000000261a963, ffffd001ba1e2e70, 0} 
    Bugcheck code 000000fC 
    Arg1: ffffe001fdff3938,  Virtual address for the attempted execute. 
    Arg2: 800000000261a963, PTE  contents. 
    Arg3: ffffd001ba1e2e70, (reserved) 
    Arg4: 0000000000000000,  (reserved) 
    PROCESS_NAME: steamwebhelper 
    FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_ 
    MaxSpeed: 3400 
    CurrentSpeed: 3392  
    BiosVersion = F10 
    BiosReleaseDate = 07/11/2014 
    SystemManufacturer =  Gigabyte Technology Co., Ltd. 
    SystemProductName = B85M-HD3  
    --- E O J --- 2015 Apr 03 13:46:11 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Apr 03 13:46:11 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Apr 03 13:46:11 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    Windows 8.1

    Uninstalled all Razer, Gigabyte and WinPcap softwares.
    I can't detach mouse/keyboard because I don't have at this moment another hardware, but I will just letting the PC powered on without mouse/keyboard for testing while I go to work.
    I've quickly tested all my ram memory, just one pass, with all installed sticks, approximately one hour of test. I have the same brand/size ram memory that you. Start new test?

    I do something with this athuwbx.sys and NvStreamKms.sys files?
    And this steamwebhelper process displayed in last lines of code, some wrong?

    Thank you for the help.
      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    Please test each stick separately for at least eight passes. Disable nVidia Streaming Kernel Service in services.msc
      My System SpecsSystem Spec

  5. #5

    Posts : 7
    Windows 8.1

    Ok, I will completely test my ram memories and go back asap with the result.
    I removed all related with this "Nvidia Streamer" (files/folders/registries/service).
      My System SpecsSystem Spec

  6. #6

    Posts : 2,480
    Windows 10 Pro x64

    You were supposed to only disable its service and not delete anything.
      My System SpecsSystem Spec

  7. #7

    Posts : 7
    Windows 8.1

    Just in case, anything I reinstall later without problems.
      My System SpecsSystem Spec

  8. #8

    Posts : 2,480
    Windows 10 Pro x64

    OK. Monitor your PC for crashes.
      My System SpecsSystem Spec

  9. #9

    Posts : 7
    Windows 8.1

    Tested each stick individually with complete 8 passes. No errors found.

    Click image for larger version

    Click image for larger version
      My System SpecsSystem Spec

  10. #10

    Posts : 2,480
    Windows 10 Pro x64

    OK. Continue monitoring.
      My System SpecsSystem Spec

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