Solved BSOD when shutting down or restarting PC, 0x9F

Poppy · Mar 29, 2015

Hello everyone!

I have an ASUS S550CM that has been having problems for some months now. Everytime I shut down or restart it I get treated with a DRIVER_POWER_STATE_FAILURE. Additionally, my USB-devices are not recognized, and only works if they are plugged in before startup.

I've tried debugging the crashes myself with BlueScreenView and WinDbg but I can't seem to get my head around it.

Thank you for any help you can provide!

View attachment 59824

blueelvis · Mar 30, 2015

Hi Poppy & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.

Code:

Arguments:
Arg1: 00000000000000[COLOR=#FF0000][B][U]04,[/U][/B][/COLOR] The power transition timed out waiting to synchronize with the Pnp
 subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe00125fbf040, The thread currently holding on to the Pnp lock.
Arg4: ffffd00068f73980, nt!TRIAGE_9F_PNP on Win7 and higher

So, it seems you are experiencing the Driver_Power_State_Failure (Like you said

). But, sadly the minidump file does not contain enough information for me to analyse since the first parameter/argument is 4.
I would need a kernel dump to obtain the information. Kindly follow the below guide on how to generate a kernel dump file and upload it with your next post if you are still facing problems -
https://msdn.microsoft.com/en-us/library/windows/hardware/ff540128(v=vs.85).aspx

Once you get the Kernel Dump file, ZIP it up and upload it to a 3rd party file hoster like OneDrive, Mediafire etc.

Below is a list of 3rd party drivers present on your system -

Code:

**************************Sun Mar 29 19:29:02.638 2015 (UTC + 5:30)**************************
[B][U][COLOR=#FF0000]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
[/COLOR]atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
[COLOR=#FF0000]AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
[/COLOR]excsd.sys                   Sat Mar 31 01:22:41 2012 (4F760F09)
excfs.sys                   Sat Mar 31 01:23:05 2012 (4F760F21)
RtsBaStor.sys               Wed Jun 13 15:39:02 2012 (4FD866BE)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
[COLOR=#FF0000]iaStorA.sys                 Tue Jul 10 02:12:33 2012 (4FFB4239)
[/COLOR][/U][/B]kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
DptfManager.sys             Fri Sep  7 06:46:19 2012 (50494AE3)
DptfDevDram.sys             Fri Sep  7 06:46:57 2012 (50494B09)
DptfDevGen.sys              Fri Sep  7 06:47:21 2012 (50494B21)
DptfDevFan.sys              Fri Sep  7 06:47:43 2012 (50494B37)
DptfDevPch.sys              Fri Sep  7 06:48:23 2012 (50494B5F)
DptfDevProc.sys             Fri Sep  7 06:49:30 2012 (50494BA2)
usb3Hub.sys                 Wed Sep 26 16:34:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 16:34:01 2012 (5062E121)
AsusTP.sys                  Sat Nov 10 09:37:34 2012 (509DD306)
iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
IntcDAud.sys                Thu Aug 29 20:12:53 2013 (521F5DED)
Rt630x64.sys                Mon Sep  9 12:17:07 2013 (522D6EEB)
igdkmd64.sys                Tue Sep 17 05:38:54 2013 (52379D96)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NETwew01.sys                Tue Jan  6 21:49:19 2015 (54AC0B07)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvpciflt.sys                Fri Mar 13 21:02:00 2015 (550302F0)
nvlddmkm.sys                Fri Mar 13 21:09:56 2015 (550304CC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 28 21:22:00.262 2015 (UTC + 5:30)**************************
RTKVHD64.sys                Fri Nov 16 15:19:38 2012 (50A60C32)
iBtFltCoex.sys              Thu Apr 18 19:47:24 2013 (51700074)
btmaux.sys                  Tue Oct 28 14:54:13 2014 (544F60BD)
btmhsf.sys                  Wed Nov 26 20:13:29 2014 (5475E711)

Kindly remove any ASUS bloatware present on the system as it is known to cause problems.
Please remove the Intel Rapid Storage. Our friend Patrick has written an excellent guide on it's removal over **HERE**.
Kindly update your Diskeeper/Expresscache driver as well since it is old.
If the above steps do not solve your problem, kindly upload the Kernel Dump file so that it could be analysed.

Let me know how it goes ^_^

-Pranav

Poppy · Mar 30, 2015

blueelvis said:
Hi Poppy & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.

Code:

Arguments: Arg1: 00000000000000[COLOR=#FF0000][B][U]04,[/U][/B][/COLOR] The power transition timed out waiting to synchronize with the Pnp subsystem. Arg2: 000000000000012c, Timeout in seconds. Arg3: ffffe00125fbf040, The thread currently holding on to the Pnp lock. Arg4: ffffd00068f73980, nt!TRIAGE_9F_PNP on Win7 and higher

So, it seems you are experiencing the Driver_Power_State_Failure (Like you said ). But, sadly the minidump file does not contain enough information for me to analyse since the first parameter/argument is 4.
I would need a kernel dump to obtain the information. Kindly follow the below guide on how to generate a kernel dump file and upload it with your next post if you are still facing problems -
https://msdn.microsoft.com/en-us/library/windows/hardware/ff540128(v=vs.85).aspx

Once you get the Kernel Dump file, ZIP it up and upload it to a 3rd party file hoster like OneDrive, Mediafire etc.

Below is a list of 3rd party drivers present on your system -

Code:

**************************Sun Mar 29 19:29:02.638 2015 (UTC + 5:30)************************** [B][U][COLOR=#FF0000]ASMMAP64.sys Thu Jul 2 14:43:26 2009 (4A4C7A36) [/COLOR]atkwmiacpi64.sys Wed Sep 7 07:14:52 2011 (4E66CC94) [COLOR=#FF0000]AiCharger.sys Fri Sep 23 07:34:40 2011 (4E7BE938) [/COLOR]excsd.sys Sat Mar 31 01:22:41 2012 (4F760F09) excfs.sys Sat Mar 31 01:23:05 2012 (4F760F21) RtsBaStor.sys Wed Jun 13 15:39:02 2012 (4FD866BE) HECIx64.sys Tue Jul 3 03:44:58 2012 (4FF21D62) [COLOR=#FF0000]iaStorA.sys Tue Jul 10 02:12:33 2012 (4FFB4239) [/COLOR][/U][/B]kbfiltr.sys Thu Aug 2 08:52:22 2012 (5019F26E) DptfManager.sys Fri Sep 7 06:46:19 2012 (50494AE3) DptfDevDram.sys Fri Sep 7 06:46:57 2012 (50494B09) DptfDevGen.sys Fri Sep 7 06:47:21 2012 (50494B21) DptfDevFan.sys Fri Sep 7 06:47:43 2012 (50494B37) DptfDevPch.sys Fri Sep 7 06:48:23 2012 (50494B5F) DptfDevProc.sys Fri Sep 7 06:49:30 2012 (50494BA2) usb3Hub.sys Wed Sep 26 16:34:00 2012 (5062E120) XHCIPort.sys Wed Sep 26 16:34:01 2012 (5062E121) AsusTP.sys Sat Nov 10 09:37:34 2012 (509DD306) iwdbus.sys Thu Jul 25 06:36:12 2013 (51F07A04) intelppm.sys Thu Aug 22 14:16:35 2013 (5215CFEB) IntcDAud.sys Thu Aug 29 20:12:53 2013 (521F5DED) Rt630x64.sys Mon Sep 9 12:17:07 2013 (522D6EEB) igdkmd64.sys Tue Sep 17 05:38:54 2013 (52379D96) AsHIDSwitch64.sys Tue Oct 8 07:15:17 2013 (525363AD) RTKVHD64.sys Wed May 14 15:58:52 2014 (53734564) nvvad64v.sys Thu Nov 20 21:03:54 2014 (546E09E2) NETwew01.sys Tue Jan 6 21:49:19 2015 (54AC0B07) NvStreamKms.sys Mon Jan 12 23:26:42 2015 (54B40ADA) nvpciflt.sys Fri Mar 13 21:02:00 2015 (550302F0) nvlddmkm.sys Fri Mar 13 21:09:56 2015 (550304CC) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Mar 28 21:22:00.262 2015 (UTC + 5:30)************************** RTKVHD64.sys Fri Nov 16 15:19:38 2012 (50A60C32) iBtFltCoex.sys Thu Apr 18 19:47:24 2013 (51700074) btmaux.sys Tue Oct 28 14:54:13 2014 (544F60BD) btmhsf.sys Wed Nov 26 20:13:29 2014 (5475E711)

http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=XHCIPort.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
NETwew01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys

Kindly perform the below steps as well -

Kindly remove any ASUS bloatware present on the system as it is known to cause problems.

Please remove the Intel Rapid Storage. Our friend Patrick has written an excellent guide on it's removal over **HERE**.

Kindly update your Diskeeper/Expresscache driver as well since it is old.

If the above steps do not solve your problem, kindly upload the Kernel Dump file so that it could be analysed.

Let me know how it goes ^_^

-Pranav

Thank you very much! I've set my PC to generate Kernel Dumps, removed bloatware and Intel Rapid Storage. No crashes yet plus my USBs seem to work better!

I've got some questions about the drivers however;

Since iaStorA.sys is a part of IRS, is it necessary to update it since I've uninstalled it?
I'm also having some trouble with the Diskeeper/ExpressCache drivers (excsd.sys and excfs.sys), I can't find any useful downloads or information on the home page. Is there any way around this or should I just uninstall them instead?

Once again, thank you

blueelvis · Apr 2, 2015

Hi Poppy ^_^,

I am glad to hear that. Are you still facing the problems? If yes, then kindly zip up and upload the Kernel Dump File. If not, then kindly mark this thread as solved ^_^.

No, you need not update the Intel Rapid Storage again. Sorry for the confusion.

Let me know how it goes ^_^

-Pranav

Solved BSOD when shutting down or restarting PC, 0x9F

Poppy

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blueelvis

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Poppy

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One