Random BSOD errors BAD_POOL_HEADER, DPC_WATCHDOG_VIOLATION

SloTheKing

New Member
Messages
4
Over the past month I have been getting both DPC Watchdog Violation BSODs and Bad Pool Header BSODs. I think they are related in some way but I have no idea how. Both seem to happen at relatively random times, but I've notice that they happen more often when I'm playing Hearthstone or browsing Chrome. I've tried updated all of my drivers and I've run several memory and disk checks, but nothing has come up thus far. If you have any idea what's causing the BSODs please let me know. Thanks in advance.
View attachment 59792
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
Hi SloTheKing & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:
**************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032815-9187-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 2:10:30.609
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+1509a0 )
 
BugCheck 19, {d, ffffd0002361b2b0, 0, be4c27620b4d9e91}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
 
Arguments: 
Arg1: 000000000000000d, 
Arg2: ffffd0002361b2b0
Arg3: 0000000000000000
Arg4: be4c27620b4d9e91
BUGCHECK_STR:  0x19_d
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V2.1
 
  BIOS Release Date             04/29/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7924
 
  Baseboard Product             H97M-G43(MS-7924)
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers from your latest dump file -
Code:
**************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
[B][U]CMUSBDAC.sys                Mon Apr 15 08:57:44 2013 (516B73B0)
[/U][/B]intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
imsevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
ikbevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
ISCTD.sys                   Thu Jan 23 01:07:35 2014 (52E01DFF)
RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
INETMON.sys                 Thu Apr  3 22:20:43 2014 (533D9163)
iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
[COLOR=#FF0000][B][U]rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
[/U][/B][/COLOR]networx.sys                 Wed Jul 23 18:33:28 2014 (53CFB2A0)
TeeDriverx64.sys            Wed Sep 24 01:31:14 2014 (5421D18A)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
http://www.carrona.org/drivers/driver.php?id=CMUSBDAC.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=networx.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Kindly follow the below steps -

  1. Kindly physically detach your DAC device till the time we are troubleshooting this problem. Recently, there was a case in which the driver involved with the DAC was causing problems.
  2. Also physically detach your Razer Mamba device as Razer device drivers are very well known to cause problems and I won't be surprised if that's the case in this situation as well.
  3. In case the problem is still not solved, kindly turn on Driver Verifier using this **GUIDE** and then re-run the Diagnostic Tool and upload a freshly generated ZIP file.


Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi SloTheKing & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:
**************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032815-9187-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 2:10:30.609
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+1509a0 )
 
BugCheck 19, {d, ffffd0002361b2b0, 0, be4c27620b4d9e91}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000019"]BAD_POOL_HEADER (19)[/URL]
 
Arguments: 
Arg1: 000000000000000d, 
Arg2: ffffd0002361b2b0
Arg3: 0000000000000000
Arg4: be4c27620b4d9e91
BUGCHECK_STR:  0x19_d
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V2.1
 
  BIOS Release Date             04/29/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7924
 
  Baseboard Product             H97M-G43(MS-7924)
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers from your latest dump file -
Code:
**************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
[B][U]CMUSBDAC.sys                Mon Apr 15 08:57:44 2013 (516B73B0)
[/U][/B]intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
imsevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
ikbevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
ISCTD.sys                   Thu Jan 23 01:07:35 2014 (52E01DFF)
RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
INETMON.sys                 Thu Apr  3 22:20:43 2014 (533D9163)
iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
[COLOR=#FF0000][B][U]rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
[/U][/B][/COLOR]networx.sys                 Wed Jul 23 18:33:28 2014 (53CFB2A0)
TeeDriverx64.sys            Wed Sep 24 01:31:14 2014 (5421D18A)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
http://www.carrona.org/drivers/driver.php?id=CMUSBDAC.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=networx.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Kindly follow the below steps -

  1. Kindly physically detach your DAC device till the time we are troubleshooting this problem. Recently, there was a case in which the driver involved with the DAC was causing problems.
  2. Also physically detach your Razer Mamba device as Razer device drivers are very well known to cause problems and I won't be surprised if that's the case in this situation as well.
  3. In case the problem is still not solved, kindly turn on Driver Verifier using this **GUIDE** and then re-run the Diagnostic Tool and upload a freshly generated ZIP file.


Let me know how it goes ^_^

-Pranav
Thank you so much for your reply! I do have a few questions though. First of all I'm not familiar with a DAC so I wouldn't know what to unplug. Second, did you want me to update all the drivers you linked? Lastly I turned on driver verifyer but all that seemed to do was cause a bunch of BSODs. I apologize if some of these questions are stupid, but I relatively new to this sort of thing.
 

My Computer

System One

  • OS
    Windows 8.1
Hi SlotheKing ^_^,

Please feel free to ask any questions. I would be more than happy to answer them for you :)

According to the MSINFO32 report present in your ZIP file, the DAC device is a C-Media USB Device which is attached to the computer. If I am correct, the device would look like a Pen Drive/Flash Drive.

Your drivers are not old. But, it is always a good practice to keep them updated. It results in a stable system (99% of the times) and security vulnerabilities are also patched.

Driver Verifier is not a tool which solves the problems but is a way to reach to the solution. Whenever the Driver Verifier finds a violation, it will cause a Blue Screen Of Death of the system. In most of the cases (If it is not hardware or some other incompatibility), it points to the driver causing the problem. There are lots of extra rules which the Driver Verifier enforces on the drivers and if it finds any violation, it crashes the whole system and writes it to the dump file.

Since you have already experienced the crashes, kindly re-run the Diagnostic Tool and upload a freshly generated ZIP file so that I can analyse the dump files and see what is going on.

Are you facing any crashes when Driver Verifier is turned off?

In case of any further questions, I would be glad to answer them :)


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi BlueElvis,

I updated a couple of my drivers and things began to run smoothly again. Unfortunately, about 2 days later the BSODs started happening again. Same 2 (DPC_WATCHDOG_VIOLATION and BAD_POOL_HEADER). I ran the diagnostic tool again, but I couldn't find the zip folder for the files (I tried twice, and both times they weren't in the location it said they were in). I don't know if this has anything to do with it, but the computer I am running on was put together by me. I'm pretty sure it's a software problem but just in case there's a possibility if something being wrong with one of my hardware components I thought I should let you know. Thank you again for your continued help with this issue.

Sincerely,
SloTheKing

P.S. One time a BSOD occurred while I was running a disk check directly after a previous BSOD :mad:.
 

My Computer

System One

  • OS
    Windows 8.1
Hi SloTheKing ^_^,

I still see Razer drivers in the dump files. Kindly also turn on Driver Verifier according to my previous post and then upload a freshly generated ZIP file as this one does not contain enough information :(

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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