Solved BSOD While playing games

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maniac2461

New Member
Messages
6
Hi,

I just recently built a gaming pc and I am having trouble with BSOD: WHEA_UNCORRECTABLE_ERROR. The only time that these errors happen are when I am playing a taxing game like Far Cry 4 or Assassins Creed. It usually happens between 10 to 45 min of playing. I have updated all of my drivers including my Bios. I have also looked at my windows updates and noticed that there are a few that failed. I don't know if they are important but I just thought I would let you know. I'd be grateful for any help. I'm pretty sure those are my dump files below.

Thanks,
Justin
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
Hi Justin & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.

So, let's check the parameter 2 of the dump file -
Code: 
4: kd> !errrec ffffe00142c92028
===============================================================================
Common Platform Error Record @ ffffe00142c92028
-------------------------------------------------------------------------------
Record Id     : 01d066018516acec
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/24/2015 9:35:59 (UTC)
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00142c920a8
Section       @ ffffe00142c92180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#FF0000][B][U]Error Type    : Cache error
Operation     : Generic
[/U][/B][/COLOR]Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00142c920f0
Section       @ ffffe00142c92240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ ffffe00142c92240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00142c92138
Section       @ ffffe00142c922c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
[COLOR=#FF0000][B][U]Error         : GCACHEL2_ERR_ERR (Proc 4 Bank 7)
[/U][/B][/COLOR]  Status      : 0xbe0000000100110a
  Address     : 0x0000000175b32640
  Misc.       : 0x0000005084000086
I checked other dumps as well and they all said that the L2 cache encountered a generic cache error. Below is a list of 3rd party drivers present on your system -
Code: 
**************************Tue Mar 24 15:05:59.630 2015 (UTC + 5:30)**************************
[B][U][COLOR=#FF0000]AiCharger.sys               Thu Mar 22 13:37:51 2012 (4F6ADDD7)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
[/COLOR]in[/U][/B]telppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
ssudmdm.sys                 Thu Jan  2 15:21:26 2014 (52C5369E)
bcmwl63a.sys                Wed Feb  5 15:55:42 2014 (52F211A6)
mfencbdc.sys                Fri Sep 19 16:08:20 2014 (541C079C)
TeeDriverx64.sys            Wed Sep 24 01:31:14 2014 (5421D18A)
mfehidk.sys                 Thu Sep 25 03:56:25 2014 (54234511)
mfewfpk.sys                 Thu Sep 25 03:56:43 2014 (54234523)
mfeapfk.sys                 Thu Sep 25 03:57:27 2014 (5423454F)
mfeavfk.sys                 Thu Sep 25 03:57:42 2014 (5423455E)
mfefirek.sys                Thu Sep 25 03:59:05 2014 (542345B1)
cfwids.sys                  Thu Sep 25 03:59:30 2014 (542345CA)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
ndisrfl.sys                 Fri Oct 31 10:34:58 2014 (5453187A)
nettap630.sys               Fri Oct 31 10:35:24 2014 (54531894)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvlddmkm.sys                Fri Mar 13 21:09:56 2015 (550304CC)
nvvadarm.sys                Thu Mar 19 14:13:20 2015 (550A8C28)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 24 10:14:40.919 2015 (UTC + 5:30)**************************
nvvadarm.sys                Fri Mar 13 21:45:56 2015 (55030D3C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 24 10:06:45.329 2015 (UTC + 5:30)**************************
nvhda64v.sys                Mon Jul 21 19:47:53 2014 (53CD2111)
nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)
nvvadarm.sys                Sun Sep 14 01:48:57 2014 (5414A6B1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 18 13:17:15.900 2015 (UTC + 5:30)**************************
nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
nvvadarm.sys                Thu Feb  5 23:54:46 2015 (54D3B56E)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
ndisrfl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nettap630.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys

Kindly follow the below steps -

  1. Kindly remove any ASUS bloatware present on the system. If you are not able to find any software, please do a manual search in your system with the driver names highlighted in RED. Once you have found them, rename them to "ASIObak.sys" & "AiChargerbak.sys".
  2. Kindly perform the Prime95 test from this **GUIDE** and then report back if you find any errors and report back the temperatures before and during the Prime95 test.
  3. Kindly perform the Intel Burn test using this **GUIDE**. Please report back any errors and the temperatures before and during this test.
  4. If all the above fails, possibly the CPU needs to be replaced. But, before you replace the CPU, please perform the above steps and report back.


Let me know how it goes ^_^.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I hate to ask this but what is bloatware?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
OK. I figured it out. I renamed the AiCharger.sys to AiCHargerbak.sys. When I did that it disappeared. I assuming it's supposed to. I also searched for the AsIO.sys and found it. I also found a ASIObak.sys as well. but I renamed the AsIO.sys to ASIObak.sys. When I did that it said that name was already taken obviously. So, it renamed it ASIObak[2].sys. I ran the Intel Burn Test for 8 rounds and it finished in roughly 136 seconds. Beginning temp of CPU was 38C. When it finished, it was at 99C. That's really hot as I only have the stock CPU fan. There was no errors. I ran the Prime95 test and the temps where the same. BUT I couldn't finish the Prime95 test because I don't want to run the risk of burning my CPU up if it can still be fixed, so I only ran it for around 6 minutes or so. So the actual test did't finish. Started to get nervous when I saw 99C. Some of the Cores got up do 100C but they didn't stay there. I hope I didn't mess anything up. :-/
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
I meant I figured out what the bloatware was. I'm pretty sure that the cache error is still there. I had to do a windows restore because the mouse and keyboard wouldn't turn on for windows. only for the bios.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
Hi maniac2461 ^_^,

That's a lot of temperature or heat that is flowing from your CPU. I would suggest you to first reduce the temperature of the CPU. You could try aiming a table fan directly at the CPU and then trying to play the games. If even after aiming a table fan, you are getting the BSODs, I would suggest you to get the CPU replaced if it is still under warranty.

If it is not under warranty, then please make sure that you buy the CPU from a shop which accepts returns so that in case the CPU is not the problem (Extremely minute chance though), you could still get your money back.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Yeah I was thinking about getting liquid cooling foe the cpu.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
maniac2461 said:
Yeah I was thinking about getting liquid cooling foe the cpu.
Click to expand...

Hey maniac2461 ^_^,

I am not much of a hardware guy so I am not sure if you are suited with a liquid cooling or a different fan and thermal paste. But, do let me know how it goes.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Ok I figured the problem out. it was the Air charger from asus. I just deleted it and everything works fine. Thank you for your help :)
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    i7-4790k
    Motherboard
    Asus Maximus VII Hero
    Memory
    G. Skill 8GB
    Graphics Card(s)
    Nvidia GTX 970
    Monitor(s) Displays
    Vizio 26" flat screen
    Screen Resolution
    1360 x 768
    Hard Drives
    1TB HDD
    PSU
    Rosewill 650w
    Case
    Fractal Design
maniac2461 said:
Ok I figured the problem out. it was the Air charger from asus. I just deleted it and everything works fine. Thank you for your help :)
Click to expand...
Hi Maniac2461 ^_^,


Glad to hear that the problem has been solved. You won't believe about the number of cases here which are resolved by deleting the ASUS Bloatware.

Although I suggest you work out on the high temperatures as well so your system remains stable in the future ;)

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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