Windows 8 and 8.1 Forums

BSOD when shutting down or restarting my computer

  1. #71

    Posts : 2,480
    Windows 10 Pro x64

    Still, Asus Charger should be removed and ATK package updated, nVidia Streaming Kernel Service disabled.
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    atkwmiacpi64.sys Wed Sep 7 03:44:52 2011 (4E66CC94)  
    ATK WMIACPI Utility 
    AiCharger.sys Fri Sep 23 04:04:40 2011 (4E7BE938)  
    Asus Charger Driver [br] Likely BSOD cause - haven't  seen recently (15Jan2013) 
    excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
    Diskeeper/ExpressCache (OEM) driver 
    excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
    Diskeeper/ExpressCache (OEM) driver 
    AsHIDSwitch64.sys Thu May 31  04:38:32 2012 (4FC6D9A8) 
    HID driver for ASUS Wireless Radio Control 
    RtsBaStor.sys Wed Jun 13  12:09:02 2012 (4FD866BE) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    btath_bus.sys Thu Jun 21 07:22:17  2012 (4FE2AF89) 
    Atheros BlueTooth driver 
    btath_lwflt.sys Thu Jun 21  07:22:36 2012 (4FE2AF9C) 
    Atheros Bluetooth Driver 
    btath_hcrp.sys Thu Jun 21  07:23:29 2012 (4FE2AFD1) 
    Atheros Bluetooth Driver 
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    intelppm.sys Thu Jul 26 04:26:48  2012 (5010AAE8) 
    Intel Processor driver 
    Rt630x64.sys Mon Jul 30 18:03:12  2012 (5016B040) 
    Realtek PCI/PCIe Adapters 
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
    Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
    DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
    Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
    DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
    Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
    DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    btfilter.sys Thu Sep 13  09:13:45 2012 (505187A9) 
    Atheros Bluetooth Driver 
    athw8x.sys Wed Sep 19 09:15:18  2012 (50597106) 
    Atheros Wireless LAN Driver 
    igdkmd64.sys Wed Sep 26 21:49:04  2012 (50635C30) 
    Intel Graphics driver 
    btath_flt.sys Thu Sep 27 11:49:09  2012 (50642115) 
    Atheros Bluetooth Driver 
    RTKVHD64.sys Tue Oct 16 13:33:15  2012 (507D45FB) 
    Realtek High Definition Audio Function Driver 
    AsusTP.sys Mon Oct 29 19:23:54  2012 (508EC9BA) 
    Asis transformer pad filter driver 
    iaStorA.sys Mon Nov 19 21:09:40  2012 (50AA9204) 
    Intel RST (Rapid Storage Technology) driver 
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    nvpciflt.sys Fri Mar 13 16:32:00  2015 (550302F0) 
    nVidia 3D Vision Display driver 
    nvlddmkm.sys Fri Mar 13 16:39:56  2015 (550304CC) 
    nVidia Video drivers 
    NvStreamKms.sys Tue Mar 17 07:19:52 2015 (5507C788)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    Debug session time:  Mon Apr 6 18:29:42.535 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\040715-149859-01.dmp] 
    Built by:  9200.16424.amd64fre.win8_gdr.120926-1855 
    System Uptime: 0 days 8:30:41.290  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+71 ) 
    BugCheck 9F,  {4, 12c, fffffa8006e6d640, fffff88000a9e800} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  fffffa8006e6d640, The thread currently holding on to the Pnp lock. 
    Arg4:  fffff88000a9e800, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_4_storport!RaSendIrpSynchronous 
    MaxSpeed: 1900  
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    --- E O J --- 2015 Apr 06 19:05:16 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Apr 06 19:05:16 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Apr 06 19:05:16 PM  _88-dbug Copyright 2012 Sysnative Forums

      My System SpecsSystem Spec

  2. #72

    Posts : 50
    8.1 64 bit

    Hi just had 2 more crashes this morning and afternoon. The dump files are attached.
    Attached Files
      My System SpecsSystem Spec

  3. #73

    Posts : 2,480
    Windows 10 Pro x64

    Exactly the same. Please follow my instructions...
      My System SpecsSystem Spec

  4. #74

    Posts : 50
    8.1 64 bit

    Just crashed. Dump file is attached.
    Attached Files
      My System SpecsSystem Spec

  5. #75

    A 0x9F occuring because of a power IRP timeout, we'll need a Kernel dump.

    Go the Start
    Right click My Computer
    Select Properties
    Click Advanced system settings
    Click on the Advanced tab
    Select Settings under Startup and Recovery
    Then under Write debugging information select Kernel memory dump.

    Once a dump is created go to:
    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
      My System SpecsSystem Spec

  6. #76

    Posts : 50
    8.1 64 bit

    So I will only get a dump the next time my laptop crashes?
      My System SpecsSystem Spec

  7. #77

    Posts : 2,480
    Windows 10 Pro x64

    Yes. After adjusting the settings like Mysers said, please wait for a crash to happen.
      My System SpecsSystem Spec

  8. #78

    Posts : 50
    8.1 64 bit

    Have uploaded to OneDrive. Link is Microsoft services
      My System SpecsSystem Spec

  9. #79

    Posts : 50
    8.1 64 bit

    Hi have you all managed to take a look? Link is
      My System SpecsSystem Spec

  10. #80

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi yangru ^_^,

    Sorry for the delay. Everyone is very busy

    I just took a look at your dump file and it seems like you have got the 2012 version of the Intel Rapid Storage which is known to cause a lot of problems. Furthermore, in the dump file as well, the Storage Controller of Windows is involved. Kindly follow the excellent guide below written by Patrick and remove that software -

    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

    Let me know how it goes ^_^

      My System SpecsSystem Spec

Page 8 of 9 FirstFirst ... 6789 LastLast
BSOD when shutting down or restarting my computer

Similar Threads
Thread Forum
Stop Non-Admins from Shutting Down/Restarting Computer
Is it possible to remove the shut down and restart options only on certain user accounts that my kids use? I'm using Windows 8.1 Home Edition and therefore don't have access to group policy editor. If someone knows of a way to do this without having to pay to upgrade to Pro, I'm all ears.
User Accounts and Family Safety
BSOD POWER_STATE_FAILURE when shutting down/restarting
Hi, Iv'e had this problem for as long as I can remember, but finally ive gotten sick of it and want to fix it. I have an Alienware M15x laptop which I upgraded to windows 8 a few years ago. Not much has changed hardware wise. Basically, whenever I shutdown/restart/hibernate/standby, there...
BSOD Crashes and Debugging
Windows 8.1 pro not shutting down/restarting
Since yesterday everytime I shutdown or reset my laptop(Dell XPS15) it eithewr gets stuck on the restart screen forever or just goes to blanck screen with the power still on if I shutdown. So then I have to hold the power button down to switch off in both casesI stupidly don't have any recovery...
General Support
Computer hangs on restarting....
Hi everyone, I really hope someone can help me. When I go to restart my computer, the restarting.... screen comes on stays on for, well lets just say a very long time. This is what I have tried so far - 1. Unticked 'Fast Startup' under control panel 2. Changed the value of...
General Support
Windows 8.1 crashes when restarting or shutting down
Hi :) I have tried mostly anything to get it working,but it won't work.I have tried disabling quick boot and everything really,still no luck.What happens basically is I shut the PC down it shows shutting down.... And then it just reboots.Can I be because I still have the boot files on my hard...
General Support
When Restarting or Shutting Down - Immediate Black Screen
Everything works OK but am wondering if all the various hacks I've done (Aero Glass, Start8 etc. etc.) are affecting it somehow. This normally wouldn't worry me too much but when installing Windows Updates normally one would see that shutdown message about 'installing updates xx%' and again at...
Performance & Maintenance
BSOD every time I try shutting down or restarting Win8 Pro
Every time I try restarting or shutting down my computer I get the Blue Screen of Death comes up. Just recently upgraded to Windows 8 Pro from Windows 7 Pro. Any help would be appreciated. Thanks! Donald
BSOD Crashes and Debugging

Eight Forums Android App Eight Forums IOS App Follow us on Facebook