Solved BSOD When downloading from Battle.net

ZeroDelocke · Mar 18, 2015

Hello,

Whenever I am downloading from battle.net (or at least that's the only time it's happened so far) after a random amount of time I will get a BSOD referencing "Page_Fault_In_Nonpaged_Area"

I've attached the log from my computer. If any additional information is required please let me know.

Thank you

usasma · Mar 19, 2015

You're missing reports in the WER section of MSINFO32. If using a disk cleaning program (such as CCleaner), please stop while we're troubleshooting. The reports are needed.

Make sure that Plex Media Server is fully updated. In the past we've seen issues with older versions.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Click to expand...

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

The last 2 memory dumps blame NNSStrm.sys - a driver related to your Panda antivirus.
In most cases this is a corruption of the Panda drivers, but it can also be caused by malware.
So, first scan the system with another program (such as MalwareBytes - but ensure that it's fully updated).
Then uninstall the Panda - and be sure to enable Windows Defender and the Windows Firewall so that you're protected
And see if that stops the BSOD's

Please post back and let us know how it works

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Mar 18 19:35:56.708 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-6140-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 0:18:48.448[/B]
*** WARNING: Unable to verify timestamp for NNSStrm.sys
*** ERROR: Module load completed but symbols could not be loaded for NNSStrm.sys
Probably caused by :[B]NNSStrm.sys ( NNSStrm+36be0 )[/B]
BugCheck [B]50, {ffffc00166fa902c, 0, fffff8000d2a9be0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: ffffc00166fa902c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8000d2a9be0, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_NNSStrm+36be0[/B]
  BIOS Version                  P2.30
  BIOS Release Date             01/17/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             970 Extreme4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 18 19:04:08.083 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-6734-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]3 days 0:42:48.834[/B]
*** WARNING: Unable to verify timestamp for NNSStrm.sys
*** ERROR: Module load completed but symbols could not be loaded for NNSStrm.sys
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by :[B]NNSStrm.sys ( NNSStrm+36b90 )[/B]
BugCheck [B]50, {ffffc0011651b038, 0, fffff800cb133b90, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: ffffc0011651b038, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800cb133b90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_NNSStrm+36b90[/B]
  BIOS Version                  P2.30
  BIOS Release Date             01/17/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             970 Extreme4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Mar 18 19:35:56.708 2015 (UTC - 4:00)**************************
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
NNSNAHSL.sys                Thu Jan 16 12:27:55 2014 (52D8169B)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
PSKMAD.sys                  Tue Mar 25 08:55:02 2014 (53317CA6)
NNSPrv.sys                  Wed Jun  4 10:27:34 2014 (538F2CD6)
NNSAlpc.sys                 Wed Jun  4 10:31:10 2014 (538F2DAE)
NNSTlsc.sys                 Wed Jun  4 10:33:39 2014 (538F2E43)
NNSStrm.sys                 Wed Jun  4 10:37:37 2014 (538F2F31)
NNSPicc.sys                 Wed Jun  4 11:26:42 2014 (538F3AB2)
NNSProt.sys                 Wed Jun  4 11:30:03 2014 (538F3B7B)
NNSIds.sys                  Wed Jun  4 11:37:05 2014 (538F3D21)
NNSPop3.sys                 Wed Jun  4 11:43:40 2014 (538F3EAC)
NNSSmtp.sys                 Wed Jun  4 11:52:12 2014 (538F40AC)
NNSPihsw.sys                Wed Jun  4 11:54:24 2014 (538F4130)
NNSHttps.sys                Wed Jun  4 11:57:09 2014 (538F41D5)
NNSHttp.sys                 Wed Jun 18 06:13:53 2014 (53A16661)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
psinknc.sys                 Thu Jul 24 14:07:41 2014 (53D14B6D)
PSINProc.sys                Thu Jul 24 14:11:18 2014 (53D14C46)
PSINProt.sys                Thu Jul 24 14:12:11 2014 (53D14C7B)
PSINAflt.sys                Mon Oct 13 15:41:52 2014 (543C2B00)
PSINFile.sys                Mon Oct 13 15:44:42 2014 (543C2BAA)
PSINReg.sys                 Mon Oct 13 15:47:12 2014 (543C2C40)
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
[/font]

ZeroDelocke · Mar 19, 2015

Thanks for the response. I had already run Malwarebytes on the machine earlier this week when the problem started and was unable to find anything.

I uninstalled Panda Anti Virus and then started up Battle.net and started downloading again and let it run for about an hour and didn't experience any more BSOD. Usually it would crash within fifteen minutes. I will continue to monitor the computer but it seems as if Panda was causing the BSOD.

Any thoughts on why Panda would be causing the crash only when downloading from the application? Also, should I look into another Anti Virus, or is Windows Defender used with Windows Firewall sufficient enough protection?

Thanks

usasma · Mar 20, 2015

I prefer Windows Defender and the Windows Firewall as it has served me well over the years.T
That being said, my internet behavior is unlike most people's, so my experience may not be similar to yours.

I'd test a bit longer with Windows Defender and the Windows Firewall,
Then, if you so desire, try installing a new copy of the Panda program and see if the BSOD's return.

There are many, many different possibilites as to why this is happening.
It could be a corruption of your current Panda install
It could be a bug in your current Panda install
It could be a conflict between Panda and Battle.net
Or it could be a problem with Battle.net (and maybe Panda is blameless)
Or there could be other items influencing how Battle.net and Panda are interacting.

Good luck!

Solved BSOD When downloading from Battle.net

ZeroDelocke

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

ZeroDelocke

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One