Windows 8 and 8.1 Forums

BSOD without the Bluescreen.. I'll explain

  1. #1

    BSOD without the Bluescreen.. I'll explain

    Hi Guys,

    Having a strange problem with a PC I have. It's an HP laptop, Intel i5, 6gb of RAM, etc.

    It came with W7 on it, but I wanted 8 so I purchased 8 and installed it. The first time, I installed it over Windows 7 (keeping my files). Everything went fine, ran a windows update, restarted, and after going into HP QuickWeb (This stupid pre-OS software that has internet connectivity, and some other things, one of the most pointless and annoying softwares I've ever encountered), the PC would not boot into windows. No worry, I went into BIOS and disabled the QuickWeb. Still wouldn't load, so I did a refresh, which seemed to get it to go. Did another restart, same issue. So I performed a fresh install. Deleted all partitions, full install from an 8..1 disc. That seemed to work, until it came time to run Windows Updates. When I open Windows Update, it shows up, the computer makes the noise as if a new device has been plugged in, and it goes black screen and restarts to Recovery screen.

    I'm stumped. I've done everything I can and still no go. I don't understand what could be causing this issue? The hardware is all fine. Never had an issue with W7. No error codes, just the USB sound and then a restart.

    Anyone ever experienced something like this?

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Chrislve & Welcome to the forums ^_^,

    That is strange. So, you are saying that the system restarts as soon as you open up Windows Update? Could you please follow the below instructions and upload the ZIP file since it contains useful information?
    Blue Screen of Death (BSOD) Posting Instructions

    Any chance that we could be dealing with a loose connection?

      My System SpecsSystem Spec

BSOD without the Bluescreen.. I'll explain

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