BSODs that seem to be random (to me, anyway!)

kratz · Mar 11, 2015

Hi -

A friend of mine directed me here to see if maybe someone can help me figure out why I am getting what appear to be random BSODs.

I'm a software developer, so I tend to be pretty good at spotting patterns and debugging things, but I'm not seeing much of a pattern here other than they are generally in the ntoskrnl, but this stuff is really outside my area of expertise - at one point I started thinking that maybe it was my video card, so I upgraded that (like I needed an excuse, right?), but I've had a few more since then.

They don't seem to be more likely to occur when I'm doing something intensive - gaming, recording music, etc., and I've been getting them basically since I built this PC over a year ago. Quite a few of them have occurred when I'm not actively using the computer - I will come into the room and be at the login screen after the crash.

I'm attaching the diagnostic file from my PC. If I can provide any other information please let me know - thanks again for any help that anyone can render!

Bob

blueelvis · Mar 13, 2015

Hi kratz & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Wed Mar 11 21:30:12.981 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\031115-6906-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 17:55:30.625
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+1509a0 )
 
BugCheck 109, {a3a01f59a7e0b6ba, 0, 78da409d1919e664, 101}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000109"]CRITICAL_STRUCTURE_CORRUPTION (109)[/URL]
 
Arguments: 
Arg1: a3a01f59a7e0b6ba, Reserved
Arg2: 0000000000000000, Reserved
Arg3: 78da409d1919e664, Failure type dependent information
Arg4: 0000000000000101, Type of corrupted region, can be
 0 : A generic data region
 1 : Modification of a function or .pdata
 2 : A processor IDT
 3 : A processor GDT
 4 : Type 1 process list corruption
 5 : Type 2 process list corruption
 6 : Debug routine modification
 7 : Critical MSR modification
BUGCHECK_STR:  0x109
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             05/23/2013
 
  Manufacturer                  BIOSTAR Group
 
  Product Name                  Hi-Fi Z87X 3D
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 11 03:05:59.915 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\031015-5390-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
 
System Uptime: 0 days 18:06:57.559
 
Probably caused by : memory_corruption ( nt!MiGetPrivatePageCount+23 )
 
BugCheck 3B, {c0000005, fffff8025492e30f, ffffd0002184ccd0, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
 
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8025492e30f, Address of the instruction which caused the bugcheck
Arg3: ffffd0002184ccd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x3B_nt!MiGetPrivatePageCount
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             05/23/2013
 
  Manufacturer                  BIOSTAR Group
 
  Product Name                  Hi-Fi Z87X 3D
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar  4 17:02:07.708 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\030415-20484-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
 
System Uptime: 3 days 7:16:34.353
 
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1a630 )
 
BugCheck 1A, {41287, 80000000008, 0, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
 
Arguments: 
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
 Parameter 2 contains the referenced virtual address.
Arg2: 0000080000000008
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
 
PROCESS_NAME:  iexplore.exe
 
FAILURE_BUCKET_ID:  0x1a_41287_nt!_??_::FNODOBFM::_string_
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             05/23/2013
 
  Manufacturer                  BIOSTAR Group
 
  Product Name                  Hi-Fi Z87X 3D
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar  1 09:44:50.488 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\022815-15859-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
 
System Uptime: 0 days 0:36:25.132
 
*** WARNING: Unable to verify timestamp for atikmdag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : atikmdag.sys ( atikmdag+cd160 )
 
BugCheck 1000007E, {ffffffffc0000005, fffff801b4783160, ffffd000326dac88, ffffd000326da490}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801b4783160, The address that the exception occurred at
Arg3: ffffd000326dac88, Exception Record Address
Arg4: ffffd000326da490, Context Record Address
PROCESS_NAME:  System
 
BUGCHECK_STR:  AV
 
FAILURE_BUCKET_ID:  AV_atikmdag+cd160
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             05/23/2013
 
  Manufacturer                  BIOSTAR Group
 
  Product Name                  Hi-Fi Z87X 3D
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar  1 06:55:27.639 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\022815-17812-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
 
System Uptime: 0 days 18:11:41.859
 
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
 
BugCheck 1, {7ffab0a20e1a, 0, 10000000, ffffd00022647b80}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000001"]APC_INDEX_MISMATCH (1)[/URL]
 
Arguments: 
Arg1: 00007ffab0a20e1a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 0000000010000000, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: ffffd00022647b80, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  iTunesHelper.e
 
FAILURE_BUCKET_ID:  0x1_SysCallNum_3_nt!KiSystemServiceExit
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             05/23/2013
 
  Manufacturer                  BIOSTAR Group
 
  Product Name                  Hi-Fi Z87X 3D
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on the system -

Code:

**************************Wed Mar 11 21:30:12.981 2015 (UTC + 5:30)**************************
[B][U][COLOR=#ff0000]vna.sys                     Mon Dec 29 17:40:44 2008 (4958BE44)
[/COLOR]GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
bdfndisf6.sys               Tue Aug 28 19:55:03 2012 (503CD4BF)
bdfwfpf.sys                 Mon Oct 29 17:53:28 2012 (508E7540)
HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
[/U][/B]ElbyCDIO.sys                Mon Mar  4 14:51:51 2013 (513467AF)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
VClone.sys                  Wed Jul 24 20:32:55 2013 (51EFEC9F)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
gzflt.sys                   Fri Aug 23 16:18:49 2013 (52173E11)
xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
nvvadarm.sys                Thu Feb  5 23:54:46 2015 (54D3B56E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 11 03:05:59.915 2015 (UTC + 5:30)**************************
pae_1394_x64.sys            Fri Jan  8 21:27:51 2010 (4B4755FF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar  4 17:02:07.708 2015 (UTC + 5:30)**************************
pae_avs_x64.sys             Fri Jan  8 21:28:08 2010 (4B475610)
Trufos.sys                  Wed Aug  7 16:16:25 2013 (52022581)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
atikmpag.sys                Fri Nov 21 07:38:54 2014 (546E9EB6)
atikmdag.sys                Fri Nov 21 08:00:27 2014 (546EA3C3)

Please update the driver highlighted in RED. If no update is available, please remove the software till the time we are troubleshooting.
Please test your hardware (Check RAM first) using this **GUIDE**.

Let me know how it goes ^_^

-Pranav

kratz · Mar 13, 2015

Thanks for the info... I've removed that software and confirmed that driver is gone (it is my work VPN, so I can't have it off for long). I have had one more BSOD since removing that software and rebooting.

I will try to get through the other tests this weekend and update with my results - thanks again!

usasma · Mar 18, 2015

Just a quick note.
Blueelvis has gone to a conference for a few days.
I'll follow up with you if he isn't able.

Please zip up and upload the contents of C:\Windows\Minidump so we can have a look at the latest crash dumps.

BSODs that seem to be random (to me, anyway!)

kratz

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

kratz

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One