Windows 8 and 8.1 Forums

BSOD while watching video in chrome

  1. #1

    Posts : 2
    Windows 8.1

    BSOD while watching video in chrome

    i was watching a video in chrome, when PUM, BSOD

    Windows 8.1
    AMD fx 6300
    Gskill Sniper 2x4 gb
    AMD HD 7970 Dual-X
    HDD: Caviar black 1TB
    Caviar Green 1 TB
    WD 160gb
    SSD: Kingstom v300
    Motherboard: ASUS M5A97_R20
    PSU: Antec VP630

    this is my zip from my DM Log

    Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8.1

    anyone !??
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay, all the analysts are extremely busy.
    I understand that this is a very important problem for you and that you'd like it solved as soon as is possible. But there are other circumstances that you may not be aware of. Please read this pinned topic about waiting for a response: Have you been waiting for a response?

    No memory dumps since January - please do this:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
    Also check this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Also, in case this is a hardware problem - please start with these free diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

BSOD while watching video in chrome

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