PC freezes while gaming

CUCA1978 · Mar 3, 2015

Hi there my pc freezes while gaming it doesn't restart freezes and can't crtl alt del, must of time loops sounds too.
if you guys can help me i will be very happy

in attachement file creater by dm log collector
P.S. Sorry about the bad english

blueelvis · Mar 6, 2015

Hi CUCA1978 & Welcome to the forums ^_^,

Don't worry about the English. It is just fine

. I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001a75c6038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Code:

1: kd> !errrec [COLOR=#ff0000][B]ffffe001a75c6038[/B][/COLOR]
===============================================================================
Common Platform Error Record @ ffffe001a75c6038
-------------------------------------------------------------------------------
Record Id     : 01d055fe6a6dc7b0
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/3/2015 22:07:20 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001a75c60b8
Section       @ ffffe001a75c6190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
[B][U]Error Type    : Cache error
Operation     : Instruction Execute
[/U][/B]Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000002
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001a75c6100
Section       @ ffffe001a75c6250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000002
CPU Id        : 20 0f 60 00 00 08 06 02 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ ffffe001a75c6250
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001a75c6148
Section       @ ffffe001a75c62d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [B][U]ICACHELG_IRD_ERR (Proc 2 Bank 1)[/U][/B]
  Status      : 0xb600000000100153
  Address     : 0x0000000000000004
  Misc.       : 0x0000000000000000

There is sadly no documentation on that Cache Error that I am aware of

. But, according to the dump file, there was an error in the Cache while executing an instruction.

It seems that there is no 3rd party driver installed on the system which means that this is a Hardware problem. If you are overclocking the system, then I would strongly suggest you to reset your BIOS to default settings.

Please start with the below Prime95 testing (thanks usasma!) and report back the temperatures and errors if any are found -

Prime95 download site: GIMPS - Free Prime95 software downloads - PrimeNet
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
Monitor the CPU temperature and DON'T let it exceed 85ºC. If it does, then you probably have a CPU cooling problem.
- CPU temps exceeding 60ºC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
NOTE: Errors should be considered when:
- the system BSOD's during Prime95
- the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
- the Prime95 program crashes
- the Prime95 program shows errors in it's display
- there are errors in the Prime95 results file
More details on the use of this test: Torture test your CPU with Prime95

If you do not face any kind of error with Prime95, then please run the Intel Burn Test using this **GUIDE**.

Let me know how it goes ^_^

-Pranav

CUCA1978 · Mar 7, 2015

thanks for the help, for now i'm running prime 95 for 17 hours no errors, but i must done something wrong.
first only 35% cpu usage maybe i putted low number of "workers" running
i have 1 cpu with 6 cores, in Number of torture test threads to run i putted 2 maybe i should putted 12 dunno.
but while using CPUID HWMonitor i saw that the max temperature in amd fx-6300 was 88ºc so i guess for first i have a heat problem, and in normal was 81ºC after i stopped the prime95 the temperature fast dropped to 25ºC.
i'm not overclocking cpu (atleast i didn't do it) so i need to see the fan.

PC freezes while gaming

CUCA1978

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

CUCA1978

New Member

My Computer

System One