Solved BSOD when Playing Second life?, WHEA_UNCORRECTABLE_ERROR

theroadrun

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as it says in the title, it generally happens if i have had the game up for more than a few hours. it may not be secondlife that causes it, but my suspicion is on it, as it never happens when playing anything else. whenever i have looked at the dump files with WhoCrashed it points to ntoskrnl.exe as the possible culprit
 

My Computer

System One

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    Windows 8.1
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    PC/Desktop
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    HP ENVY Phoenix 800-089
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    Intel i7-4770k
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    MS-7826 (Kaili)
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    12GB Ram
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Hi theroadrun & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes -

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0010ab43028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Code:
0: kd> !errrec ffffe000cf104028
===============================================================================
Common Platform Error Record @ ffffe000cf104028
-------------------------------------------------------------------------------
Record Id     : 01d0539fe9880ec0
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/1/2015 6:21:41 (UTC)
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000cf1040a8
Section       @ ffffe000cf104180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000cf1040f0
Section       @ ffffe000cf104240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ ffffe000cf104240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe000cf104138
Section       @ ffffe000cf1042c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [COLOR=#ff0000]DCACHE[/COLOR][COLOR=#0000ff]L0[/COLOR]_[COLOR=#ff8c00]WR_ERR[/COLOR] (Proc 0 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000027619e8c0
  Misc.       : 0x0000000000000086
So, according to the analysis, it seems that the L0 Cache of the Processor is having problems. The system crashed because it failed to write the data to the L0 Cache of the processor. I checked the other dump files and the error is consistent which means that there is a high possibility of a Hardware problem.

I would suggest you to start with the Hardware Diagnostics over **HERE** and report back the results :)
Also report back with the temperatures.

Let me know how it goes ^_^

Regards,
Pranav
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
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    Intel HD 3000 B-)
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I seem to be having problems booting into the memdiag bootable test, when i restart the system it does not show up as an option on the boot menu, but upon popping a disk with a live client of Linux mint it does show up, perhaps the system does not recognize the boot diagnosis disk as bootable media? i will try to solve this on my own, and will edit this post if i manage to solve it.

EDIT: i just remembered as this is an HP computer, it has HP PC Hardware Diagnostics would that be satisfactory to test the hardware?

EDIT2: also just ocured to me, i can say that the CPU tend to max out at about 60/61 degrees C when playing SL but i will keep an eye on it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
Please check (and adjust if necessary) your boot device priority, so that your system would be able to boot up from a disc. These tests that blueelvis recommended are more reliable in my opinion. You could also try running Memtest86+ from a USB device...
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
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    Corsair GS 700W
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    Silverstone Kublai KL04
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    Artic Cooling Freezer Pro
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    Logitech G710+
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    Razer Mamba Elite 2012
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    10/0.75
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    FF 39.0.3, Microsoft Edge, Chrome 44
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    Avast 10.0
Please check (and adjust if necessary) your boot device priority, so that your system would be able to boot up from a disc. These tests that blueelvis recommended are more reliable in my opinion. You could also try running Memtest86+ from a USB device...

i checked the boot priority, and set CD/USB to the top of the level, yet when i boot it up it goes into GRUB 2 (i dual boot Linux with windows but windows is my priority system and i am too lazy to remove linux) and even when i go into the boot menu to select what to boot from, it will not show up there. yet if i swap out the memtest disk for the linux disk that disk will show up as an option perhaps its due to UEFI?

EDIT: or maybe i screwed up burning the iso image to a disk... although not sure how

EDIT2: i ended up getting it to work by enabling Legacy boot support
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
I knew that it was some messed up BIOS settings. Go ahead and test it now.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
i ran the memory test all night, and it succeded 5 times out of 5 without a single fail. (i fell asleep) which makes me suspicous it may simply be an overheating problem. as i had noticed yesterday after having played second life for many hours. that my cpu temp spiked at one point to 70 degrees, and my Gpu had spiked to 80
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
i ran the memory test all night, and it succeded 5 times out of 5 without a single fail. (i fell asleep) which makes me suspicous it may simply be an overheating problem. as i had noticed yesterday after having played second life for many hours. that my cpu temp spiked at one point to 70 degrees, and my Gpu had spiked to 80

Hi theroadrun ^_^,

What was the result of the Prime95 test? What was the temperature the system reached when you were running the Prime95?

Second Life is the game where you have paranormal powers like telekinesis etc, right? :p
Are you having the problems when playing other games or doing some other stuff as well?

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
i ran the memory test all night, and it succeded 5 times out of 5 without a single fail. (i fell asleep) which makes me suspicous it may simply be an overheating problem. as i had noticed yesterday after having played second life for many hours. that my cpu temp spiked at one point to 70 degrees, and my Gpu had spiked to 80

Hi theroadrun ^_^,

What was the result of the Prime95 test? What was the temperature the system reached when you were running the Prime95?

Second Life is the game where you have paranormal powers like telekinesis etc, right? :p
Are you having the problems when playing other games or doing some other stuff as well?

-Pranav

immediately upon starting up prime95, the cpu went to 90 degrees celcius, and even after the fan kicked in, it continued to exceed 85 degrees i am going to not continue running it, unless you think its safe to let some of the cores hover over 85 degrees, also second life is a virtual world type game, its a terror for graphics cards because nothing can be optimized due to practically everything being user generated. also i have never witnessed it happening on any other game. i have always had second life up when i blue screened. although it isnt always in focus
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
immediately upon starting up prime95, the cpu went to 90 degrees celcius, and even after the fan kicked in, it continued to exceed 85 degrees i am going to not continue running it, unless you think its safe to let some of the cores hover over 85 degrees, also second life is a virtual world type game, its a terror for graphics cards because nothing can be optimized due to practically everything being user generated. also i have never witnessed it happening on any other game. i have always had second life up when i blue screened. although it isnt always in focus
Hi Theroadrun ^_^,

Gee. It seems like I confused with some other game my friends used to play :|

No, it is not safe to let the cores running at that temperature. Prime95 is a test for checking the errors and if temperatures are too high. Could you do one thing? Check the temperature while the game is running i.e. Play the game for like 20-25 minutes while running the Temperature Monitor (I use CoreTemp) and check out the temperatures and report back.

A simple Google Search reveals that many people are experiencing the Blue Screen with this game -
https://www.google.co.in/search?q=s...ft:en-IN:IE-Address&q=second+life+blue+screen

See if you can aim a table fan directly at the CPU and then try playing the game and see if it still crashes or not. If it still causes Blue Screen, I think it would be better if you could contact the developers of the game because frankly speaking, I won't be able to help you much if it is a problem with the game :(

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
immediately upon starting up prime95, the cpu went to 90 degrees celcius, and even after the fan kicked in, it continued to exceed 85 degrees i am going to not continue running it, unless you think its safe to let some of the cores hover over 85 degrees, also second life is a virtual world type game, its a terror for graphics cards because nothing can be optimized due to practically everything being user generated. also i have never witnessed it happening on any other game. i have always had second life up when i blue screened. although it isnt always in focus
Hi Theroadrun ^_^,

Gee. It seems like I confused with some other game my friends used to play :|

No, it is not safe to let the cores running at that temperature. Prime95 is a test for checking the errors and if temperatures are too high. Could you do one thing? Check the temperature while the game is running i.e. Play the game for like 20-25 minutes while running the Temperature Monitor (I use CoreTemp) and check out the temperatures and report back.

A simple Google Search reveals that many people are experiencing the Blue Screen with this game -
https://www.google.co.in/search?q=s...ft:en-IN:IE-Address&q=second+life+blue+screen

See if you can aim a table fan directly at the CPU and then try playing the game and see if it still crashes or not. If it still causes Blue Screen, I think it would be better if you could contact the developers of the game because frankly speaking, I won't be able to help you much if it is a problem with the game :(

Let me know how it goes ^_^

-Pranav

as i said somewhere up there. the heat results when playing second life, never exceed more than 72 degrees C, and i could swear i had looked up second life blue screen or something to that extent, and got no results. it may simply be a problem with Second life the game. if so i suppose those leads to this being resolved
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
Yes, a friend of mine (another analyst) has a customer who is complaining about SL too.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
well than i suppose that solves it. thank you all for your time and effort. i am glad we have had this discussion. it seems that second life is prone to causing blue screens. again, thank you very much. i have learned a bit more about my machine even if the blue screens were never caused by hardware. i have learned it seems i may want to get a new cooling system at somepoint. or just be careful if i play anything that could be a CPU hog
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY Phoenix 800-089
    CPU
    Intel i7-4770k
    Motherboard
    MS-7826 (Kaili)
    Memory
    12GB Ram
    Graphics Card(s)
    NVIDIA GeForce GTX 645
    Browser
    Pale moon
    Antivirus
    Avast
I highly recommend getting a cooler. Just watch out for the socket number not to buy the wrong one.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
well than i suppose that solves it. thank you all for your time and effort. i am glad we have had this discussion. it seems that second life is prone to causing blue screens. again, thank you very much. i have learned a bit more about my machine even if the blue screens were never caused by hardware. i have learned it seems i may want to get a new cooling system at somepoint. or just be careful if i play anything that could be a CPU hog

Yup. If budget allows you, try to get a decent one (not the cheapest in the marketplace).

Thanks for marking this as solved. In case of any new problem, please feel free to open a new thread ^_^

Regards,
Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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