Windows 8 and 8.1 Forums

Windows 8.1 Freezes Randomly. NO BSOD, no outlying Events

  1. #1

    Posts : 6
    Windows 8.1

    Windows 8.1 Freezes Randomly. NO BSOD, no outlying Events

    Hi everyone,

    I've been struggling with freezing issues on my computer for the better part of a year. I can't tell if it's a software or hardware related issue.

    Processor: Intel i5-2500k (3.30GHz running at 4.30GHz)
    RAM: 12GB 1600MHz
    WD 2TB Drive as primary.

    My Windows 8.1 desktop will freeze at random moments without a given notice. There doesn't seem to be any type of event that triggers it more than others and no way that I've noticed to predict when it could happen. I've gone as little as 10minutes running smoothly before it freezing to as long as 3 days before it decides to freeze. The freezes lock everything. All hardware stops responding. However, typically, I can still hear a bit of audio for a minute or so before that begins to hang as well, but if there was a media player, for example, the seek bar will stop moving.
    I have a Logitech G510 keyboard with backlighting. When the computer freezes, if I turn off the light of my keyboard, it won't turn back on, just furthering the idea that the hardware is locked.

    I've attached the logs as I've been asked to do.

    I can't tell if it's hardware as I've changed GFX cards from an older Nvidia GTX260 to an AMD R7 260X. That seemed to have helped with some issues but not all. I recently did a fresh OS install hoping it would help but the problem has returned. I'm wondering if it's a pattern based on some of the applications and drivers that I've installed or if it's really a hardware issue. Maybe a failing harddrive, ram or even my new GFX card.... I've also tried doing system maintenance, correcting the .NET files, doing a DISM repair, doing a SFC /scannow and a few other fixes that are slipping my mind at the moment, but did not work either.

    Anyway, I have no BSOD screen to go by and I've searched the Event Logs multiple times and found nothing of use. Please, if anyone can help me out here, It'd be greatly appreciated! Please let me know if more details are needed.

    Thank you!
    Attached Files
    Last edited by officialphrank; 17 Mar 2015 at 17:15. Reason: Newer Dumps

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Update drivers in red.
    P17.sys Mon Aug 3 13:11:59 2009 (4A76C5FF)  
    Creative SB Audigy LS 
    LGBusEnum.sys Tue  Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Keyboard 
    LGVirHid.sys  Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Gamepanel Virtual  HID Device Driver 
    HECIx64.sys  Wed Oct 20 01:33:43 2010 (4CBE2AD7) 
    Intel Management Engine  Interface 
    tap0901.sys Thu  Nov 24 19:50:27 2011 (4ECE91F3) 
    TAP-Win32 Adapter V9  or[br]OpenVPN driver or COMODO 
    GEARAspiWDM.sys Thu May 3 21:56:17  2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear Software.[br]Also comes  with iTunes 
    Tpkd.sys Thu Apr 11 23:04:30  2013 (5167255E) 
    Tpkd.sys  - this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    Rt630x64.sys Fri May 10 11:59:08 2013 (518CC4EC) 
    Realtek PCI/PCIe  Adapters 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver  
    DisplayLinkUsbIo_x64_7.6.56275.0.sys Fri Sep 27 15:11:12 2013 (524583F0)  
    DisplayLinkUsbIo_x64_7.6.56275.0.sys - this driver hasn't  been added to the DRT as of this run. Please search Google/Bing for the driver  if additional information is needed. 
    RzFilter.sys Thu Apr 3  17:39:47 2014 (533D80C3) 
    Kernel-mode user input redirection driver 
    RzDxgk.sys Thu Apr 3 17:39:50  2014 (533D80C6) 
    Razer overlay driver 
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    Razer Overlay Support Driver 
    atikmpag.sys Sat Jul 5 03:26:52  2014 (53B7545C) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    atikmdag.sys Sat Jul 5 03:39:13  2014 (53B75741) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    dlkmd.sys Wed Jul 9 16:05:18 2014  (53BD4C1E) 
    WDDM KMD Loader - DisplayLink Core Software 
    dlkmdldr.sys Wed Jul 9 16:05:40 2014  (53BD4C34) 
    WDDM KMD Loader - DisplayLink Core Software 
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    VBoxAswDrv.sys Wed Nov 5 12:58:43  2014 (545A10F3) 
    Avast VirtualBox Support Driver 
    aswMonFlt.sys Thu Nov 6  13:53:07 2014 (545B6F33) 
    avast! File System Minifilter Driver 
    aswRvrt.sys Thu Nov 6 13:53:22  2014 (545B6F42) 
    Avast! Revert driver[br](Likely a boot driver) 
    aswVmm.sys Thu Nov 6 13:53:31 2014  (545B6F4B) 
    avast! VM Monitor driver 
    aswRdr2.sys Thu Nov 6 13:54:02 2014  (545B6F6A) 
    avast! TDI Redirect Driver 
    aswHwid.sys Thu Nov 6 13:55:01  2014 (545B6FA5) 
    avast! HWID driver 
    aswSP.sys Thu Nov 6 14:09:55 2014  (545B7323) 
    avast! Self Protection Driver 
    aswStm.sys Thu Nov 6 14:11:00 2014  (545B7364) 
    avast! Antivirus Stream Filter driver 
    aswSnx.sys Fri Nov 21 12:17:12 2014  (546F1F38) 
    avast! Virtualization Driver 
    rzudd.sys Tue Dec 30 10:32:50 2014  (54A27142) 
    Razer Rzudd Engine Driver 
    Debug session time: Wed Feb  18 01:43:08.440 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021715-49937-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 1 days 0:13:51.077  
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for atikmdag.sys  
    Probably caused by : atikmdag.sys ( atikmdag+2783e ) 
    BugCheck A0000001,  {5, 0, 0, 0} 
    BugCheck Info: Unknown bugcheck code  (a0000001) 
    Bugcheck code a0000001 
    Arg1:  0000000000000005 
    Arg2: 0000000000000000 
    Arg3: 0000000000000000 
    Arg4:  0000000000000000 
    BUGCHECK_STR: 0xA0000001 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0xA0000001_atikmdag+2783e 
    MaxSpeed: 3300 
    CurrentSpeed: 3310  
    BiosVersion = F2 
    BiosReleaseDate = 05/02/2011 
    SystemManufacturer =  Gigabyte Technology Co., Ltd. 
    SystemProductName = Z68A-D3-B3  
    --- E O J --- 2015 Feb 25 22:33:09 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 25 22:33:09 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 25 22:33:09 PM  _88-dbug Copyright 2012 Sysnative Forums
    I would suggest you to uninstall the currently installed AMD Driver using the Display Driver Tool from this **LINK**. Once it has removed the drivers, reinstall the latest drivers from the AMD Website and see if the crashes persist or not.
      My System SpecsSystem Spec

  3. #3

    Posts : 6
    Windows 8.1

    Hi Everyone,

    Sorry for the late reply. I followed all of the links suggested and only a small handful of the drivers could be updated. I've since fixed my video drivers using the provided suggestions but still have issues with the freezing.
    I can't imagine a whole lot has changed on this new log but I figured it'd be worth adding. I tried updating, as I said, as many of the drivers as I could. Some either had no updates or would fail when updating.

    Any other ideas would be greatly appreciated!

    Attached Files
      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    No new dumps included. As for the drivers, I can't tell what you have updated without a new dump file.
    Creative: I suspect that this is some kind of audio driver. Check their site.
    Let Logitech be.
    Go to the Intel's site and find the driver.
    Check if you have TAP-Win32 Adapter V9 or OpenVPN or COMODO (if you have Comodo, let me know, ao I can provide you with the appropriate removal tool)
      My System SpecsSystem Spec

  5. #5

    Posts : 6
    Windows 8.1

    Hi Softwaremaniac. I'm on the latest for the Creative driver. Logitech has no updates. Intel's drivers were the only ones that couldn't load for me and I updated the OpenVPN driver successfully.
    Updated the OP so that the latest dump is included and it's also attached in my last post.
    Any other thoughts?
      My System SpecsSystem Spec

  6. #6

    Posts : 2,480
    Windows 10 Pro x64

    Please uninstall VPN software while we are troubleshooting.
      My System SpecsSystem Spec

  7. #7

    Posts : 6
    Windows 8.1

    Hi Softwaremaniac. I uninstalled the TAP + OpenVPN and all other VPN software from the computer. I installed the Intel driver that seemed to be the best fit. Nothing changed. I also went on Gigabyte's website and tried to download the latest chipset drivers for my motherboard:

    GIGABYTE - Motherboard - Socket 1155 - GA-Z68A-D3-B3 (rev. 1.0)

    However that download says that my computer "does not meet the minimum requirements for installing the software". Which is quite odd. Any thoughts?
      My System SpecsSystem Spec

  8. #8

    Posts : 2,480
    Windows 10 Pro x64

    Install 3DP Chip and post a pic here.
      My System SpecsSystem Spec

  9. #9

    Posts : 6
    Windows 8.1

    Click image for larger version

    Here's the picture. I'm in the process of updating all of the drivers listed by 3DP Chip.
      My System SpecsSystem Spec

  10. #10

    Posts : 2,480
    Windows 10 Pro x64

    Please do.
      My System SpecsSystem Spec

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