Jason W: If you are getting a BSOD there could be corruption in your windows install, or a service running in the background conflicting with our software.
Jason W: Did you run the installer for our application as administrator?
Me: Yes, I did. After uninstalling PIA, I didn't have any BSOD for almost a week. Then, tonight, I reinstalled and within minutes of opening PIA I had the same BSOD.
Jason W: Do you have any anti-virus, firewall, or security software installed on your computer? It is possible this could be interfering with the VPN connection.
Me: Yes, I'm using Kaspersky. The VPN connection itself seemed to work great with Kaspersky until the BSOD started happening. The diagonistics don't seem to indicate the security software is the problem. atikmdag.sys BSOD is an AMD display driver issue.
Jason W: Our application runs as the following executables found inside c:Program Files pia_manager
Can you ensure that none of these are being blocked or filtered by your security software? You may need to add them to your exclusion list in your anti virus software.
Me: I actually have PIA completely uninstalled at the moment, so I'm unable to check. I might test for another week to see if having PIA off my system prevents BSODs, then attempt to reinstall a final time. Any tips for that?
Jason W: Be sure run the installer as administrator.
Jason W: 1. Download a fresh copy of our software: https://www.privateinternetaccess.co..._installer_win
2. Right-click on the installation file, and choose Run as Administrator. 3. If the App installs successfully, go to Start and Locate Private Internet Access 4. Right-click on the Private Internet Access program file, and choose Open File Location. 5. Right-click on the Private Internet Access shortcut in the resulting folder, and choose Properties. 6. Go to the Compatibility tab at the top, and enable the option "Run this program as an administrator" at the bottom of the window. 7. Apply all changes, and say Ok out of any windows remaining open.
Jason W: There are two common compatibility issues with our software in Windows 8. The first is IPv6. IPv6 seems to cause connection issues with our VPN service, so we recommend disabling it. Instructions on disabling IPv6 can be found here: Disable IPv6 on Windows 8
The other common fix to issues with our software in Windows 8 is to set the client to run in Compatibility mode for Windows 7. To do this: Go into Program Files (not Program Files x86) and look for the pia_manager folder. Open it. Right click the pia_manager.exe and click troubleshoot. Choose the option, "This program worked in a previous version of Windows" When asked what version of Windows the program worked in, choose Windows 7 Test the program now, and close the troubleshooter. Reboot the computer, and test again.