Windows 8 and 8.1 Forums

BSOD After Stepping Away (With Browser Open)

  1. #1

    Posts : 2
    Windows 8.1

    BSOD After Stepping Away (With Browser Open)


    My Asus ET2411INTI experienced some BSODs earlier today (4, to be exact). All 4 incidents happened while the computer was either on PaleMoon, Slimjet or a Firefox window, and I stepped away for a few minutes. Every time I came back, I was greeted with my login screen. Twice, I saw the blue screen and did not catch the exact error before my computer rebooted itself. I have attached the DM Log zip file below and included some system specs as well. Thank you in advance.

    My specs include:

    Windows 8.1 Pro (latest updates)
    i3-3220@3.30GHz processor
    6.00GB RAM
    64-bit OS.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Erycina & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    A kernel component has corrupted a critical data structure. The corruption could potentially allow a malicious user to gain control of this machine.
    1: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`fe14fe88 fffff801`557e84e9 nt!KeBugCheckEx
    01 ffffd000`fe14fe90 fffff801`557e8810 nt!KiBugCheckDispatch+0x69
    02 ffffd000`fe14ffd0 fffff801`557e7a34 nt!KiFastFailDispatch+0xd0
    03 ffffd000`fe1501b0 fffff801`17f1530d nt!KiRaiseSecurityCheckFailure+0xf4
    04 ffffd000`fe150340 fffff801`17e09308 ndis!ndisNsiEnumerateAllInterfaceInformation+0x25c0d //Get the Network Interface Information
    05 ffffd000`fe150460 fffff801`18f44fc1 NETIO!NsiEnumerateObjectsAllParametersEx+0x20d
    06 ffffd000`fe150650 fffff801`18f44bea nsiproxy!NsippEnumerateObjectsAllParameters+0x201
    07 ffffd000`fe150840 fffff801`55a3938f nsiproxy!NsippDispatch+0x5a
    08 ffffd000`fe150880 fffff801`55a3892e nt!IopXxxControlFile+0xa4f
    09 ffffd000`fe150a20 fffff801`557e81b3 nt!NtDeviceIoControlFile+0x56  //Data is Passed to the Driver in form of File
    0a ffffd000`fe150a90 00000000`77402352 nt!KiSystemServiceCopyEnd+0x13 //Transition To Kernel Mode From User Mode
    0b 00000000`03adf128 00000000`00000000 0x77402352
    So, the Networking Driver of Windows (NDIS.sys) tried to get the information regarding all the network interfaces and the system raised a Security Check Failure. This is generally caused by conflicting Antivirus or outdated software which interact with the networking interfaces.

    Let's check the 3rd party drivers installed on your system -
    **************************Mon Feb 23 11:24:35.891 2015 (UTC + 5:30)**************************
    npf.sys                     Fri Jun 25 22:20:58 2010 (4C24DE72)
    HECIx64.sys                 Wed Oct 20 05:03:43 2010 (4CBE2AD7)
    jmcr.sys                    Wed Jun  6 16:35:09 2012 (4FCF3965)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    igdkmd64.sys                Wed Aug  1 03:35:35 2012 (501856AF)
    asmtxhci.sys                Mon Aug 20 17:58:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 17:58:29 2012 (50322D6D)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    360Box64.sys                Fri Nov 29 12:21:33 2013 (52983975)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    360AntiHacker64.sys         Mon Apr 21 09:18:04 2014 (535494F4)
    360AvFlt.sys                Wed Apr 23 09:24:35 2014 (5357397B)
    360Camera64.sys             Mon Apr 28 17:09:27 2014 (535E3DEF)
    360FsFlt.sys                Wed May  7 15:04:14 2014 (5369FE16)
    ctxusbm.sys                 Mon Oct 13 15:49:50 2014 (543BA746)
    cmderd.sys                  Fri Jan 30 17:16:12 2015 (54CB6F04)
    inspect.sys                 Fri Jan 30 17:17:28 2015 (54CB6F50)
    cmdhlp.sys                  Fri Jan 30 17:17:29 2015 (54CB6F51)
    cmdguard.sys                Fri Jan 30 17:17:55 2015 (54CB6F6B)

    It seems you have multiple Antivirus Suites installed on the system i.e. Comodo & 360. I would suggest you to completely remove both of them. Use this **TOOL** to remove Comodo.
    Uninstall the 360 Antivirus from the Add/Remove Panel of Control Panel. Once both of them are removed, see if your system still crashes or not. Kindly update the drivers highlighted in RED as well.

    Let me know how it goes ^_^

      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    Actually, I have 360 Internet Security and Comodo Firewall (not security) installed. However, your suggestion on updating those drivers helped resolve my BSOD issue. Thanks!
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Quote Originally Posted by Erycina View Post
    Actually, I have 360 Internet Security and Comodo Firewall (not security) installed. However, your suggestion on updating those drivers helped resolve my BSOD issue. Thanks!
    Hi Erycina ^_^,

    Glad to hear that the problem has been resolved ^_^. In case of any further problems, kindly do not hesitate to post back

      My System SpecsSystem Spec

  5. #5

    Posts : 1
    Win 8.1
      My System SpecsSystem Spec

  6. #6

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Quote Originally Posted by vers View Post
    Oh wao. Thanks a lot vers for the information!

    Let's hope they fix it in May

      My System SpecsSystem Spec

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