Windows 8 and 8.1 Forums

Computer randomly restarts

  1. #1

    Posts : 2
    Windows 8.1

    Computer randomly restarts

    Hello, I'm new on the forums have been reading by time to time and I like the site, but now I have a problem and I'm here asking for help I'm trying to fix my brother's alienware that is rebooting at random times, when it reboots it takes a while to start again, sometimes we need to force the shutdown since no screen appeears on screen.

    I though it was Windows so made a clean installation but the problems appeared again today (This weekend was fine), I took out a memory ram and opened the case and it has been working fine for now. I'm adding the log to the post. And thank you for your help and sorry if my english isn't good.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Remove MSI software and update Intel software. Check for GPU updates and try this:
    In case you are having Timeout Detection & Recovery problems in Windows or you are getting constant popups like the Display Driver has stopped responding and has successfully recovered. If the operating system detects that six or more GPU hangs and subsequent recoveries occur within 1 minute, the operating system bug-checks (Blue Screens) the computer on the next GPU hang.
    The first course of action in this case would be using the Display Driver Uninstaller from the below link :-
    Once you have downloaded it, run it, uninstall the current driver set. Reboot.
    After this, install the Display drivers (AMD/NVIDIA) from either the Driver Media which you got with your Graphics Card (Mostly Desktops) or from the Manufacturer’s Support Website(For Laptops. Here is OEM is the manufacturer of your Laptop). In case of laptops, it is suggested to install the drivers only from the Manufacturer as they tweak the drivers to work with the switching between the external Graphics Card and the Internal Graphics processor embedded onto the motherboard.
    That should fix your problem.
    In case the problem is still there then there is a registry tweak available. It is purely a WORKAROUND and not a proper solution to the problem. Basically, it will simply delay the Timeout. You can download the Registry Fix ( TDR Fix ) below –

    Note :- Kindly note that modifying registry is a risky process and even a small change can make the PC unbootable. So, think twice before making any change to the Registry. (Thanks dc3)
    The file has been scanned with VirusTotal .

    NTIOLib_X64.sys Mon Jan 18 03:31:59 2010  (4B53C81F) 
    MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live  Update 5 & MSI Super Charger[br] [br] Recently (Nov 2014) there have been  numerous instances of this driver in memory dumps. Analysis reveals that they  are scattered throughout the filesystem by the installed MSI command utilities.  For now I suggest uninstalling them all. 
    HECIx64.sys  Wed Oct 20 01:33:43 2010 (4CBE2AD7) 
    Intel Management Engine  Interface 
    athwnx.sys Mon Apr 1 07:32:05 2013  (51591BD5) 
    Driver for Qualcomm Atheros Extensible Wireless LAN  (CB42/CB43/MB42/MB43) Network Adapter device driver 
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    agp440.sys Thu Aug 22 13:39:35  2013 (5215F877) 
    Intel AGP Bus Filter 
    nv_agp.sys Thu Aug 22 13:39:38 2013  (5215F87A) 
    NVIDIA nForce AGP Bus Filter 
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    NNSNAHSL.sys Thu Jan 16  18:27:55 2014 (52D8169B) 
    Panda Security Network Activity Hook Server LWF 
    iwdbus.sys Thu Mar 13 22:59:14  2014 (53222A32) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    PSKMAD.sys Tue Mar 25 13:55:02 2014  (53317CA6) 
    Panda Kernel Memory Access Driver (x64) 
    NNSPrv.sys Wed Jun 4 16:27:34 2014  (538F2CD6) 
    Panda Network Provider 
    NNSAlpc.sys Wed Jun 4 16:31:10 2014  (538F2DAE) 
    Panda Security Application Layer Protocol Colorizer 
    NNSTlsc.sys Wed Jun 4 16:33:39  2014 (538F2E43) 
    Panda Security Transport Layer Session Colorizer 
    NNSStrm.sys Wed Jun 4 16:37:37  2014 (538F2F31) 
    Panda Streamer Streamer 
    NNSPicc.sys Wed Jun 4 17:26:42  2014 (538F3AB2) 
    Panda Security Process Info Colorizer Client 
    NNSProt.sys Wed Jun 4 17:30:03  2014 (538F3B7B) 
    Panda Security Network Protector 
    NNSIds.sys Wed Jun 4 17:37:05 2014  (538F3D21) 
    Panda Security Intrusion Detection System 
    NNSPop3.sys Wed Jun 4 17:43:40 2014  (538F3EAC) 
    Panda Security Pop3 Parser 
    NNSSmtp.sys Wed Jun 4 17:52:12  2014 (538F40AC) 
    Panda Security SMTP Parser 
    NNSPihsw.sys Wed Jun 4 17:54:24  2014 (538F4130) 
    Panda Security Process Info Hook Server WFP 
    NNSHttps.sys Wed Jun 4 17:57:09  2014 (538F41D5) 
    Panda Security Https Parser 
    NNSHttp.sys Wed Jun 18 12:13:53  2014 (53A16661) 
    Panda Security Http Parser 
    nvhda64v.sys Mon Jul 21 16:17:53  2014 (53CD2111) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    psinknc.sys Thu Jul 24 20:07:41  2014 (53D14B6D) 
    Panda Cloud Antivirus - SINKNC Kernel Controller for Vista32 
    PSINProc.sys Thu Jul 24 20:11:18  2014 (53D14C46) 
    Panda Cloud Antivirus - PSINProc Filter Driver 
    PSINProt.sys Thu Jul 24 20:12:11  2014 (53D14C7B) 
    Panda Cloud Antivirus - PSINProt for XP32 
    igdkmd64.sys Fri Sep 26 15:42:04  2014 (54256D2C) 
    Intel Graphics driver 
    PSINAflt.sys Mon Oct 13 21:41:52  2014 (543C2B00) 
    Panda Cloud Antivirus - PSINAflt Filter Driver 
    PSINFile.sys Mon Oct 13 21:44:42  2014 (543C2BAA) 
    Panda Cloud Antivirus - PSINFile Filter Driver for XP32 
    PSINReg.sys Mon Oct 13 21:47:12  2014 (543C2C40) 
    Panda Cloud Antivirus Filter Driver 
    nvlddmkm.sys Wed Nov 12 21:51:31  2014 (5463C853) 
    nVidia Video drivers 
    Debug session time: Mon  Feb 16 17:50:19.503 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021615-31312-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 1 days  16:33:25.166 
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  nvlddmkm.sys 
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1584ac )  
    BugCheck 116, {ffffe001e54f74d0, fffff8003eba24ac, ffffffffc00000b5, a}  
    BugCheck Info: VIDEO_TDR_FAILURE (116)  
    Bugcheck code 00000116 
    Arg1: ffffe001e54f74d0, Optional  pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). 
    Arg2:  fffff8003eba24ac, The pointer into responsible device driver module (e.g. owner  tag). 
    Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last  failed operation. 
    Arg4: 000000000000000a, Optional internal context  dependent data. 
    BUGCHECK_STR: 0x116 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys 
    MaxSpeed: 3400 
    CurrentSpeed: 3392  
    BiosVersion = A12 
    BiosReleaseDate = 01/18/2013 
    SystemManufacturer =  Alienware 
    SystemProductName = Alienware X51  
    --- E O J --- 2015 Feb 20 16:30:45 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 20 16:30:45 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 20 16:30:45 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    Thank you, it seems that it was the drivers I did (again) a clean windows installation, but this time I installed the drivers from the graphics drivers from my OEM and everything has been working fine. Thank you for your help.
      My System SpecsSystem Spec

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