Random BSOD (waking PC, watch movie, play games...)

johgru

New Member
Messages
11
I'm getting random BSODs pretty often. I would love to get it fixed!

What I have tested:
- Reinstall GPU drivers
- Memtest (9 passes, no issues found)

View attachment 57079

New (with older GPU driver 14.11.2)
View attachment 57460
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690K
    Motherboard
    Gigabyte H97M-D3H
    Memory
    Crucial 2x4GB DDR3-1600
    Graphics Card(s)
    XFX R9 280 3GB
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial MX100 256GB
    Western Digital Blue 1TB
    PSU
    XFX 550W Core Edition
    Case
    Fractal Design R2 Mini
    Browser
    Chrome
I have updated my GPU to driver version: 14.501.1003.1001
But today I got a new BSOD when I was using Google Chrome.

[FONT=Segoe UI, Arial]On Tue 2015-01-27 21:08:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012715-6562-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0x29D45)
Bugcheck code: 0x7F (0x8, 0xFFFFF80004915E70, 0x4913B68, 0xFFFFF80148487D45)
Error: [FONT=Segoe UI, Arial]UNEXPECTED_KERNEL_MODE_TRAP[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. UNEXPECTED_KERNEL_MODE_TRAP[/FONT]
[/FONT]
[FONT=Segoe UI, Arial]On Tue 2015-01-27 21:08:08 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0x29D45)
Bugcheck code: 0x7F (0x8, 0xFFFFF80004915E70, 0x4913B68, 0xFFFFF80148487D45)
Error: [FONT=Segoe UI, Arial]UNEXPECTED_KERNEL_MODE_TRAP[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. UNEXPECTED_KERNEL_MODE_TRAP[/FONT]
[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690K
    Motherboard
    Gigabyte H97M-D3H
    Memory
    Crucial 2x4GB DDR3-1600
    Graphics Card(s)
    XFX R9 280 3GB
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial MX100 256GB
    Western Digital Blue 1TB
    PSU
    XFX 550W Core Edition
    Case
    Fractal Design R2 Mini
    Browser
    Chrome
I'm sorry for the delay in responding to your post.
Did updating the GPU drivers fix the problem?
If not, do you still need help with this problem?

If the GPU drivers didn't fix the problem, then I'd suggest running hardware diagnostics (start with the video tests in this free list: Hardware Diagnostics )
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I'm sorry for the delay in responding to your post.
Did updating the GPU drivers fix the problem?
If not, do you still need help with this problem?

If the GPU drivers didn't fix the problem, then I'd suggest running hardware diagnostics (start with the video tests in this free list: Hardware Diagnostics )

It did not fix the issue, so more help is appreciated.

I have already tried some of those tests, and everything seems fine.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690K
    Motherboard
    Gigabyte H97M-D3H
    Memory
    Crucial 2x4GB DDR3-1600
    Graphics Card(s)
    XFX R9 280 3GB
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial MX100 256GB
    Western Digital Blue 1TB
    PSU
    XFX 550W Core Edition
    Case
    Fractal Design R2 Mini
    Browser
    Chrome
BSoD error

I had the same BSoD(SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) and another one few days ago(DRIVER_POWER_STATE_FAILURE) any help to resolve this would be appreciated..The first one appeared while waking up my pc.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3542
    CPU
    Intel core i7 4510U
    Motherboard
    Dell inc. 0WW73H A05
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce 840m
    Browser
    Chrome and Firefox
    Antivirus
    Avast
patiap1010 - please start your own topic (and upload the reports there) so that your problem can get the individual attention that it deserves.

johgru - please let us know which of the diagnostics tests that you ran, and which that you haven't run.

You have an ASUS USB-N53 802.11a/b/g/n Network Adapter:
I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Most of the errors point to your AMD video drivers.
Updating the drivers will help to rule them out as a cause.
Removing known problem software/drivers (such as AMD OverDrive) will also help to rule them out.
Then that leaves the hardware.

Video drivers work a bit differently from other drivers (they are more involved in everything that the computer does). As such, they can be affected by different things, such as older drivers. In your case, you have an OpenHardwareMonitor driver that dates from 2008. It's probably not compatible w/Win8.1, so I'd suggest uninstalling this program immediately.

You also have a GPU-Z driver that dates from 2010. Due to the many changes in video cards and their drivers in Win8 and then again in 8.1, I'd strongly suggest uninstalling the program associated with it also.

You can run hardware stress tests, but they don't test every single component of the cards.
So, in the end you may have to try another video card in order to see if that fixes the problems.
If you need to purchase a video card for this test, be sure to purchase one from a shop that will accept returns (n case it's not needed).

Don't forget to turn Driver Verifier off. To do this, open up veirifer.exe and select "Delete existing settings", then click on "Finish" and reboot in order for the changes to take effect.

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Jan 26 16:33:51.194 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012615-5718-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 2:34:56.890[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+39495 )[/B]
BugCheck [B]1000007E, {ffffffffc00000a1, fffff80356edb888, ffffd000215dbd70, ffffd000215dbe10}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc00000a1, The exception code that was not handled
Arg2: fffff80356edb888, The address that the exception occurred at
Arg3: ffffd000215dbd70, Exception Record Address
Arg4: ffffd000215dbe10, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_VRF_atikmdag+39495[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 26 13:58:33.868 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012615-7343-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 4:19:36.570[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+39495 )[/B]
BugCheck [B]1000007E, {ffffffffc00000a1, fffff802914f9888, ffffd00020a23dc0, ffffd00020a23e60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc00000a1, The exception code that was not handled
Arg2: fffff802914f9888, The address that the exception occurred at
Arg3: ffffd00020a23dc0, Exception Record Address
Arg4: ffffd00020a23e60, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_VRF_atikmdag+39495[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 26 09:37:54.240 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012615-40125-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 0:57:05.924[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+cd3eb )[/B]
BugCheck [B]D5, {ffffcf8048b4afe0, 0, fffff8003e3953eb, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5)[/URL]
Arguments: 
Arg1: ffffcf8048b4afe0, memory referenced
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
Arg3: fffff8003e3953eb, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD5
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]0xD5_VRF_atikmdag+cd3eb[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 25 15:28:25.193 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012515-10265-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]2 days 9:26:25.652[/B]
Probably caused by :[B]memory_corruption ( nt!MiConvertPrivateToProto+6ba )[/B]
BugCheck [B]3B, {c0000005, fffff800a6dabcf2, ffffd0003228ca70, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800a6dabcf2, Address of the instruction which caused the bugcheck
Arg3: ffffd0003228ca70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!MiConvertPrivateToProto[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 11 10:21:25.944 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011115-29125-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 19:30:55.602[/B]
*** WARNING: Unable to verify timestamp for AtihdWB6.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdWB6.sys
Probably caused by :[B]ks.sys ( ks!KspPinPropertyHandler+158 )[/B]
BugCheck [B]3B, {c0000005, fffff801cfe727dc, ffffd000348f09f0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801cfe727dc, Address of the instruction which caused the bugcheck
Arg3: ffffd000348f09f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x3B_ks!KspPinPropertyHandler[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan  9 06:05:04.832 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010915-6687-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]2 days 14:52:54.625[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+136523 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff802f5f2ceb3, ffffd00137bd49c8, ffffd00137bd41d0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802f5f2ceb3, The address that the exception occurred at
Arg3: ffffd00137bd49c8, Exception Record Address
Arg4: ffffd00137bd41d0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_atikmdag+136523[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan  6 15:11:50.766 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010615-6531-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]1 days 4:44:14.422[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+6829a )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8010bac529a, ffffd00034aa5398, ffffd00034aa4ba0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8010bac529a, The address that the exception occurred at
Arg3: ffffd00034aa5398, Exception Record Address
Arg4: ffffd00034aa4ba0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_atikmdag+6829a[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Jan 26 16:33:51.194 2015 (UTC - 5:00)**************************
[COLOR=RED][B]OpenHardwareMonitor.sys     Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
RtNdPt630.sys               Thu Sep 26 05:59:17 2013 (52440575)
dump_iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
TeeDriverx64.sys            Wed May 14 16:22:24 2014 (5373D080)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
netr28ux.sys                Fri Jul  4 06:35:18 2014 (53B68366)
Rt630x64.sys                Tue Aug 26 02:24:06 2014 (53FC2806)
IntcDAud.sys                Tue Sep  9 08:36:30 2014 (540EF44E)
igdkmd64.sys                Mon Sep 29 13:51:21 2014 (54299C19)
IntelHaxm.sys               Tue Nov 18 02:02:14 2014 (546AEEF6)
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 25 15:28:25.193 2015 (UTC - 5:00)**************************
[COLOR=RED][B]GPUZ.sys                    Wed Oct  6 12:14:37 2010 (4CACA06D)[/B][/COLOR]
cpuz138_x64.sys             Thu Nov 27 06:16:46 2014 (5477081E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 11 10:21:25.944 2015 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Oct 28 06:32:13 2014 (544F70AD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan  9 06:05:04.832 2015 (UTC - 5:00)**************************
xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=OpenHardwareMonitor.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtNdPt630.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=GPUZ.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
johgru - please let us know which of the diagnostics tests that you ran, and which that you haven't run.

...


Hi, thanks!
I removed OpenHardwareMonitor and GPU-Z, and I use the latest drivers for my Wi-Fi USB adapter.
I tried to use the older driver for my GPU, version 14.11.2 (intstead of 14.12), but today I got a bluescreen.
Please, take a look at the new .zip I attached :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690K
    Motherboard
    Gigabyte H97M-D3H
    Memory
    Crucial 2x4GB DDR3-1600
    Graphics Card(s)
    XFX R9 280 3GB
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial MX100 256GB
    Western Digital Blue 1TB
    PSU
    XFX 550W Core Edition
    Case
    Fractal Design R2 Mini
    Browser
    Chrome
I just noticed that this appears to be a desktop system - and you have 2 different video cards running.
I don't notice any software that controls the different video cards - so it may be that one is interfering with the other.
Please disable the Intel graphics card in the UEFI and see if that helps to stabilize the system.

If that doesn't fix it - then move on to this:
Why are you using Hardware Monitor? Are you overclocking anything?
If not, then I'd have to suspect the video card and would suggest that you try another one to see if that stops the problems.
As I stated before, if you don't have another card - get one from a shop that will refund your money if the card isn't needed.
Good luck!

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Feb  3 12:57:16.815 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020315-6359-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]2 days 5:13:48.474[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+1f280 )[/B]
BugCheck [B]3B, {c0000005, fffff800d22e4280, ffffd0003a632530, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800d22e4280, Address of the instruction which caused the bugcheck
Arg3: ffffd0003a632530, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  CCC.exe
FAILURE_BUCKET_ID: [B]0x3B_atikmdag+1f280[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  F5
  BIOS Release Date             10/22/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H97M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Feb  3 12:57:16.815 2015 (UTC - 5:00)**************************
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
RtNdPt630.sys               Thu Sep 26 05:59:17 2013 (52440575)
dump_iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
TeeDriverx64.sys            Wed May 14 16:22:24 2014 (5373D080)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
netr28ux.sys                Fri Jul  4 06:35:18 2014 (53B68366)
Rt630x64.sys                Tue Aug 26 02:24:06 2014 (53FC2806)
IntcDAud.sys                Tue Sep  9 08:36:30 2014 (540EF44E)
igdkmd64.sys                Mon Sep 29 13:51:21 2014 (54299C19)
atikmpag.sys                Mon Nov 17 12:54:12 2014 (546A3644)
atikmdag.sys                Mon Nov 17 14:01:21 2014 (546A4601)
IntelHaxm.sys               Tue Nov 18 02:02:14 2014 (546AEEF6)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtNdPt630.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I just noticed that this appears to be a desktop system - and you have 2 different video cards running.
I don't notice any software that controls the different video cards - so it may be that one is interfering with the other.
Please disable the Intel graphics card in the UEFI and see if that helps to stabilize the system.

If that doesn't fix it - then move on to this:
Why are you using Hardware Monitor? Are you overclocking anything?
If not, then I'd have to suspect the video card and would suggest that you try another one to see if that stops the problems.
As I stated before, if you don't have another card - get one from a shop that will refund your money if the card isn't needed.
Good luck!

Once again, thanks!

I have disabled Intel HD Graphics.

I'm not overclocking, I was using Hardware Monitor to see the temps on my computer, but that is pretty unnecessary.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690K
    Motherboard
    Gigabyte H97M-D3H
    Memory
    Crucial 2x4GB DDR3-1600
    Graphics Card(s)
    XFX R9 280 3GB
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial MX100 256GB
    Western Digital Blue 1TB
    PSU
    XFX 550W Core Edition
    Case
    Fractal Design R2 Mini
    Browser
    Chrome
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