Solved BSOD when putting Dell XPS 15 9530 to sleep

ludovit · Jan 26, 2015

I am running Windows 8.1 with all updates (including graphics etc.). When trying to put my Dell XPS 15 9530 to sleep (most of the time) I get BSOD. I am attaching mini dump file. Please be so kind and let me know your analysis so I can take care of this annoying problem. Thank you very much.
Ludovit

ludovit · Jan 26, 2015

Here is the proper zip file.

usasma · Feb 1, 2015

I apologize for not responding sooner.
Do you still need help with this?

Lot's of BSOD's due to wifi - but no memory dumps were uploaded.
Please:

Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

Also, please provide this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID

ludovit · Feb 1, 2015

Hi usasma,
As per your email I am attaching dump and evtx files. I still have problems getting BSOD when I try to put laptop to sleep. Thanks a lot in advance for your help.
Ludovit

usasma · Feb 3, 2015

A couple of things from the Admin log:
- uninstall iTunes - to include the Bonjour stuff. Then check the Admin log to be sure the Bonjour errors have stopped, then feel free to download/install the latest, Win8.1 compatible version of iTunes.
- update Bluetooth drivers to the latest, Win8.1 compatible version - some Win8 versions don't work well on 8.1
- download the latest, Win8.1 compatible version of the Intel Proset Wireless drivers. Then uninstall the current version from your system and install the freshly downloaded version.
- uninstall the True Color program as it's spitting a lot of errors also. If needed, download the latest, Win8.1 compatible version and install it after the system has been stabilized.

Please uninstall MalwareBytes. It may be conflicting with your Norton. Should you want to reinstall it, make sure you DO NOT install the trial version of the PRO version of MalwareBytes (that's the version that loads it into memory at startup - which may cause conflicts with the Norton).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver
http://www.carrona.org/drivers/driver.php?id=npf.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sun Feb  1 08:19:20.869 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020115-7812-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 8:07:18.675[/B]
*** WARNING: Unable to verify timestamp for vmnetadapter.sys
*** ERROR: Module load completed but symbols could not be loaded for vmnetadapter.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, ffffe000ca666b70, ffffd0018db2c960, ffffe000d4108500}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000ca666b70, Physical Device Object of the stack
Arg3: ffffd0018db2c960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000d4108500, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
CPUID:        "Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  A07
  BIOS Release Date             10/15/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 15 9530
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sun Feb  1 08:19:20.869 2015 (UTC - 5:00)**************************
[COLOR=RED][B]npf.sys                      Fri Jun 25 12:50:58 2010 (4C24DE72)[/B][/COLOR]
PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
Sahdad64.sys                 Fri Jun  1 20:57:08 2012 (4FC964E4)
Saibad64.sys                 Fri Jun  1 20:57:13 2012 (4FC964E9)
SaibVdAd64.sys               Fri Jun  1 20:57:18 2012 (4FC964EE)
stdcfltn.sys                 Fri Jul 13 19:30:14 2012 (5000AF86)
DellRbtn.sys                 Fri Aug  3 17:32:54 2012 (501C4386)
ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
speedfan.sys                 Sat Dec 29 15:59:35 2012 (50DF59B7)
psi_mf_amd64.sys             Thu Feb  7 04:28:21 2013 (511373B5)
vmci.sys                     Fri May 17 21:19:18 2013 (5196D716)
RtsPer.sys                   Tue Jul 23 02:53:49 2013 (51EE287D)
DptfDevGen.sys               Fri Aug  2 12:22:55 2013 (51FBDCDF)
DptfDevDram.sys              Fri Aug  2 12:22:58 2013 (51FBDCE2)
DptfDevPch.sys               Fri Aug  2 12:22:58 2013 (51FBDCE2)
DptfDevProc.sys              Fri Aug  2 12:23:00 2013 (51FBDCE4)
DptfManager.sys              Fri Aug  2 12:23:03 2013 (51FBDCE7)
ST_Accel.sys                 Tue Aug  6 13:08:21 2013 (52012D85)
TeeDriverx64.sys             Mon Aug 19 13:23:31 2013 (52125493)
[DEL]intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]vstor2-mntapi20-shared.sys   Wed Aug 28 06:25:49 2013 (521DD02D)

[B].....This is where Win8.1 was released.....[/B]

000.fcl                      Fri Oct 18 03:16:31 2013 (5260E04F)
SynTP.sys                    Fri Mar 28 15:27:00 2014 (5335CD04)
Smb_driver_Intel.sys         Fri Mar 28 15:32:13 2014 (5335CE3D)
iaStorA.sys                  Fri May  2 19:06:56 2014 (53642510)
[DEL]dump_iaStorA.sys             Fri May  2 19:06:56 2014 (53642510)
[/DEL]SYMEVENT64x86.SYS            Wed May  7 22:18:49 2014 (536AE989)
btmaux.sys                   Tue May 13 00:45:28 2014 (5371A368)
btmhsf.sys                   Tue Jun 17 02:25:17 2014 (539FDF4D)
mwac.sys                     Tue Jun 17 22:07:00 2014 (53A0F444)
vsock.sys                    Sun Jun 29 20:37:03 2014 (53B0B12F)
cnnctfy3.sys                 Fri Jul 11 07:44:30 2014 (53BFCE1E)
VMNET.SYS                    Sun Jul 27 09:30:27 2014 (53D4FEF3)
vmnetadapter.sys             Sun Jul 27 09:30:30 2014 (53D4FEF6)
vmnetbridge.sys              Sun Jul 27 09:30:32 2014 (53D4FEF8)
tib.sys                      Tue Aug  5 05:21:30 2014 (53E0A21A)
SYMDS64.SYS                  Fri Aug  8 02:17:10 2014 (53E46B66)
SYMEFA64.SYS                 Mon Aug 11 13:19:13 2014 (53E8FB11)
SYMNETS.SYS                  Tue Aug 12 18:15:11 2014 (53EA91EF)
Ironx64.SYS                  Thu Aug 14 22:38:59 2014 (53ED72C3)
ccSetx64.sys                 Mon Aug 18 15:33:11 2014 (53F254F7)
SRTSPX64.SYS                 Tue Aug 26 02:36:42 2014 (53FC2AFA)
RTKVHD64.sys                 Tue Sep  2 01:42:45 2014 (540558D5)
mbam.sys                     Wed Sep  3 13:50:25 2014 (540754E1)
file_tracker.sys             Thu Sep  4 08:49:39 2014 (54085FE3)
MBAMSwissArmy.sys            Fri Sep 19 18:14:07 2014 (541CAAAF)
ibtusb.sys                   Thu Oct  2 18:44:17 2014 (542DD541)
iwdbus.sys                   Fri Oct  3 20:31:12 2014 (542F3FD0)
BthA2DP.sys                  Wed Oct  8 03:33:33 2014 (5434E8CD)
tib_mounter.sys              Thu Oct  9 23:58:11 2014 (54375953)
fltsrv.sys                   Tue Nov 11 07:01:53 2014 (5461FAB1)
snapman.sys                  Wed Nov 12 05:54:05 2014 (54633C4D)
DUMETR64.SYS                 Thu Nov 13 16:59:51 2014 (546529D7)
EX64.SYS                     Sat Nov 15 04:14:03 2014 (5467195B)
ENG64.SYS                    Sat Nov 15 04:15:33 2014 (546719B5)
hcmon.sys                    Tue Nov 18 11:04:00 2014 (546B6DF0)
nvvad64v.sys                 Thu Nov 20 10:33:54 2014 (546E09E2)
vmnetuserif.sys              Thu Nov 20 19:59:48 2014 (546E8E84)
vmx86.sys                    Thu Nov 20 21:35:28 2014 (546EA4F0)
eeCtrl64.sys                 Tue Nov 25 15:15:44 2014 (5474E370)
EraserUtilDrv11411.sys       Tue Nov 25 15:15:44 2014 (5474E370)
SRTSP64.SYS                  Wed Nov 26 20:27:56 2014 (54767E1C)
idmwfp.sys                   Fri Nov 28 10:36:54 2014 (54789696)
NETwbw02.sys                 Mon Dec  8 04:41:54 2014 (54857262)
eudskacs.sys                 Sun Dec 14 11:46:29 2014 (548DBEE5)
eubakup.sys                  Sun Dec 14 11:46:37 2014 (548DBEED)
EUBKMON.sys                  Sun Dec 14 11:46:59 2014 (548DBF03)
EuFdDisk.sys                 Sun Dec 14 11:47:07 2014 (548DBF0B)
IDSvia64.sys                 Thu Dec 18 17:58:53 2014 (54935C2D)
BHDrvx64.sys                 Wed Dec 31 21:16:45 2014 (54A4AE0D)
igdkmd64.sys                 Mon Jan  5 15:29:12 2015 (54AAF418)
nvlddmkm.sys                 Fri Jan  9 17:22:06 2015 (54B0548E)
NvStreamKms.sys              Mon Jan 12 12:56:42 2015 (54B40ADA)
[/FONT]

ludovit · Feb 4, 2015

Hi usasma,
I did everything you suggested and, at the moment everything seems to be stable and I do not have any problems when putting the laptop to sleep/wake up. I cross my fingers and hope it will last.
Thank you very much for all your help.
Ludovit

ludovit · Feb 8, 2015

Thanks usasma! 3 days and no BSOD! Thank you again for all your help.
Ludovit

usasma · Feb 10, 2015

Glad to hear it. Thanks for letting us know!

Solved BSOD when putting Dell XPS 15 9530 to sleep

ludovit

New Member

My Computer

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ludovit

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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ludovit

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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ludovit

New Member

My Computer

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ludovit

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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