Windows 8 and 8.1 Forums

BSOD on startup, after installing wireless router

  1. #1

    Posts : 2
    windows 8.1

    BSOD on startup, after installing wireless router

    It seems that our pc has run into an error with the .dmp files after I installed a wireless router earlier this week.

    I've attached the requested files.

    This does not keep my system from running. However, every time we boot the system, it reboots immediately once we have logged in.

    Thanks for your help!

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi hrt4desh & Welcome to the forums ^_^,

    I am extremely sorry for the late response. There are not enough analysts. Do you still need help with your problem? If you still need help with this, kindly reply back to this topic and I would reply within 48 hours and will be notified by email.

      My System SpecsSystem Spec

  3. #3

    Posts : 2
    windows 8.1

    Actually, I thought it was resolved but then found out last night that it wasn't. We're still having the issue.

    Please advise.

      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi hrt4desh ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Attempt to reset the display driver and recover from timeout failed.
    2: kd> !error ffffffff`c0000001
    Error code: (NTSTATUS) 0xc0000001 (3221225473) - {Operation Failed}  The requested operation was unsuccessful.
    So, according to the dump files, the system crashed because it was unable to complete the requested operation. The requested operation was not serviced or apparently the Graphics Processing Unit hanged and ultimately the crash. Windows already tried to reset the display adapter but this had happened 5 times already in a short period of time and Windows decided that it won't tolerate any further and decides to crash.

    Below is a list of 3rd party drivers present on your system -
    **************************Fri Jan 23 08:54:52.855 2015 (UTC + 5:30)**************************
    wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)
    MxEFUF64.sys                Thu Oct 20 21:54:05 2011 (4EA04B25)
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    LPCFilter.sys               Wed Jul 11 06:08:20 2012 (4FFCCAFC)
    athwbx.sys                  Fri Aug 16 08:43:28 2013 (520D98D8)
    LcUvcUpper.sys              Wed Sep 18 00:22:50 2013 (5238A502)
    pikbd.sys                   Sat Nov 30 18:02:29 2013 (5299DADD)
    pimou.sys                   Sat Nov 30 18:12:18 2013 (5299DD2A)
    RTKVHD64.sys                Tue Jan  7 20:23:41 2014 (52CC14F5)
    atikmpag.sys                Fri Jan 24 20:25:31 2014 (52E27EE3)
    atikmdag.sys                Fri Jan 24 21:21:02 2014 (52E28BE6)
    amd_sata.sys                Fri Mar 21 08:31:59 2014 (532BABA7)
    amd_xata.sys                Fri Mar 21 08:32:02 2014 (532BABAA)
    avgrkx64.sys                Thu Jun 19 00:33:17 2014 (53A1E275)
    avgdiska.sys                Thu Jun 19 00:33:29 2014 (53A1E281)
    RtsUStor.sys                Tue Jun 24 11:16:22 2014 (53A910AE)
    Rt630x64.sys                Wed Jul 16 08:26:14 2014 (53C5E9CE)
    avgloga.sys                 Fri Jul 18 19:23:20 2014 (53C926D0)
    avgldx64.sys                Fri Aug 29 01:17:21 2014 (53FF8749)
    avgwfpa.sys                 Thu Sep 25 00:33:37 2014 (54231589)
    avgmfx64.sys                Mon Oct  6 01:11:36 2014 (54319EF0)
    avgidsha.sys                Wed Nov 19 02:12:01 2014 (546BAF19)
    avgidsdrivera.sys           Tue Dec  9 01:54:21 2014 (548608F5)
    **************************Sat Jan 17 08:07:33.375 2015 (UTC + 5:30)**************************
    avgtpx64.sys                Wed Nov  5 21:05:04 2014 (545A43A8)

    Kindly follow the below steps -

    1. Please remove any Western Digital or WD software installed on the system. Once the software is removed, make sure that the driver in RED is not present on the system by doing a manual system wide search for the driver in RED. If it is found, rename it to "wdcsam64bak.sys".
    2. Kindly update Matrox Graphics as it's drivers are extremely out of date. If you are not able to find any update, then let me know.
    3. Please uninstall the currently installed AMD Driver using the Display Driver Uninstaller from this **LINK**. Once it has uninstalled the currently installed driver, please install the latest Video Driver from this **LINK**.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

BSOD on startup, after installing wireless router

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