Windows 8 and 8.1 Forums

Kernel data inpage error

  1. #21

    Posts : 2,480
    Windows 10 Pro x64

    Please generate a fresh report with the tool.

      My System SpecsSystem Spec

  2. #22

    Posts : 5,139
    Win8.1Pro - Finally!!!

    We'll need a new set of reports please.
    Also, try some of the CPU stress tests from here: Hardware Diagnostics
      My System SpecsSystem Spec

  3. #23

    Posts : 13
    Windows 8.1

    Sorry for the delay, I haven't seen a blue screen all week until today.
    Attached Files
      My System SpecsSystem Spec

  4. #24

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Don't worry about the delay - as you can see, I'm delayed also.

    There are no memory dumps in the uploaded reports. Please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    You have a USB wireless adapter:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    No signs of BSOD's in the WER section of MSINFO32. Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
    MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please run these free hardware diagnostics: Hardware Diagnostics
    I see signs of nVidia and AMD software on your system. I suspect that some of the AMD software is related to an AMD video card.
    If you've previously had an AMD video card installed, please be sure that you have removed ALL related AMD video software.
    Also, please be sure to run the video tests from the diagnostics link - as I suspect video problems may be causing this.
      My System SpecsSystem Spec

  5. #25

    Posts : 13
    Windows 8.1

    As far as dump files are concerned, I am still unable to create any when a blue screen occurs. The last blue screen I got was 4 days ago according to the even log and it was while I was out of the house, when I got back it was on the screen and at 0% for creating the error report. It has been like this since I first started getting them.
    I am not using any wireless USB devices so I'm going to guess that has nothing to do with it.
    The event log shows one error 41 in the last week, and it's the one I mentioned before. The blue screens are much less frequent than before.
    I uninstalled MSI afterburner as I don't actually know what it was ever for, I'm not getting my hopes up that this was the issue though.
    I also uninstalled a GPU driver from AMD that I thought I had gotten rid of before installing my new GPU.
    I ran a GPU stress test for 15 minutes and it stayed at around 81C the whole time.

    Will post back if another BSoD occurs within a week.
    Attached Files
      My System SpecsSystem Spec

  6. #26

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Check the time/time zone on your system. There are several time errors in the event log. They are most likely due to communications issues (associated with the DNS errors in the event log), but it never hurts to check.

    Ensure that your BIOS/UEFI is fully updated. Manually check at the manufacturer's website - I have found that not all OEM update checkers are accurate enough to get the latest version for you.

    Finally, there seems to be several storage driver errors. Please update both your chipset drivers and any storage drivers (such as the Intel Rapid Storage Technology (RST) drivers). If they are already fully updated, then uninstall them and install a fresh copy.

    Good luck!

    PS - there are so many different possibilities for why the dump files aren't captured that I usually don't bother trying to troubleshoot them (but, on the software side, they're usually due to corrupted drivers). See this draft page for some details: BSOD Crash Dump Generation
      My System SpecsSystem Spec

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