Windows 8 and 8.1 Forums

Random Freezes/Crashes still happening after refreshing PC

  1. #1

    Posts : 8
    Windows 8.1

    Random Freezes/Crashes Happens After Fresh Install

    I recently refreshed my new PC because of the constant freezing up that happens randomly, yet my computer still freezes up and I can't do anything to get out of it unless I reboot the system. It is a very annoying problem and I have no idea is this still happen after having the system refreshed. I've checked the Event Viewer and it always comes up as Event 41 Task 63 with this error code: 0x8000000000000002. Please help.
    Attached Files
    Last edited by ViperAcidZX; 14 Jan 2015 at 23:19. Reason: Issue persists even after re-installing Windows 8.1.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi ViperAcidZX & Welcome to the forums ^_^,

    Unfortunately, the ZIP File does not contain anything useful. Kindly follow the instructions below and upload the ZIP File in your next post -
    Blue Screen of Death (BSOD) Posting Instructions

      My System SpecsSystem Spec

  3. #3

    Posts : 8
    Windows 8.1

    I've done the steps from option one and here's the zip file that came with it.
    Attached Files
      My System SpecsSystem Spec

  4. #4

    For 0xEFs, we need a larger dump file as they contain much more information related to the crash.

    Go the Start
    Right click My Computer
    Select Properties
    Click Advanced system settings
    Click on the Advanced tab
    Select Settings under Startup and Recovery
    Then under Write debugging information select Complete memory dump.

    Once a dump is created go to:

    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
      My System SpecsSystem Spec

  5. #5

    Posts : 8
    Windows 8.1

    This should be the most recent memory dump since my PC just crashed again today.
      My System SpecsSystem Spec

  6. #6

    ffffd000`23956638 fffff801`9a4a7dd0 nt!KeBugCheckEx
    ffffd000`23956640 fffff801`9a3c779c nt!PspCatchCriticalBreak+0xa4
    ffffd000`23956680 fffff801`9a232c11 nt!PspTerminateAllThreads+0xba4c
    ffffd000`239566e0 fffff801`9a23299e nt!PspTerminateProcess+0xe5
    ffffd000`23956720 fffff801`99fe79b3 nt!NtTerminateProcess+0x9e
    ffffd000`23956790 fffff801`99fdfe00 nt!KiSystemServiceCopyEnd+0x13
    ffffd000`23956928 fffff801`9a027b83 nt!KiServiceLinkage
    ffffd000`23956930 fffff801`99f5bf04 nt!KiDispatchException+0x3b4d3
    ffffd000`23957190 fffff801`99fdcadb nt!KiRaiseException+0x1a4
    ffffd000`23957940 fffff801`99fe79b3 nt!NtRaiseException+0x7b
    ffffd000`23957a80 00007ffe`bc8ad7fe nt!KiSystemServiceCopyEnd+0x13
    00000026`13ddf330 00007ffe`bc903917 ntdll!RtlInitializeHistoryTable+0x66
    00000026`13ddf360 00007ffe`bc8e34e8 ntdll!LdrpInitializeProcess+0x106f
    00000026`13ddf680 00007ffe`bc85a65e ntdll!_LdrpInitialize+0x88e38
    00000026`13ddf6f0 00000000`00000000 ntdll!LdrInitializeThunk+0xe
    Given that even the Windows subsystem hasn't booted up yet, I'm almost certain this is a failing drive or other hardware failure.

             01a8 smss.exe            33 (       132 Kb)
             0004 System              33 (       132 Kb)
    The Session Manager hasn't managed to create the Windows Subsystem (csrss.exe), or any user mode boot processes such as the Windows Initialization (wininit.exe).
    I won't go into detail as the boot process is quite detailed, but ntdll.dll expose the Native API system services that create native applications, until the Windows Subsystem is initialises to create Windows applications using the Win32 API.
    Due the fact that the Session Manager hasn't done much work I'd say something has gone wrong with a piece of hardware that's caused it to terminate.
    Without access to private symbols and information regarding the native system call services, which are mostly undocumented, it's very difficult to know what went wrong.

    I would recommend testing your drive with SeaTools DOS, mount it to a CD or USB then boot into it and run the Long Generic Test on your C drive.

    SeaTools for DOS | Seagate
      My System SpecsSystem Spec

  7. #7

    Posts : 8
    Windows 8.1

    How do I get the SeaTools DOS to boot from a USB? I don't have a CD to mount it to.
      My System SpecsSystem Spec

  8. #8

    Once you have mounted the ISO to the USB stick, go into the BIOS and either change the boot order or simply boot directly to the USB stick.
    You may need to change your storage controller to IDE/SATA from AHCI as it won't always recognise the drive.
    Once you've ran the tests, you'll need to chnage the controller back to what it was, otherwise Windows will not boot.
      My System SpecsSystem Spec

  9. #9

    Posts : 8
    Windows 8.1

    I have tried mounting the ISO to a 4GB flash drive but the computer refuses to boot from the USB. I always get some kind of "Unable to find operating system" error when I'm trying to boot from the USB. I have used instructions from this website on mounting the ISO to a USB drive.

    - How To Burn an ISO File to USB [Easy, 15 to 20 Minutes
      My System SpecsSystem Spec

  10. #10

    I recommend ISO to USB.
    Try it with this, see if it works then.

    What file format are you using?
      My System SpecsSystem Spec

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