Win 8.1 crashes on video playback, no BSOD or error code

Paes

New Member
Messages
10
Hi all,

I need some help troubleshooting this nagging issue, which I've been unable to diagnose. In a nutshell, here are the facts:


  • The system either hangs and/or reboots
  • The hang and/or reboot occurs only during video playback (XBMC, Youtube, etc)
  • The hang/reboot is intermittent. Sometimes I can play entire movies without issues.
  • Originally, I was using onboard video and thought that perhaps I was taxing the onboard graphics or that there was an issue with the native video drivers, so I installed a Radeon 5850. Unfortunately, the same symptoms persisted even with the graphics card installed.
  • There is no BSOD or minidump created during the hang/reboot.
  • The eventvwr only shows this message after the reboot:
    • The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Quick System Specs:

  • ASUS P8Z77-V LE PLUS
  • i5 2300
  • 8GB RAM
  • 6 x HDD
  • 750w Corsair PSU
  • Windows v8.1 Pro x64

Anyone have any idea where to start digging?
 

My Computer

System One

  • OS
    Windows 8.1
Hi Paes & Welcome to the forums ^_^,


I checked your reports. There are lot of Event ID : 41 errors in your log files which suggest that Windows did not know why it Shut Down. This could be due to a piece of software causing the hang or a piece of broken hardware. Kindly perform the below steps -
  1. Kindly remove the Catalyst Control Centre (CCC.exe) as it is well known to cause problems and I see loads of errors related to the CCC in your MSINFO32 report. Kindly uninstall this software.
  2. Kindly follow the Hardware Diagnostics over here (thanks usasma) - Hardware Diagnostics
  3. Are you experiencing any Windows Update installation failures? Make sure that your system is up-to-date in Windows Update.


Let me know how it goes ^_^


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Paes & Welcome to the forums ^_^,


I checked your reports. There are lot of Event ID : 41 errors in your log files which suggest that Windows did not know why it Shut Down. This could be due to a piece of software causing the hang or a piece of broken hardware. Kindly perform the below steps -
  1. Kindly remove the Catalyst Control Centre (CCC.exe) as it is well known to cause problems and I see loads of errors related to the CCC in your MSINFO32 report. Kindly uninstall this software.
  2. Kindly follow the Hardware Diagnostics over here (thanks usasma) - Hardware Diagnostics
  3. Are you experiencing any Windows Update installation failures? Make sure that your system is up-to-date in Windows Update.


Let me know how it goes ^_^


-Pranav

Thanks a lot for the reply. A few things:

  • Removing CCC was the first thing I did. The symptoms persist.
  • No Windows update failures.

There are tons of diags in the link you suggested, so it will take me some time to work through them. I will report my results.
 

My Computer

System One

  • OS
    Windows 8.1
Sure thing. Keep me updated ^_^


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I just completed a CPU stress test using the Intel tool and it passed. I'm moving on to other tests now. I noticed that my machine rebooted overnight (at around 2AM) when it was not running any video related applications, so it seems there is no relationship there.
 

My Computer

System One

  • OS
    Windows 8.1
I just completed a CPU stress test using the Intel tool and it passed. I'm moving on to other tests now. I noticed that my machine rebooted overnight (at around 2AM) when it was not running any video related applications, so it seems there is no relationship there.

Was the restart initiated by you or it was automatic?

Let me know how it goes ^_^. If the symptoms still persist after the Diagnostics and you are not able to find anything, kindly re-run the SF Diagnostic Tools and upload a freshly generated ZIP File.


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
[h=4]I had this same exact problem and searched for hours before I found the solution, I assume you probably figured out how to fix it by now but for others who might view this I have to pass on the info. My friend referred me to a site with windows recovery files, I really didn't expect it to work as I have tried similar things before but I have to say it was the best thirty bucks I ever spent! And I have used it to fix my computer and friends and familys computers many times in the past year or so. I'd say it's a must buy for anyone being that you never know when these darn computers are going to take a crap. Anyways here's the website... Good luck all!!! Windows Recovery PRO [/h]
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
I just completed a CPU stress test using the Intel tool and it passed. I'm moving on to other tests now. I noticed that my machine rebooted overnight (at around 2AM) when it was not running any video related applications, so it seems there is no relationship there.

Was the restart initiated by you or it was automatic?

Let me know how it goes ^_^. If the symptoms still persist after the Diagnostics and you are not able to find anything, kindly re-run the SF Diagnostic Tools and upload a freshly generated ZIP File.


-Pranav

The restart was not initiated by me and shows the same sequence of events in the logs. I ran some diagnostics using Hwinfo64 and the system does not seem to be overheating. I ran memory tests using memtest86 and there are no issues with the RAM. Not sure where to go next with this. I have attached the latest log captures.
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
OK. Keep me posted.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
I was really hoping that we had solved things with that scan, but watching youtube videos still results in a crash. I have attached the latest logs.
 

My Computer

System One

  • OS
    Windows 8.1
Do you have the latest java and flash player installed?
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Do you have the latest java and flash player installed?

I have Java 7 Update 60 (64-bit) installed. I do not have Flash installed, since it is already integrated with IE11 and Chrome.

Chrome Flash = Adobe Flash Player (2 files) - Version: 16.0.0.235
IE Flash = Version: 16.0.0.235
 

My Computer

System One

  • OS
    Windows 8.1
Install new Java.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Changing Java didn't work. The issue seems isolated to Chrome. I basically stopped using that browser and went back to IE, and haven't had a crash since. Not sure what the issue is but I can live without Chrome so this can be marked as resolved.
 

My Computer

System One

  • OS
    Windows 8.1
You’re experiencing this problem due to conflicts between different browser objects and components. Ad-filters, extensions, sandbox feature, cache contents might be not working. Below are outlined solutions to fix constant Chrome crashes.

Clear Cache Contents and Temp Files:
1. Click Wrench, select Tools | Clear browsing data.
2. A new page would open.
3. Choose “The beginning of time” from the drop down control.
4. Make sure that all checkboxes are checked-up.
5. Click “Clear browsing data” button.


Download Windows Updates:
1. Click Start button.
2. Type “Windows Update” in the Search Box.
3. Press ENTER.
4. Click “Check for Updates” button.
5. Download and install all new updates found.

If you are having an issue with Flash player in Google Chrome, try these troubleshooting steps:

  1. Go to chrome://plugins and check "Always allowed" under the Flash plugin.
  2. If you have more than one Flash plugin installed, please disable one version by going to chrome://plugins, click on "Details" in the upper right corner, and "Disable" under one of the two Flash plugins.
  3. Load the YouTube content in Incognito mode to see if there is any improvement.
  4. The YouTube HTML5 Player is the default for playing videos on YouTube in Chrome. Visit the YouTube HTML5 Video Player webpage to check if the YouTube HTML5 Player is enabled in your web browser.
  5. Try to reset your Chrome browser settings.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
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