Windows 8 and 8.1 Forums

BOSD on my GT72Pro Notebook - Please help!

  1. #1

    BOSD on my GT72Pro Notebook - Please help!

    Merry Christmas!

    I beg your help, as I get the "Page_Fault_In_Non_Paged_Area" BOSD from time to time.

    The eventmanager says something about "Kernel 41" Error.

    Below there is the log file. I created with the debugger tool you advised!

    Best regards.


    EDIT: First steps I took to prevent the issue:

    I performed the following repair routine
    - Dism /Online /Cleanup-Image /CheckHealth - Dism /Online /Cleanup-Image /ScanHealth
    - Dism /Online /Cleanup-Image /RestoreHealth
    - Restart
    - Dism /Online /Cleanup-Image /ScanHealth
    - sfc /scannow

    - I as well realized that my virtual RAM might be to small to small (4096) in relation to my 32GB RAM. So due to a small amount of space on my SSD I downgraded 16 GB RAM and in return set higer values for pagefile.sys (8192MB) and hyberfile.sys (12286MB).
    (you`ll notice the change in comparisson to the log files I guess)

    - I am acurrently also testing powercfg /h off
    Attached Files
    Last edited by phila delphia; 25 Dec 2014 at 00:12.

      My System SpecsSystem Spec

  2. #2

    Here an Update as today the screen turned black (due to the proweconfig?) but was not to be turned on again. Analyting the memory.dmp with bluescreen view showed this (see below). Though I am not sore if this issues had someting to do with the energy settings?!
    Attached Thumbnails Attached Thumbnails BlueScreenView.JPG  
    Last edited by phila delphia; 25 Dec 2014 at 06:54.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 91 Windows Updates installed. Most systems have 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    There are no memory dumps in the uploaded files. Please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    You have 5 or more hard drives. Please explain this configuration as you're using a laptop.

    These 2 devices have problems in Device Manager:
    HID-konforme Maus HID\VID_1038&PID_1000&REV_0100&MI_02\3&12B2788C&0&0000 Das Gerät wurde deaktiviert.
    Nicht verfügbar ROOT\SCSIADAPTER\0000 Die Treiber für dieses Gerät wurden nicht installiert.
    The first is a mouse that is disabled. Is this deliberate? If so, why? The second is a device that helps to control your SCSI Adapter - this one isn't installed. I'd suggest visiting the MSI website to obtain the proper driver for this device.

    You have a number of Live Kernel Events in the WER section of MSINFO32. Please do the following:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Do not run Panda Security and MalwareBytes at the same time - it'll cause problems.

    MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Beyond this, I have these 4 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions:
      My System SpecsSystem Spec

  4. #4

    Hi there and thank you for the quick response - even on the holidays (Merry Christmas by the way)!

    Now I have got a lot of homework to do ;-) but I am greatful for the advice and I`l try to keep up:

    - The Updates: Right now I have everythin installed that the Win 8.1 Updater shows... Is there an other source of updates?

    - As for the hard drives: There are 2 external HDD via USB 3.0 with 2 partitions each. I use them to do backups
    Onboard i have an ssd Raid 0 with 2x128 GB (system) + 1000GB HDD with three partitions (data / mirror and / repair).

    - I did not know that MSI Afterburner was causing problems... So thx also I do not part glady with this usefull program ;-(

    - One of the mice is disabled, yes I am not sure why I did this - might be ther former mouse I used?

    - The SCSI thing?! I`ll have to look this one up. Could this be the data bridge I used to connect one of the external HDD?

    I tried to upload the zipped file but I am told it is invalid? Do you have any idea why this is?
    Here is the dropbox link of the zipped file:

    Best regards


    P.S.: Oh the Temps of the system never surpased 79 degree celsius (even under stress) and in general are a lot cooler.
      My System SpecsSystem Spec

  5. #5

    Concearning the system test? Is it possible that with an uefi bios I cannot boot from the usb stick with memtest on it?!

    Best regards

      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I was able to see that the system wasn't able to make a minidump - but that it did create a MEMORY.dmp file in C:\Windows
    Please zip that up and upload it to Dropbox and post a link here.

    Then ensure that your system is set to make minidumps (from my previous instructions).
    Then run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Running MemTest will require that you change settings in the UEFI. If you don't know how to do that, don't worry - just run Prime95's Blend test from within Windows (it's not identical to MemTest, but it does test the RAM in a different way).
      My System SpecsSystem Spec

  8. #8

    Prime95 is an excellent suggestion then. I know how to use from ocing my last desktop pc.

    As to the dump file... I allready trashed that after taking the screenshot in the second post - sorry (won`t happen again...)

    I´ll start going through the rest of the process you mentioned above now.

    Best regards


    P.S.: Yet another question - If MSI Afterburner or Overclocking was involved would`t that suggest that the BOSD would happen while the GPU is stressed? I never had a BOSD while gaming - even with max GPU Load. Dont`get me wrong. I`ll refrain from using Afterburner to exclude the stability issues - but...

    The times it occured was:

    -surfing the internet 5-6 times
    -using OpenOffice 1 time
    -copying a large amount of files from one external HDD to another (with to less virtual RAM)
      My System SpecsSystem Spec

  9. #9

    Hi John!

    With the verifier I cought two minidumps: I`ll load them up via dropbox again as the uploader again told me they are invalid:
    Dump 1:
    Dump 2:

    The notebook crashed two times right after I typed in my pasword and crashed before the desktop showed up.

    I as well made to scrrens with the bluescreenanalyzer.

    Thank you for your help.

    Besr regards


    Update: Two more dumps:
    Dump 3:
    Dump 4:
    Attached Thumbnails Attached Thumbnails MSI01.JPG   MSI02.JPG  
    Last edited by phila delphia; 26 Dec 2014 at 01:58.
      My System SpecsSystem Spec

  10. #10

    Hi John!

    Please have a look at the above post as well it allready contains 4 minidumps

    I collected two more since (see below). Before doing so I did the following.

    - deinstalled MSI Afterburner
    - deinstalled RivaMonitor (Linked with MSI Afterburner)
    - reverted to the Nvidia driver version issued by MSI
    - checked for Windows Updates agiain (no new ones)
    - installed all the new dirvers/software provided by MSI for my system
    - run prime95 (if only for 20 min - I´ll do some more over night) without issues

    Still with verifier I get the same chrash before reaching the desktop:
    Dump 5:
    Dump 6:

    Best regards


    Update: The next thing I will try is the following - MSI offers the option to manually switch between Nvidia graphics and Intel onboard graphics. So I`ll disable Nvidia and try "verifier" with Intel onboard graphics. Just to be sure it is not an Issue of the graphics card. I`ll post the dumps to come below.

    Update: The following two dumps were made with nvidia card disabled - still the dumps keep comming:
    Dump 7:
    Dump 8:

    Update: At the last sartup something curious happened. Win 8.1 was booting to the UEFI as the tow preceding bootups were not succesful. On choosing advanced startup the notebook shutdown allof a sudden and started regulary - this time I came past the log on screen and am now writing to you... The system seems extremely slow...

    Update: I`ve done several startups now (with verifier running) and the computer did not crash... I wonder why?! The only things I have disables in verifier are "Simulation of Low Resouces", "Systematic Simulation of low resoucres" and "Force Pending I/O Requests"...

    Update: Really weired... The Pandasecurity PSUMain.exe suddenly stresses my CPU a lot - with or without verifier settings applied. It occupys up to 50% of my CPU. This was why the Notebook was so slow... I deinstalled it for now (especially as I read about Panda causing BSOD as well occasinonally).

    Update: This one happened while ideling over night - Nothing save the mouse was connected - System allways kept comming to the desktop now - Never crashed at Startup - Yet Panda cant be it...
    Dump 9:

    Update: After reading around a bit: Seems like BasicRender.sys and Msfs.sys - but what does that mean?

    Update: There is a bios Update for my notebook, yet the despription does not sound promissing: H10 "Fixed logo show 3 times under legacy". Might be noobish but after reading here: Random BSODs - I also checked the LAN and WIFI drivers for updates - but they are up to date.

    Update: Two more things I can think of - I use MSI fan control tool to adjust the fan speed of my GPU ad CPU fans. The program is propriate MSI (like Afterburner ;-P) - Could it be the cause? Plus: up to now I have naver had bluescreen under heavy load - only ideling, surfing or while i was occupied with regular desktop business.

    Update: I did run chkdsk form boot and got the following output (google translate as my system is german)

    Phase 1: The basic file system structure is studied ...
    584,960 records processed . File verification completed .
    5043 large data sets processed. 0 bad file records processed .
    Phase 2: The file name link is investigated ...
    703,874 index entries processed. Index verification completed .
    0 unindexed files reviewed. 0 unindexed files recovered.
    Phase 3: security descriptors are investigated ...
    2383 unused index entries from index $ SII of file 0x9 to be cleaned up .
    2383 unused index entries from index $ SDH of file 0x9 to be cleaned up .
    2383 unused security descriptors to be cleaned up .
    Security descriptor verification completed.
    59458 data files processed. CHKDSK is verifying Usn Journal ...
    36212104 USN bytes processed. The review of USN journal is complete.

    There corrections were made to the file system.
    No further action is required.

    249006079 KB total disk space
    200316868 KB in 204952 files
    336364 KB in 59459 indices
    0 KB in bad sectors
    698779 KB used by the system
    65536 KB of the log file is
    47654068 KB available on disk

    4096 bytes in each allocation unit
    62251519 allocation units on disk in total
    11913517 allocation units available on disk

    Internal information:
    Ed 00 08 00 08 04 00 15 ce da 07 00 00 00 00 00 ................
    C5 01 00 00 34 00 00 00 00 00 00 00 00 00 00 00 4 .... ...........

    The disk check has been completed.
    Please wait until the computer is restarted.
    Last edited by phila delphia; 26 Dec 2014 at 05:36.
      My System SpecsSystem Spec

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BOSD on my GT72Pro Notebook - Please help!

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