Solved Hang/Freeze update CPV

borgus · Apr 23, 2012

W8 may run well for several days, but occasionally hangs for 30' to minutes. Mouse is usable and some window switching is possible, but during the freeze it's essentially dead. Occurs randomly while in browser, other programs, file manager, etc. Sometimes, but not always, a window reports "not responding." If items are clicked during the unresponsive period, they will all execute when the freeze ends.

After normal operation resumes there's no event viewer ERROR, but there is a warning at the time of the incident for storahci system: "Reset to device, \Device\RaidPort0, was issued." There is no RAID array on this box. In device manager no RAID driver is shown anywhere.

System runs in AHCI mode and W8 drive is a SATA. Under "IDE ATA/ATAPI controllers" there were two entries for Standard SATA AHCI controller. Both indicated that the drivers were current.

I downloaded a Marvel 91xx SATA 6g controller, right-clicked one of the above entries and UPDATED. The Marvel driver appeared under the "storage controllers" category in device manager, and one of the two SATI AHCI controller entries vanished. Clicking to upgrade the other SATA AHCI entry stated that no drivers could be found.

W8 continues to hang. Hardware/software is identical to that used by W7 on an alternate SSD drive that never hangs. Before W8 CPV, W7 was running on the same SATA drive without problems. Virtually all freeze remedies seen in forums have been tried. Similar problems are widely reported. Perhaps the next W8 incarnation will incorporate a fix.

GMan · Apr 23, 2012

Hi,

The issue is not inherent to Windows 8. If you have an issue running it, waiting for a new version is not going to change anything in that regard.

Install the latest proprietary driver from the manufacturer's website for the storage. Use the device manager if necessary. (Double click on the appropriate .inf to install it.)

If you still have issues, run the tool in the top thread of the Crash subforum and make the zip as it shows, then attach the zip here.

borgus · Apr 23, 2012

This is an Intel 2600K on an Asus P8P67le board. The latest (that I could find) Marvel storage 91xx driver is installed, under STORAGE CONTROLLERS in Device Manager.

There is also a SATA/AHCI driver listed under IDE ATA/ATAPI controllers. It's an Intel driver, circa 2006, that reports itself as the "best for your computer." The zip files predate the installation of the 91xx driver, and reflect the O/S when there were two SATA/AHCI entries listed under IDE ATA/ATAPI controllers, as noted in my thread starter here.

GMan · Apr 23, 2012

You don't have the Realtek driver installed, so you can do so from the following link (on right side - HD Audio Codec driver):

Code:

Name    High Definition Audio Device
Manufacturer    Microsoft
Status    OK
PNP Device ID    HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043841B&REV_1003\4&141F45D&0&0001
Driver    c:\windows\system32\drivers\hdaudio.sys (6.2.8250.0, 330.00 KB (337,920 bytes), 2/17/2012 8:33 PM)

Realtek

----------

Should also install Intellipoint software from Microsoft's site:

Code:

Hardware Type    Microsoft USB Wireless Mouse (IntelliPoint)
Number of Buttons    0
Status    OK
PNP Device ID    HID\VID_045E&PID_008C&COL01\7&3B410E5A&0&0000
Power Management Supported    No
Double Click Threshold    Not Available
Handedness    Not Available
Driver    c:\windows\system32\drivers\mouhid.sys (6.2.8250.0, 25.50 KB (26,112 bytes), 2/17/2012 8:35 PM)

---------

Install the latest AHCI drivers for your hardware from both Intel.com and Marvell:

Code:

Name    Standard Dual Channel PCI IDE Controller
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCI\VEN_1B4B&DEV_91A4&SUBSYS_91A41B4B&REV_12\4&3480BE95&0&01E6
I/O Port    0x0000B040-0x0000B047
I/O Port    0x0000B030-0x0000B033
I/O Port    0x0000B020-0x0000B027
I/O Port    0x0000B010-0x0000B013
I/O Port    0x0000B000-0x0000B00F
Memory Address    0xFB214000-0xFB21400F
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/17/2012 9:20 PM)
    
Name    Standard SATA AHCI Controller
Manufacturer    Standard SATA AHCI Controller
Status    OK
PNP Device ID    PCI\VEN_1B4B&DEV_9120&SUBSYS_83BA1043&REV_12\4&3480BE95&0&00E6
I/O Port    0x0000B090-0x0000B097
I/O Port    0x0000B080-0x0000B083
I/O Port    0x0000B070-0x0000B077
I/O Port    0x0000B060-0x0000B063
I/O Port    0x0000B050-0x0000B05F
Memory Address    0xFB215000-0xFB2157FF
IRQ Channel    IRQ 18
Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70.30 KB (71,992 bytes), 2/17/2012 8:37 PM)
    
Name    ATA Channel 0
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\5&D32FE01&0&0
Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/17/2012 9:20 PM)
    
Name    ATA Channel 1
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\5&D32FE01&0&1
Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/17/2012 9:20 PM)
    
Name    Standard SATA AHCI Controller
Manufacturer    Standard SATA AHCI Controller
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
I/O Port    0x0000F070-0x0000F077
I/O Port    0x0000F060-0x0000F063
I/O Port    0x0000F050-0x0000F057
I/O Port    0x0000F040-0x0000F043
I/O Port    0x0000F020-0x0000F03F
Memory Address    0xFB505000-0xFB5057FF
IRQ Channel    IRQ 20
Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70.30 KB (71,992 bytes), 2/17/2012 8:37 PM)

borgus · Apr 23, 2012

The RealTek HD audio driver was already listed in Device Manager but I installed the latest (2.68) from your linked site.

Intellipoint is on board. That was confirmed by attempting to install 1.0.206.0 which reported that it was already installed.

I am unable to locate a more recent Intel SATA/AHCI driver. This one doesn't appear to be applicable to this system...
http://downloadcenter.intel.com/Det...dID=18667&keyword="ahci+sata+driver"&lang=eng
Have a link?

The newest 91xx Marvel driver (that I could locate) -1.2.0.1019 - is already on the system, as mentioned earlier.

Thanks

GMan · Apr 23, 2012

borgus said:
The RealTek HD audio driver was already listed in Device Manager but I installed the latest (2.68) from your linked site.

Intellipoint is on board. That was confirmed by attempting to install 1.0.206.0 which reported that it was already installed.

I am unable to locate a more recent Intel SATA/AHCI driver. This one doesn't appear to be applicable to this system...
http://downloadcenter.intel.com/Det...dID=18667&keyword="ahci+sata+driver"&lang=eng
Have a link?

The newest 91xx Marvel driver (that I could locate) -1.2.0.1019 - is already on the system, as mentioned earlier.

Thanks

This sample of my spec machine is what it looks like when the manufacturer's driver is installed:

Code:

Name    VIA Bus Master IDE Controller - 0571
Manufacturer    VIA SATA/PATA IDE controllers
Status    OK
PNP Device ID    PCI\VEN_1106&DEV_0571&SUBSYS_72111462&REV_06\3&13C0B0C5&0&79
I/O Port    0x0000DC00-0x0000DC0F
Driver    c:\windows\system32\drivers\videx32.sys (7.0.7000.294, 13.65 KB (13,976 bytes), 3/9/2012 8:10 AM)

Notice the name change and the driver name being different too, than "Standard".

------

This is the Intel one to install. I would use the device manager, point to the inf, if necessary -

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20110&keyword="sata+ahci"&lang=eng

If it isn't it, then check your motherboard manual for which chipset you have and search it for AHCI on Intel.

borgus · Apr 23, 2012

Thanks for the link.
Under IDE ATA/ATAPI controllers there is now an "Intel(R) Desktop/Workstation/Server Express Chipset SATA/AHCI controller...

and, as I was completing this post, the PC froze once again for a full minute. ^_^ Appreciated your diligence.

GMan · Apr 23, 2012

Now to install the Marvel one. Rarely, the msinfo32 does not show the motherboard model and yours is one of those cases.

So, I assume you know which motherboard you have and if not, use CPU-Z to see. Then visit the manufacturer's site to obtain the latest Windows 7 x64 Marvel AHCI driver. Again, install using the device manager and point to the .inf, if necessary.

You're welcome.

borgus · Apr 23, 2012

As noted earlier, the latest (that I could find) Marvel 91xx SATA 6g controller driver is already on the system, as shown in Device Manager under the Storage controllers branch. Is that not the driver you are referencing?

The board is an ASUS P8P67le. I find no such drivers on the ASUStek site. When Googling for Asus SATA/AHCI controller (or driver) the results list commercial sites with Marvel driver downloads so deeply buried in advertising (typical) that one is unable to locate the desired d/l, if it even exists. Here's but one example: http://www.driverslib.com/Motherboard/Asus/P8P67-LE/24026.html
If you can figure it out you're the better man! What they really want to vend is an "update scanner."

The # of the Marvel driver there is lower than the one now installed, so I assume that it is older.

GMan · Apr 23, 2012

borgus said:
As noted earlier, the latest (that I could find) Marvel 91xx SATA 6g controller driver is already on the system, as shown in Device Manager under the Storage controllers branch. Is that not the driver you are referencing?

The board is an ASUS P8P67le. I find no such drivers on the ASUStek site. When Googling for Asus SATA/AHCI controller (or driver) the results list commercial sites with Marvel driver downloads so deeply buried in advertising (typical) that one is unable to locate the desired d/l, if it even exists. Here's but one example: http://www.driverslib.com/Motherboard/Asus/P8P67-LE/24026.html
If you can figure it out you're the better man! What they really want to vend is an "update scanner."

The # of the Marvel driver there is lower than the one now installed, so I assume that it is older.

Not sure what the difficulty was with following my previous post or why you're posting this link, but the Marvell driver is right on the motherboard manufacturer's page as I've said, in the SATA section of downloads:

ASUS - Motherboards- ASUS P8P67 LE

borgus · Apr 23, 2012

I've been to that page, but the driver that I see is older than the one installed...
Marvell Controller Driver V1.0.0.1045 for Windows XP/Vista/Win7 32bit&64bit(WHQL) --- 12/29/2010

The installed driver is listed as Marvel 91xx SATA 6g controller, version 1.2.0.1019 --- 11/11/2011
which I found elsewhere.

Are these typical drivers for the intended functionality being pursued here, or are we talking about
two different things?

GMan · Apr 23, 2012

borgus said:
I've been to that page, but the driver that I see is older than the one installed...
Marvell Controller Driver V1.0.0.1045 for Windows XP/Vista/Win7 32bit&64bit(WHQL) --- 12/29/2010

The installed driver is listed as Marvel 91xx SATA 6g controller, version 1.2.0.1019 --- 11/11/2011
which I found elsewhere.

Are these typical drivers for the intended functionality being pursued here, or are we talking about
two different things?

I'm just going by what I see, same as before. In your opening, you claimed to have it installed, but yet this instead:

Code:

Name    Standard SATA AHCI Controller Manufacturer    Standard SATA AHCI Controller 
Status   OK PNP Device ID    PCI\VEN_1B4B&DEV_9120&SUBSYS_83BA1043&REV_12\4&3480BE95&0&00E6
I/O Port    0x0000B090-0x0000B097
I/O Port    0x0000B080-0x0000B083 
I/O Port    0x0000B070-0x0000B077 
I/O Port    0x0000B060-0x0000B063 I/O Port    
0x0000B050-0x0000B05F Memory Address    0xFB215000-0xFB2157FF IRQ Channel    IRQ 18 
Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70.30 KB (71,992 bytes), 2/17/2012 8:37 PM

Maybe the one you've found doesn't have the proper hardware id and that's why it didn't install correctly.
Either way regardless, you can type msinfo32 in the Start menu and then look there, for yourself. (Components | Storage | IDE)

If it still shows like this instead of the Marvell driver, it's not installed yet.

If it is installed, well how is it going now?

borgus · Apr 23, 2012

The MSINFO32 file you have likely predates the installation of the Intel and Marvel drivers. Here's what it now lists...

Name Standard Dual Channel PCI IDE Controller
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCI\VEN_1B4B&DEV_91A4&SUBSYS_91A41B4B&REV_12\4&3480BE95&0&01E6
I/O Port 0x0000B040-0x0000B047
I/O Port 0x0000B030-0x0000B033
I/O Port 0x0000B020-0x0000B027
I/O Port 0x0000B010-0x0000B013
I/O Port 0x0000B000-0x0000B00F
Memory Address 0xFB214000-0xFB21400F
IRQ Channel IRQ 19
Driver c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/17/2012 9:20 PM)

Name ATA Channel 0
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\5&D32FE01&0&0
Driver c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/17/2012 9:20 PM)

Name ATA Channel 1
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\5&D32FE01&0&1
Driver c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/17/2012 9:20 PM)

Name Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Manufacturer Intel
Status OK
PNP Device ID PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
I/O Port 0x0000F070-0x0000F077
I/O Port 0x0000F060-0x0000F063
I/O Port 0x0000F050-0x0000F057
I/O Port 0x0000F040-0x0000F043
I/O Port 0x0000F020-0x0000F03F
Memory Address 0xFB505000-0xFB5057FF
IRQ Channel IRQ 20
Driver c:\windows\system32\drivers\iastor.sys (10.0.0.1046, 427.02 KB (437,272 bytes), 9/13/2010 6:24 PM)

I installed the Marvel driver that is on the Asus site that you linked, under the SATA category. As expected, it simply downgraded the existing driver by one year - back to version 1045. The Marvel drivers do not appear to show up in MSINFO 32. They are shown in Device Manager under STORAGE CONTROLLERS.

However, the Intel Driver does show up in MSINFO32, as you can see. It is in Device Manager under the IDE/ATAPI controllers category. So it seems that the drivers you suggested are all installed, unless I have misunderstood.

I note at the Asus site that a BIOS upgrade is available, but I am not going to mess with that. This box is less than a year old and it's doubtful, considering how W7 performs on the other drive - and how it performed on the SATA drive prior to W8 - that an update would be worth the risk.

GMan · Apr 23, 2012

borgus said:
The MSINFO32 file you have likely predates the installation of the Intel and Marvel drivers. Here's what it now lists...

Name Standard Dual Channel PCI IDE Controller
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCI\VEN_1B4B&DEV_91A4&SUBSYS_91A41B4B&REV_12\4&3480BE95&0&01E6
I/O Port 0x0000B040-0x0000B047
I/O Port 0x0000B030-0x0000B033
I/O Port 0x0000B020-0x0000B027
I/O Port 0x0000B010-0x0000B013
I/O Port 0x0000B000-0x0000B00F
Memory Address 0xFB214000-0xFB21400F
IRQ Channel IRQ 19
Driver c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/17/2012 9:20 PM)

pciide.sys does not = mv91xx.sys

Bios updates are always good to install, even if no issues exist at all, too.

borgus · Apr 23, 2012

Afraid that you've lost me here. The Marvel driver downloaded from your ASUS link was this one...

Version 1.0.0.1045

Description

Marvell Controller Driver V1.0.0.1045 for Windows XP/Vista/Win7 32bit&64bit(WHQL).

File Size

2,19 (MBytes)

2010.12.29 update

It's an .exe, not an .inf, and installs itself to the STORAGE CONTROLLERS branch in Device Manager. I have no clue how to install it to the IDA/SATA branch, where the Intel controller is shown. I take it that they - the Marvel and the Intel controllers - serve different functions???

Also, a bit off-topic, you might comment on how a BIOS update ROM file is installed. Getting late. ^_^

GMan · Apr 23, 2012

borgus said:
Afraid that you've lost me here. The Marvel driver downloaded from your ASUS link was this one...

Version 1.0.0.1045

Description Marvell Controller Driver V1.0.0.1045 for Windows XP/Vista/Win7 32bit&64bit(WHQL).
File Size

2,19 (MBytes) 2010.12.29 update

It's an .exe

No it's not. It's a .zip file. (Floppy64 download is all you need. Install that using the device manager. I extracted from the full zip download, also attached.)

View attachment 5806

borgus · Apr 24, 2012

I was using the setup file in the install directory. That's the .exe referred to.

In Device Manager, attempts to update either the Intel SATA/AHCI or the Standard PCI IDE (in the IDA/SATA branch) while pointing to the unzipped Floppy64 folder that contains the .inf results in "best driver already installed." Apparently I am not doing it correctly.

GMan · Apr 24, 2012

borgus said:
I was using the setup file in the install directory. That's the .exe referred to.

In Device Manager, attempts to update either the Intel SATA/AHCI or the Standard PCI IDE (in the IDA/SATA branch) while pointing to the unzipped Floppy64 folder that contains the .inf results in "best driver already installed." Apparently I am not doing it correctly.

Neither of those need or use the Marvell driver. Intel has already been set. The Marvell one needing the driver is likely in the Storage Controllers section of the Device Manager, but I can't say for sure because I don't have any Marvell. If you need further advice, just post a screenshot of Device Manager with IDE and Storage subsections maximized.

To update the driver once you've found the correct one:

Right click it. Choose Update driver software. Browse my computer.... Click the Browse button now and find the folder you extracted Floppy64 to. Click ok then click next and it will install.

borgus · Apr 24, 2012

As noted earlier, the latest Marvel driver (newer than the one you linked to) is already installed there. It doesn't show up in the MSINFO32 list.

Any attempt to right-click the existing Marvel driver or the Intel driver and UPDATE (while pointing to the Floppy 64 folder) results in "best driver already installed."

GMan · Apr 24, 2012

borgus said:
As noted earlier, the latest Marvel driver (newer than the one you linked to) is already installed there. It doesn't show up in the MSINFO32 list.

Any attempt to right-click the existing Marvel driver or the Intel driver and UPDATE (while pointing to the Floppy 64 folder) results in "best driver already installed."

Can you do me (us) a favor and right click on that Marvell as in your screenshot. Choose Properties then Driver tab. Click Driver details button and then please post a screenshot.

If necessary, then I'll instruct how to install the driver from the specific .inf file, instead.

Ya didn't answer though - how is the machine going lately, anyhow?

Solved Hang/Freeze update CPV

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