Seemingly random crash without blue screen

meursault

New Member
Messages
3
Hi everyone,

I have been experiencing many system crashes with my PC with Windows 8.1. They seem to happen randomly, sometimes even when the computer is idle. The display just suddenly turns to black, and the PC doesn't respond (even if I hit the caps lock key, the light won't toggle). If I'm listening to music when it happens, the sound turns to a buzz for some seconds and then stops.

I haven't tried much because I have no idea of what causes the problem.

I'm attaching the SF debug files. Thank you for your help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD FX-8320
    Motherboard
    Gigabyte GA-970A-UD3P
    Memory
    8 GB
    Graphics Card(s)
    Gigabyte Radeon R7 260X
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 840 EVO 120 GB
    Seagate ST1000DM003 Barracuda 1000 GB
Bump... crashes still happening. I'm attaching more recent debug files, I'd be very grateful if someone could try to identify the problem. Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD FX-8320
    Motherboard
    Gigabyte GA-970A-UD3P
    Memory
    8 GB
    Graphics Card(s)
    Gigabyte Radeon R7 260X
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 840 EVO 120 GB
    Seagate ST1000DM003 Barracuda 1000 GB
Sorry, but it appears that your post was overlooked.
Do you still need help with this problem?
I'll respond within 48 hours if you do.

2 of the errors that I saw point to your video drivers:
- please update (or replace) your video drivers
- please run the video tests from this link: Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you, usasma, and sorry for the late reply. The problem is still there.
From Device manager it appears that the video drivers are already up to date.
Do I still need to run the video tests or should I replace the driver before?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD FX-8320
    Motherboard
    Gigabyte GA-970A-UD3P
    Memory
    8 GB
    Graphics Card(s)
    Gigabyte Radeon R7 260X
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 840 EVO 120 GB
    Seagate ST1000DM003 Barracuda 1000 GB
It really doesn't matter which you do first - if there is a hardware problem, it'll still be there if you update the drivers or not. And if it's a driver problem, the hardware diagnostics won't tell you anything before or after the update.

Please stop using CCleaner while we're troubleshooting - it removes some of the needed reports.

The lone memory dump (in the uploaded reports) points to the drivers from your video card (so the suggestions that I made before are the best thing for right now). Update the drivers and test the video card with the stress tests.

Here's some other things to try:

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Please uninstall the Gigabyte On/Off Charger (AppleCharger.sys). While it hasn't recently been blamed in BSOD's, it did have a previous history of this. If the software is needed, feel free to reinstall the latest version after the system has been stabilized.

Next, I've had some issues on my own system with Virtual Box. Try uninstalling it to see if that helps. If not, then feel free to reinstall the latest, Win8.1 compatible version.

Finally, Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Nov 26 17:58:51.553 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112614-13750-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 1:40:55.264[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+2783e )[/B]
BugCheck [B]A0000001, {5, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0xa0000001]Unknown bugcheck code (a0000001)[/url]
Arguments: 
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xA0000001_atikmdag+2783e[/B]
  BIOS Version                  F1
  BIOS Release Date             08/06/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Nov 26 17:58:51.553 2014 (UTC - 5:00)**************************
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
viahduaa.sys                Thu Aug  2 21:31:13 2012 (501B29E1)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
[COLOR=RED][B]AppleCharger.sys            Wed Oct 24 20:51:02 2012 (50888CF6)[/B][/COLOR]
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
xhcdrv.sys                  Wed Jan  2 04:23:41 2013 (50E3FC9D)
ViaHub3.sys                 Wed Jan  2 04:23:45 2013 (50E3FCA1)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
avgrkx64.sys                Wed Jun 18 15:03:17 2014 (53A1E275)
avgdiska.sys                Wed Jun 18 15:03:29 2014 (53A1E281)
avgidsha.sys                Wed Jun 18 15:03:31 2014 (53A1E283)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
avgloga.sys                 Fri Jul 18 09:53:20 2014 (53C926D0)
avgldx64.sys                Thu Aug 28 15:47:21 2014 (53FF8749)
amdacpksd.sys               Mon Sep 15 18:09:15 2014 (5417638B)
avgwfpa.sys                 Wed Sep 24 15:03:37 2014 (54231589)
avgmfx64.sys                Sun Oct  5 15:41:36 2014 (54319EF0)
VBoxNetFlt.sys              Sat Oct 11 07:26:22 2014 (543913DE)
VBoxUSBMon.sys              Sat Oct 11 07:26:22 2014 (543913DE)
VBoxNetAdp.sys              Sat Oct 11 07:26:22 2014 (543913DE)
VBoxDrv.sys                 Sat Oct 11 07:28:48 2014 (54391470)
avgidsdrivera.sys           Wed Oct 29 16:35:10 2014 (54514F7E)
[/font]
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=xhcdrv.sys
http://www.carrona.org/drivers/driver.php?id=ViaHub3.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Back
Top