Solved Driver_power_state_failure

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TJisRet

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Hope someone can help me on this one! I just started getting this BSOD when I try to put my computer to sleep after using it for awhile. But just after rebooting it works just fine. I can not put it to sleep and at times it will affect the complete shutdown also. Attached is the info zip file that was created. I have a ASUS Laptop with Windows 8.1 with the latest updates. Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q550LF
    CPU
    Intel I7
    Memory
    8 Gig
    Graphics Card(s)
    Nvidia 745m
    Browser
    Firefox
Hi TJisRet & Welcome to the forums ^_^,

I am extremely sorry for the delayed response :(
I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code: 
0: kd> !irp ffffe001dd7fbb80
Irp is active with 5 stacks 4 is current (= 0xffffe001dd7fbd28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe001da9e1050 00000000 fffff800059f0b48-ffffe001de45c4f0 Success Error Cancel pending
       Unable to load image \SystemRoot\system32\DRIVERS\Rt630x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt630x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
 \[COLOR=#FF0000][B][U]Driver\RTL8168 [/U][/B][/COLOR]nt!PopSystemIrpCompletion
   Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe001de45c4f0    
   Args: 00000000 00000000 00000000 00000000
It seems that your Realtek RTL8168 Gigabit Ethernet controller's driver is causing the problem here. Let's check the driver's date -
Code: 
0: kd> lmvm rt630x64
start             end                 module name
fffff801`ed452000 fffff801`ed520000   Rt630x64 T (no symbols)           
    Loaded symbol image file: Rt630x64.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
    Image name: Rt630x64.sys
    Timestamp:        Mon Sep 09 12:17:07 [COLOR=#FF0000][B][U]2013[/U][/B][/COLOR] (522D6EEB)
    CheckSum:         000D2B4A
    ImageSize:        000CE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
More than a year old. I would suggest you to update this driver ASAP. If no update is present at the manufacturer of the laptop, kindly check at Realtek's website :)

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Taken care of!!

Thanks for the help. I updated the Realtek Driver straight from there webite and since I done so I have not had the problem.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q550LF
    CPU
    Intel I7
    Memory
    8 Gig
    Graphics Card(s)
    Nvidia 745m
    Browser
    Firefox
TJisRet said:
Thanks for the help. I updated the Realtek Driver straight from there webite and since I done so I have not had the problem.
Click to expand...

Glad to hear that the issue has been solved ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
It's Back

Hope you get this but my troubles has come back the same thing all over again! It was good for one day or so but then it started again. I uploaded a new Info Zip file the crashes on the 10 and 11 of Dec was before I upgraded the Realtek Network Driver but the ones date on the 13th of Dec are after the Driver upgrade. Could you please look at this again and see if you can find something else out? This is getting madding! :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q550LF
    CPU
    Intel I7
    Memory
    8 Gig
    Graphics Card(s)
    Nvidia 745m
    Browser
    Firefox
Hi TJisRet ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code: 
1: kd> !irp ffffe001a613a010
Irp is active with 2 stacks 2 is current (= 0xffffe001a613a128)
 No Mdl: No System Buffer: Thread ffffe001a5f85040:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = ffffe001a5f85698
ThreadListEntry.Blink = ffffe001a5f85698
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = ffffd000224ab730
UserEvent = ffffd000224ab740
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = ffffe001a613a088
Tail.Overlay.Thread = ffffe001a5f85040
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 00000000
Tail.Overlay.ListEntry.Blink = 00000000
Tail.Overlay.CurrentStackLocation = ffffe001a613a128
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 1b,17]   0  0 ffffe001a4bc9050 00000000 00000000-00000000    
        [B][U]\Driver\tunnel[/U][/B]
   Args: 00000000 00000000 00000000 00000000
The Tunnel.sys driver is blamed here which is a part of Windows and hence chance of it being at fault is extremely less. Kindly follow the below instructions, one step at a time and then playing the waiting game -

  1. Kindly remove NetGroup Packet Filter by WinPcap since it's driver is extremely old.
  2. Kindly remove all of your ASUS Bloatware which is present on the system.
  3. Kindly remove your Netgear Genie software and see if it stops the BSOD or not.
  4. In case the problem is still not solved, kindly remove your Norton using this **TOOL**. Once you uninstall Norton, make sure that you turn on Windows Defender. Once the system has stabilised, you are free to install any Antivirus.


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I understand what you are saying but uninstalling that winpcap software I can not just figure out! The driver is in use and it is not listed in the installed program list. Tried looking in services and did not find Netgroup.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q550LF
    CPU
    Intel I7
    Memory
    8 Gig
    Graphics Card(s)
    Nvidia 745m
    Browser
    Firefox
TJisRet said:
I understand what you are saying but uninstalling that winpcap software I can not just figure out! The driver is in use and it is not listed in the installed program list. Tried looking in services and did not find Netgroup.
Click to expand...

Hi TJisRet ^_^,

Could you please see if there is any software which could tamper with the Networking of Windows like VPN Software, Bandwidth Monitor, Network Monitor etc? Could you see anything related to Internet/Network in Add/Remove?

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Appreciate the help! I uninstalled Netgear Genie and that seems to taken of it and since I have uninstalled it about 4 Days ago I have not had one crash or any problems at all. I was surprised that took care of it because Genie has been pretty stable for me in the past. I still can not find the software that installed Winpcap on my system but that is for another day. Other then Netgear Genie I have no other network monitoring software. Have a good Christmas!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q550LF
    CPU
    Intel I7
    Memory
    8 Gig
    Graphics Card(s)
    Nvidia 745m
    Browser
    Firefox
TJisRet said:
Appreciate the help! I uninstalled Netgear Genie and that seems to taken of it and since I have uninstalled it about 4 Days ago I have not had one crash or any problems at all. I was surprised that took care of it because Genie has been pretty stable for me in the past. I still can not find the software that installed Winpcap on my system but that is for another day. Other then Netgear Genie I have no other network monitoring software. Have a good Christmas!
Click to expand...

Glad to hear that the problem has been solved. By the way look who is associated with the WinPcap Library in your system -
NETGEAR Forums - View Single Post - NetGenie on windows 8.1


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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