Surface Pro 1 BSOD with minidumps

lmg

New Member
Messages
1
View attachment 54009 View attachment 54010

I have a machine that received 3 BSOD's within a few days. This is not my machine so I cannot necessarily say what the user was doing when the machine got the BSOD. Hoping someone can tell something from the minidumps and SFDebug upload that are attached.
 

My Computer

System One

  • OS
    Windows 7-8.1
Please update your Intel Graphics Driver and remove/update the driver highlighted in red.
Code:
[COLOR=red][B]radiamsi.sys Tue Sep 20 08:51:48 2011  (4E783804)[/B][/COLOR] 

[COLOR=#777777][COLOR=#4b0082]radiamsi.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

SRTSPX64.SYS Fri Jan 25 22:30:05 2013 (5102F95D)  

[COLOR=#777777][COLOR=#4b0082]SRTSPX64.SYS[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

dsNcAdpt.sys  Sat Jan 26 02:11:02 2013 (51032D26) 
Network Connect VPN software by Juniper  Networks 
[URL="http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dsNcAdpt.sys[/COLOR][/B][/URL] 

mwlu97w8x64.sys Tue Mar 5  10:11:34 2013 (5135B6C6) 

[COLOR=#777777][COLOR=#4b0082]mwlu97w8x64.sys[/COLOR] - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

RTKVHD64.sys Wed Apr 17 13:56:07 2013  (516E8DD7) 
Realtek High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

SYMDS64.SYS Fri Apr 26 01:19:47  2013 (5179BA13) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMDS64.SYS[/COLOR][/B][/URL] 

SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
Norton Internet Security 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMEVENT64x86.SYS[/COLOR][/B][/URL] 

Ironx64.SYS Fri Aug 2  04:25:14 2013 (51FB188A) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Ironx64.SYS[/COLOR][/B][/URL] 

ccSetx64.sys Thu Aug 15 05:20:37  2013 (520C4905) 
Symantec/ Norton Common Client Settings Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ccSetx64.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_storahci.sys[/COLOR][/B][/URL] 

SRTSP64.SYS Fri Aug 30  01:04:49 2013 (521FD391) 
Symantec Real Time Storage Protection 
[URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SRTSP64.SYS[/COLOR][/B][/URL] 

SYMNETS.SYS Fri Aug 30 22:58:13  2013 (52210765) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMNETS.SYS[/COLOR][/B][/URL] 

SYMEFA64.SYS Sat Aug 31 06:02:36  2013 (52216ADC) 
Symantec Extended File Attributes 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMEFA64.SYS[/COLOR][/B][/URL] 

ctxusbm.sys Mon Sep 9 18:02:22  2013 (522DF10E) 
Citrix ICA Client USB Monitor Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ctxusbm.sys[/COLOR][/B][/URL]  

DisplayLinkUsbIo_x64_7.6.57242.0.sys Fri Sep 27 15:11:12 2013 (524583F0)  

[COLOR=#777777][COLOR=#4b0082]DisplayLinkUsbIo_x64_7.6.57242.0.sys[/COLOR] - this driver hasn't  been added to the DRT as of this run. Please search Google/Bing for the driver  if additional information is needed.[/COLOR] 

SysPlant.sys Mon Oct 21  03:14:37 2013 (52647FFD) 
Symantec firewall 
[URL="http://www.carrona.org/drivers/driver.php?id=SysPlant.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SysPlant.sys[/COLOR][/B][/URL] 

iwdbus.sys Tue Dec 17 23:47:38  2013 (52B0D48A) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

igdkmd64.sys Fri Mar 7 17:08:56  2014 (5319EF18) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

IDSvia64.sys Thu Mar 20 23:55:56  2014 (532B71FC) 
Norton Internet Security 
[URL="http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]IDSvia64.sys[/COLOR][/B][/URL] 

dlcdcncm62_x64.sys Fri Mar 21  16:26:45 2014 (532C5A35) 

[COLOR=#777777][COLOR=#4b0082]dlcdcncm62_x64.sys[/COLOR] - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

dlusbaudio_x64.sys Wed May 7 09:13:39 2014  (5369DD23) 

[COLOR=#777777][COLOR=#4b0082]dlusbaudio_x64.sys[/COLOR] - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

bcua-wfp.sys Wed Jul 23 20:46:59 2014  (53D00323) 

[COLOR=#777777][COLOR=#4b0082]bcua-wfp.sys[/COLOR] -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.[/COLOR]  

EX64.SYS Mon Aug 11 12:19:41 2014 (53E898BD) 
Norton Anti-Virus  
[URL="http://www.carrona.org/drivers/driver.php?id=EX64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]EX64.SYS[/COLOR][/B][/URL] 

ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
Norton Anti-Virus 
[URL="http://www.carrona.org/drivers/driver.php?id=ENG64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ENG64.SYS[/COLOR][/B][/URL] 

eeCtrl64.sys Tue Aug 26 20:21:20  2014 (53FCD020) 
Symantec Eraser Control driver 
[URL="http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]eeCtrl64.sys[/COLOR][/B][/URL] 

EraserUtilRebootDrv.sys Tue Aug  26 20:21:21 2014 (53FCD021) 
Symantec /Norton 
[URL="http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]EraserUtilRebootDrv.sys[/COLOR][/B][/URL] 

dlkmdldr.sys Wed Aug  27 12:12:38 2014 (53FDAF16) 
WDDM KMD Loader - DisplayLink Core Software  
[URL="http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dlkmdldr.sys[/COLOR][/B][/URL] 

dlkmd.sys Wed Aug 27 12:12:55  2014 (53FDAF27) 
WDDM KMD Loader - DisplayLink Core Software 
[URL="http://www.carrona.org/drivers/driver.php?id=dlkmd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dlkmd.sys[/COLOR][/B][/URL] 

BHDrvx64.sys Wed Sep 10 23:51:01  2014 (5410C7C5) 
Symantec Heuristics Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]BHDrvx64.sys[/COLOR][/B][/URL] 



Debug session time: Wed  Nov 5 20:47:35.371 2014 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\110514-7390-01.dmp] 
Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
System Uptime: 0 days 0:06:21.445  
*** WARNING: Unable to verify timestamp for igdkmd64.sys 
*** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
Probably caused by : igdkmd64.sys ( igdkmd64+6096f ) 
BugCheck 133, {0,  501, 500, 0} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000133"]DPC_WATCHDOG_VIOLATION  (133)[/URL] 
Bugcheck code 00000133 
Arguments: 
Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
component can  usually be identified with a stack trace. 
Arg2: 0000000000000501, The DPC  time count (in ticks). 
Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
Arg4: 0000000000000000 
BUGCHECK_STR: 0x133  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
PROCESS_NAME: System  
FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6096f 
MaxSpeed: 1900  
CurrentSpeed: 2494 

Processor may be overclocked! 
Expected  Frequency: 1900 
Actual Frequency: 2494 
Overclock Ratio: [COLOR=red]1.31263[/COLOR] 

BiosVersion = 2.03.0250 
BiosReleaseDate =  09/06/2013 
SystemManufacturer = Microsoft Corporation 
SystemProductName  = Surface Pro 2  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2014 Nov 18 20:12:05 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2014 Nov 18 20:12:05 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2014 Nov 18 20:12:05 PM  _88-dbug Copyright 2012 Sysnative Forums
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Back
Top