Solved BOSD uninstalling apps with windows installer

hagimostafa

New Member
Messages
47
hello
my pc crashes when i try to uninstall apps which use windows installer, specially kerio vpn client.
windows 8.1 x64
hp probook 4520s ci5 amd hd mobility radeon 4500/4300

View attachment 53793

View attachment 53794
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500
Hi Hagimostafa ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Thu Nov 13 05:00:51.027 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111314-28078-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:04:05.730
 
Probably caused by : NETIO.SYS ( NETIO!NsiGetParameterEx+222 )
 
BugCheck 139, {3, ffffd0014d106440, ffffd0014d106398, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0014d106440, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0014d106398, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x139_3_NETIO!NsiGetParameterEx
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:48:40.490 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111314-20609-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:04:53.798
 
Probably caused by : NETIO.SYS ( NETIO!NsiGetParameterEx+222 )
 
BugCheck 139, {3, ffffd000a4154440, ffffd000a4154398, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000a4154440, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000a4154398, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x139_3_NETIO!NsiGetParameterEx
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:43:19.398 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111314-25750-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:06:10.102
 
Probably caused by : NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+20d )
 
BugCheck 139, {3, ffffd001e5405f60, ffffd001e5405eb8, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001e5405f60, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001e5405eb8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x139_3_NETIO!NsiEnumerateObjectsAllParametersEx
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:35:50.338 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111314-18968-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 8:48:01.252
 
*** WARNING: Unable to verify timestamp for iaStorA.sys
 
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 
Probably caused by : iaStorA.sys ( iaStorA+8490c )
 
BugCheck D1, {ffffd001c5d6a3eb, 2, 0, fffff8013a2c590c}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
Arguments: 
Arg1: ffffd001c5d6a3eb, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8013a2c590c, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  Viber.exe
 
FAILURE_BUCKET_ID:  AV_iaStorA+8490c
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 29 22:06:43.836 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\102914-26750-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 1 days 0:32:40.540
 
*** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
 
Probably caused by : ntkrnlmp
 
BugCheck 9F, {3, ffffe0003be7d790, fffff800756c6aa0, ffffe0003b156370}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0003be7d790, Physical Device Object of the stack
Arg3: fffff800756c6aa0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0003b156370, The blocked IRP
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 28 21:33:30.358 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\102814-38781-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:17:15.062
 
Probably caused by : NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+20d )
 
BugCheck 139, {3, ffffd001f23cd300, ffffd001f23cd258, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001f23cd300, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001f23cd258, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  networx.exe
 
FAILURE_BUCKET_ID:  0x139_3_NETIO!NsiEnumerateObjectsAllParametersEx
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 28 21:15:38.036 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\102814-26921-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 3 days 23:20:15.739
 
Probably caused by : NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+20d )
 
BugCheck 139, {3, ffffd00021836300, ffffd00021836258, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00021836300, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00021836258, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  Viber.exe
 
FAILURE_BUCKET_ID:  0x139_3_NETIO!NsiEnumerateObjectsAllParametersEx
 
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
 
MaxSpeed:     2530
 
CurrentSpeed: 2527
 
  BIOS Version                  68AZZ Ver. F.21
 
  BIOS Release Date             06/13/2012
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 4520s
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
We have most of the Dump files blaming the Network Applications. Below is a list of 3rd party drivers present on your system -
Code:
**************************Thu Nov 13 05:00:51.027 2014 (UTC + 5:30)**************************
HECIx64.sys                 Fri Sep 18 01:24:16 2009 (4AB293E8)
Impcd.sys                   Sat Feb 27 05:02:11 2010 (4B8859FB)
stwrt64.sys                 Thu Sep  9 12:42:10 2010 (4C8888CA)
xlkfs.sys                   Sat May  5 09:17:12 2012 (4FA4A2C0)
kvnet.sys                   Thu Jun 21 19:40:52 2012 (4FE32B6C)
btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
rtsuvc.sys                  Mon Sep 17 19:58:58 2012 (505733AA)
atikmpag.sys                Sat Nov 17 01:09:13 2012 (50A69661)
atikmdag.sys                Sat Nov 17 01:48:02 2012 (50A69F7A)
SynTP.sys                   Tue Feb 26 11:32:27 2013 (512C4FF3)
a2ddax64.sys                Fri Mar  8 10:11:40 2013 (51396C04)
eudskacs.sys                Sat Mar 16 10:02:13 2013 (5143F5CD)
eubakup.sys                 Sat Mar 16 10:02:18 2013 (5143F5D2)
EUBKMON.sys                 Sat Mar 16 10:02:37 2013 (5143F5E5)
EuFdDisk.sys                Sat Mar 16 10:02:42 2013 (5143F5EA)
athw8x.sys                  Fri May 17 09:19:09 2013 (5195A8B5)
AtihdWB6.sys                Sun Jun 23 07:49:48 2013 (51C65B44)
btwampfl.sys                Fri Jul 26 11:40:28 2013 (51F212D4)
Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
edevmon.sys                 Mon Aug 19 18:30:54 2013 (52121706)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
avkmgr.sys                  Mon Sep 16 16:44:23 2013 (5236E80F)
cleanhlp64.sys              Mon Sep 30 16:20:45 2013 (52495785)
bcbtums.sys                 Fri Oct 18 02:15:30 2013 (52604C6A)
iaStorA.sys                 Tue Oct 29 02:45:26 2013 (526ED3EE)
dump_iaStorA.sys            Tue Oct 29 02:45:26 2013 (526ED3EE)
btwavdt.sys                 Wed Dec 11 08:58:47 2013 (52A7DBEF)
btwaudio.sys                Wed Dec 11 09:01:08 2013 (52A7DC7C)
btwrchid.sys                Wed Dec 11 09:01:29 2013 (52A7DC91)
SCDEmu.SYS                  Mon Feb  3 12:06:42 2014 (52EF38FA)
a2accx64.sys                Fri May  9 12:36:38 2014 (536C7E7E)
avgntflt.sys                Fri Jul 11 21:16:47 2014 (53C006E7)
avipbb.sys                  Wed Aug  6 13:01:29 2014 (53E1D9D1)
idmwfp.sys                  Thu Sep 25 21:14:24 2014 (54243858)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:43:19.398 2014 (UTC + 5:30)**************************
TVicPort64.SYS              Wed Mar 30 14:42:54 2005 (424A6D96)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:35:50.338 2014 (UTC + 5:30)**************************
WinRing0x64.sys             Sat Jul 26 18:59:37 2008 (488B26C1)
speedfan.sys                Sun Dec 30 02:29:35 2012 (50DF59B7)
HWiNFO64A.SYS               Thu Oct  2 23:54:39 2014 (542D9867)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 29 22:06:43.836 2014 (UTC + 5:30)**************************
RtsUStor.sys                Fri Jan  3 11:01:27 2014 (52C64B2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 28 21:15:38.036 2014 (UTC + 5:30)**************************
agp440.sys                  Thu Aug 22 17:09:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 17:09:38 2013 (5215F87A)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Impcd.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
xlkfs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=kvnet.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=a2ddax64.sys
http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
http://www.carrona.org/drivers/driver.php?id=eubakup.sys
http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=edevmon.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=cleanhlp64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=a2accx64.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=TVicPort64.SYS
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys

I have detected traces of 3 Antivirus Suites currently installed on your system. A system should never have more than one Antivirus at a time else it will cause conflicts for sure. Kindly use the below Removal Tools and remove the below Antivirus Suites -

  1. Emsisoft - **TOOL**
  2. ESET - **TOOL**
  3. Avira - **TOOL**


Now, see if you are able to remove the Kerio VPN Client. Also remove the Softperfect NetworkX Software till the time we are troubleshooting your system.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
thank you for your reply, but meanwhile i don't know why but my internet settings in registry probably is wiped out by an app or locked, after lot's of efforts i couldn't resolve it, now nothing can be opened in my pc, even windows apps, even restoring couldn't resolve it and now i'm restoring my win 8.1 totally
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500
thank you for your reply, but meanwhile i don't know why but my internet settings in registry probably is wiped out by an app or locked, after lot's of efforts i couldn't resolve it, now nothing can be opened in my pc, even windows apps, even restoring couldn't resolve it and now i'm restoring my win 8.1 totally
restoring is impossible! it encounters errors! trying to install a fresh one from external device
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500
thank you for your reply, but meanwhile i don't know why but my internet settings in registry probably is wiped out by an app or locked, after lot's of efforts i couldn't resolve it, now nothing can be opened in my pc, even windows apps, even restoring couldn't resolve it and now i'm restoring my win 8.1 totally

thank you for your reply, but meanwhile i don't know why but my internet settings in registry probably is wiped out by an app or locked, after lot's of efforts i couldn't resolve it, now nothing can be opened in my pc, even windows apps, even restoring couldn't resolve it and now i'm restoring my win 8.1 totally
restoring is impossible! it encounters errors! trying to install a fresh one from external device

Did you remove the Antivirus Suites using the Tools which I suggested in my previous post?
Once the BSOD's stop, I will take a look at the Internet not working issue as well :)

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
creating a new user could resolve internet issue, but creating a new user account took the same effort from me as re-installing a new windows. i tried lot's of solutions, no one could resolve internet issue.
but about BSOD, i used three removers from new user account, all finished successfully and i also removed Networx. but BSOD remained the same, uninstalling Kerio caused it.
at last due to priority of duties i preferred to install a fresh windows.
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500
creating a new user could resolve internet issue, but creating a new user account took the same effort from me as re-installing a new windows. i tried lot's of solutions, no one could resolve internet issue.
but about BSOD, i used three removers from new user account, all finished successfully and i also removed Networx. but BSOD remained the same, uninstalling Kerio caused it.
at last due to priority of duties i preferred to install a fresh windows.

Kerio VPN has caused some problems in the past. But, without taking a look at freshly generated Dump files, I cannot say something certain.

Anyways, if the issue is resolved kindly mark this thread as SOLVED and if you are still facing the problem, kindly re run the SF Diagnostic Tool and upload a freshly generated ZIP File so that it could be analysed ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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