Random BSOD On New Dell Inspiron 7737

dsmero · Nov 12, 2014

Hi All,

I have a new Dell Inspiron 7737 that will random blue screen or crash throughout the day. No rhyme or reason. This is a fresh install of Windows 8.1 Pro on a Samsung 840 Pro SSD.

Here's What I tried:
- Updated drivers. Either from Dell or Intel websites
- Updated/Reinstall of DirectX
- Installed Samsung SSD Magician to apply SSD settings to Windows
- Updated BIOS
- Disabled sleep and hibernate
- Set Windows Driver Framework service startup type to Automatic
- Memtest passed
- SSD health is normal
- Latest firmware for SSD
- Malware scans

Doesn't matter if on AC power or battery. Not plugging in new hardware. This just doesn't make sense for a new out of the box laptop with a fresh install.

I've attached SF diagnostic tools reports with last 4 dumps. Any help would be appreciated before I go down the tech support rabbit hole.

blueelvis · Nov 13, 2014

Hi dsmero & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Tue Nov 11 00:14:45.595 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111014-4437-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:27:33.928
 
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
 
BugCheck D1, {fffff800357d6036, 2, 8, fffff800357d6036}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
Arguments: 
Arg1: fffff800357d6036, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff800357d6036, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  DisplayLinkUse
 
FAILURE_BUCKET_ID:  AV_CODE_AV_BAD_IP_nt!KiPageFault
 
CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
 
MaxSpeed:     2000
 
CurrentSpeed: 1995
 
  BIOS Version                  A09
 
  BIOS Release Date             04/28/2014
 
  Manufacturer                  Dell Inc.         
 
  Product Name                  Inspiron 7737
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 10 23:46:53.148 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\111014-4625-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 1:43:21.313
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+1e37b )
 
BugCheck 139, {3, ffffd00022035730, ffffd00022035688, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00022035730, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00022035688, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  iexplore.exe
 
FAILURE_BUCKET_ID:  0x139_3_igdkmd64+1e37b
 
CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
 
MaxSpeed:     2000
 
CurrentSpeed: 1995
 
  BIOS Version                  A09
 
  BIOS Release Date             04/28/2014
 
  Manufacturer                  Dell Inc.         
 
  Product Name                  Inspiron 7737
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  7 00:41:12.176 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\110614-4406-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:55:02.738
 
Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
 
BugCheck F7, {726011990375, 727011990375, ffff8d8fee66fc8a, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F7]DRIVER_OVERRAN_STACK_BUFFER (f7)[/url]
 
Arguments: 
Arg1: 0000726011990375, Actual security check cookie from the stack
Arg2: 0000727011990375, Expected security check cookie
Arg3: ffff8d8fee66fc8a, Complement of the expected security check cookie
Arg4: 0000000000000000, zero
BUGCHECK_STR:  0xF7_ONE_BIT
 
DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
 
PROCESS_NAME:  explorer.exe
 
FAILURE_BUCKET_ID:  0xF7_ONE_BIT_MISSING_GSFRAME_nt!_report_gsfailure
 
CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
 
MaxSpeed:     2000
 
CurrentSpeed: 1995
 
  BIOS Version                  A09
 
  BIOS Release Date             04/28/2014
 
  Manufacturer                  Dell Inc.         
 
  Product Name                  Inspiron 7737
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  6 21:41:29.300 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\110614-4921-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 23:21:21.749
 
*** WARNING: Unable to verify checksum for win32k.sys
 
Probably caused by : memory_corruption
 
BugCheck 109, {a3a01f5a88bd24ef, b3b72be0db3c9ca6, fffff8008b0a9010, 1}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000109]CRITICAL_STRUCTURE_CORRUPTION (109)[/url]
 
Arguments: 
Arg1: a3a01f5a88bd24ef, Reserved
Arg2: b3b72be0db3c9ca6, Reserved
Arg3: fffff8008b0a9010, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
 0 : A generic data region
 1 : Modification of a function or .pdata
 2 : A processor IDT
 3 : A processor GDT
 4 : Type 1 process list corruption
 5 : Type 2 process list corruption
 6 : Debug routine modification
 7 : Critical MSR modification
BUGCHECK_STR:  0x109
 
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
 
CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
 
MaxSpeed:     2000
 
CurrentSpeed: 1995
 
  BIOS Version                  A09
 
  BIOS Release Date             04/28/2014
 
  Manufacturer                  Dell Inc.         
 
  Product Name                  Inspiron 7737
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system -

Code:

**************************Tue Nov 11 00:14:45.595 2014 (UTC + 5:30)**************************
DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
sdcfilter.sys               Mon Jun 10 14:21:27 2013 (51B5938F)
Rt630x64.sys                Fri Jul 26 12:31:35 2013 (51F21ECF)
TeeDriverx64.sys            Mon Aug 19 22:53:31 2013 (52125493)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_iaStorA.sys            Thu Aug 29 03:43:22 2013 (521E7602)
iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
RtsPer.sys                  Fri Oct 18 11:39:07 2013 (5260D083)
RTKVHD64.sys                Tue Dec 10 17:46:11 2013 (52A7060B)
savonaccess.sys             Tue Feb 18 21:32:49 2014 (53038429)
dlcdcncm62_x64.sys          Fri Mar 21 20:56:45 2014 (532C5A35)
SynTP.sys                   Sat Mar 22 12:42:35 2014 (532D37E3)
Smb_driver_Intel.sys        Sat Mar 22 12:48:51 2014 (532D395B)
btmhsf.sys                  Tue May 13 10:16:22 2014 (5371A39E)
NxDrv.sys                   Wed Jun 11 07:27:33 2014 (5397B78D)
iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
ibtusb.sys                  Fri Jul  4 03:02:46 2014 (53B5CBFE)
swi_callout.sys             Mon Jul 28 19:56:00 2014 (53D65D78)
dlusbaudio_x64.sys          Fri Aug 15 12:34:15 2014 (53EDB0EF)
nvvad64v.sys                Thu Sep 25 21:09:23 2014 (5424372B)
dlkmd.sys                   Fri Sep 26 18:12:04 2014 (54255F1C)
dlkmdldr.sys                Fri Sep 26 18:12:09 2014 (54255F21)
igdkmd64.sys                Mon Sep 29 23:21:21 2014 (54299C19)
NvStreamKms.sys             Sat Nov  1 04:34:56 2014 (54541598)
nvpciflt.sys                Tue Nov  4 01:52:50 2014 (5457E41A)
nvlddmkm.sys                Tue Nov  4 02:10:19 2014 (5457E833)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 10 23:46:53.148 2014 (UTC + 5:30)**************************
NETwbw02.sys                Tue Jul 22 15:59:40 2014 (53CE3D14)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  7 00:41:12.176 2014 (UTC + 5:30)**************************
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
NvStreamKms.sys             Fri Oct  3 07:09:09 2014 (542DFE3D)
igdkmd64.sys                Thu Oct  9 22:29:58 2014 (5436BF0E)
nvpciflt.sys                Thu Oct 30 06:20:59 2014 (54518B73)
nvlddmkm.sys                Thu Oct 30 06:31:05 2014 (54518DD1)

Random BSOD On New Dell Inspiron 7737

dsmero

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One