ntkrnlmp.exe bsod

koyejo · Nov 6, 2014

Hi, I just built a new rig and i have gotten two bsod in a day. Can anybody help in narrowing down the culprit.

Thanks

Specs
Cpu : intel i7 4790k . not overclocked

OS: window 8.1 x64

Mother board: msi z97s sli plus

Main Drive(ssd): crucial mx100 256gb

cpu cooler: phantek PH-TC12DX

Ram :16gb -> 8gb: 2 *4gb crucial ballistis tracer 1600mhz
8gb: 2* 4gb G.Skill F3-12800CL9D-8GBXL

Sound card: Asus Asus Xonar D2X/XDT

Video Card: sapphire amd radeon r9 270x 4gb

Case cooling: 3 intake fans and 3 outake fans

PSu: coolermaster gx-650w

koyejo · Nov 7, 2014

Steps taken so far
1. Updated Bios
2. updated AMD catalyst (was using latest beta vision)
3. Downgrade ram to 1333mhz from 1600mhz). matched timing 9-9-9-24
4.currently running memtest

Any help welcomed

usasma · Nov 9, 2014

Sorry for the delay in responding. Do you still need help with this topic?
If so, respond and I'll be notified by email.

While waiting for a reply, please try these suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Windows 8.1 compatible updates from the manufacturer's website.
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

koyejo · Nov 9, 2014

I have not had another bsod but will like to resolve the root cause of the previous one.

I have already done suggestions 1 and 2. will try 3 and 4.

Thanks for the help

usasma · Nov 10, 2014

You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

The drivers for this device aren't installed:

SM Bus Controller PCI\VEN_8086&DEV_8CA2&SUBSYS_79301462&REV_00\3&11583659&0&FB The drivers for this device are not installed.

These most likely belong to the chipset software on your system. Please visit the manufacturer's website to download and install the latest, Win8.1 compatible version.

Please uninstall SuperAntiSpyware as it's drivers date from 2011

The WER section of MSINFO32 shows a BSOD that involves video drivers about 2½ hours before the one in the memory dump that you uploaded. Do you recall this? Are you using a disk cleaner (such as CCleaner)? If so, please don't use it while we're troubleshooting.

While this memory dump doesn't show video traces, the fact that there's 2 different memory dumps will make this more difficult to diagnose. The memory dump doesn't point at anything directly, but does show traces of Avast in the raw stack text. This sort of memory dump (a STOP 0xA error) is one of those that I like to have Driver Verifier run, as it's more likely to be a software issue (which Driver Verifier may be able to point out).

Please start by uninstalling Avast and ensuring that Windows Defender and the Windows Firewall are enabled. Feel free to reinstall Avast once the system has been stabilized.

Please update your Bluetooth drivers - as yours date from Win8, and some systems have problems with Win8 bluetooth drivers on Win8.1

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Then, should the BSOD's continue, run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Nov  5 22:30:50.831 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110614-12656-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 7:30:42.458[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiInsertQueueApc+8a )[/B]
BugCheck [B]A, {20, 2, 0, fffff803d9543a06}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000020, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803d9543a06, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: [B]AV_nt!KiInsertQueueApc[/B]
CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: [B]4000[/B]
  BIOS Version                  V1.0
  BIOS Release Date             04/28/2014
  Manufacturer                  MSI
  Product Name                  MS-7930
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Nov  5 22:30:50.831 2014 (UTC - 5:00)**************************
[COLOR=RED][B]SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)[/B][/COLOR]
[DEL]GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
[/DEL]lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
[/DEL]ibtusb.sys                  Tue Sep 10 14:07:42 2013 (522F5FEE)
LcUvcUpper.sys              Tue Sep 17 14:52:50 2013 (5238A502)
[B]
.....This is where Windows 8.1 was released.....[/B]

point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
TeeDriverx64.sys            Mon Feb  3 15:24:40 2014 (52EFFB08)
e1d64x64.sys                Tue Feb  4 04:14:25 2014 (52F0AF71)
NETwbw02.sys                Tue Feb 18 11:57:40 2014 (53039104)
RTKVHD64.sys                Tue Mar  4 07:26:03 2014 (5315C65B)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
atikmpag.sys                Thu Oct  9 10:52:54 2014 (5436A146)
atikmdag.sys                Thu Oct  9 12:05:05 2014 (5436B231)
VBoxAswDrv.sys              Wed Oct 15 22:39:11 2014 (543F2FCF)
aswRvrt.sys                 Tue Oct 21 06:50:27 2014 (54463A73)
aswVmm.sys                  Tue Oct 21 06:50:40 2014 (54463A80)
aswRdr2.sys                 Tue Oct 21 06:50:55 2014 (54463A8F)
aswHwid.sys                 Tue Oct 21 06:52:08 2014 (54463AD8)
aswSP.sys                   Tue Oct 21 07:06:22 2014 (54463E2E)
aswStm.sys                  Tue Oct 21 07:07:21 2014 (54463E69)
aswMonFlt.sys               Thu Oct 23 11:50:04 2014 (544923AC)
aswSnx.sys                  Thu Oct 23 11:52:11 2014 (5449242B)
[/font]

koyejo · Nov 10, 2014

Hi, thanks again for the help.
1. the psu is coolermaster gx 650w and 2 year old

2. I updated the chipset driver yesterday. the one from msi was responsible for the driver not being installed

3.My bad, CCleaner must have deleted some dumps. There was a system freeze when upgrading amd catalyst driver

4. will try to update super-antivirus, and remove avast as soon i get home.

ntkrnlmp.exe bsod

koyejo

New Member

My Computer

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koyejo

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My Computer

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usasma

Mr. Cranky Pants

My Computer

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koyejo

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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koyejo

New Member

My Computer

System One