Windows 8 and 8.1 Forums

ntkrnlmp.exe bsod

  1. #1

    Posts : 8
    windows 8 pro x64

    ntkrnlmp.exe bsod

    Hi, I just built a new rig and i have gotten two bsod in a day. Can anybody help in narrowing down the culprit.


    Cpu : intel i7 4790k . not overclocked

    OS: window 8.1 x64

    Mother board: msi z97s sli plus

    Main Drive(ssd): crucial mx100 256gb

    cpu cooler: phantek PH-TC12DX

    Ram :16gb -> 8gb: 2 *4gb crucial ballistis tracer 1600mhz
    8gb: 2* 4gb G.Skill F3-12800CL9D-8GBXL

    Sound card: Asus Asus Xonar D2X/XDT

    Video Card: sapphire amd radeon r9 270x 4gb

    Case cooling: 3 intake fans and 3 outake fans

    PSu: coolermaster gx-650w

      My System SpecsSystem Spec

  2. #2

    Posts : 8
    windows 8 pro x64

    Steps taken so far
    1. Updated Bios
    2. updated AMD catalyst (was using latest beta vision)
    3. Downgrade ram to 1333mhz from 1600mhz). matched timing 9-9-9-24
    4.currently running memtest

    Any help welcomed
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. Do you still need help with this topic?
    If so, respond and I'll be notified by email.

    While waiting for a reply, please try these suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Windows 8.1 compatible updates from the manufacturer's website.
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  4. #4

    Posts : 8
    windows 8 pro x64

    I have not had another bsod but will like to resolve the root cause of the previous one.

    I have already done suggestions 1 and 2. will try 3 and 4.

    Thanks for the help
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

    The drivers for this device aren't installed:
    SM Bus Controller PCI\VEN_8086&DEV_8CA2&SUBSYS_79301462&REV_00\3&11583659&0&FB The drivers for this device are not installed.
    These most likely belong to the chipset software on your system. Please visit the manufacturer's website to download and install the latest, Win8.1 compatible version.

    Please uninstall SuperAntiSpyware as it's drivers date from 2011

    The WER section of MSINFO32 shows a BSOD that involves video drivers about 2ฝ hours before the one in the memory dump that you uploaded. Do you recall this? Are you using a disk cleaner (such as CCleaner)? If so, please don't use it while we're troubleshooting.

    While this memory dump doesn't show video traces, the fact that there's 2 different memory dumps will make this more difficult to diagnose. The memory dump doesn't point at anything directly, but does show traces of Avast in the raw stack text. This sort of memory dump (a STOP 0xA error) is one of those that I like to have Driver Verifier run, as it's more likely to be a software issue (which Driver Verifier may be able to point out).

    Please start by uninstalling Avast and ensuring that Windows Defender and the Windows Firewall are enabled. Feel free to reinstall Avast once the system has been stabilized.

    Please update your Bluetooth drivers - as yours date from Win8, and some systems have problems with Win8 bluetooth drivers on Win8.1

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.

    Then, should the BSOD's continue, run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Wed Nov  5 22:30:50.831 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110614-12656-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 7:30:42.458
    Probably caused by :ntkrnlmp.exe ( nt!KiInsertQueueApc+8a )
    BugCheck A, {20, 2, 0, fffff803d9543a06}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arg1: 0000000000000020, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803d9543a06, address which referenced memory
    PROCESS_NAME:  WmiPrvSE.exe
    FAILURE_BUCKET_ID: AV_nt!KiInsertQueueApc
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
    MaxSpeed:     4000
    CurrentSpeed: 4000
      BIOS Version                  V1.0
      BIOS Release Date             04/28/2014
      Manufacturer                  MSI
      Product Name                  MS-7930
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Wed Nov  5 22:30:50.831 2014 (UTC - 5:00)**************************
    SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
    cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
    btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    ibtusb.sys                  Tue Sep 10 14:07:42 2013 (522F5FEE)
    LcUvcUpper.sys              Tue Sep 17 14:52:50 2013 (5238A502)
    .....This is where Windows 8.1 was released.....
    point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
    dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
    TeeDriverx64.sys            Mon Feb  3 15:24:40 2014 (52EFFB08)
    e1d64x64.sys                Tue Feb  4 04:14:25 2014 (52F0AF71)
    NETwbw02.sys                Tue Feb 18 11:57:40 2014 (53039104)
    RTKVHD64.sys                Tue Mar  4 07:26:03 2014 (5315C65B)
    iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
    AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
    AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
    atikmpag.sys                Thu Oct  9 10:52:54 2014 (5436A146)
    atikmdag.sys                Thu Oct  9 12:05:05 2014 (5436B231)
    VBoxAswDrv.sys              Wed Oct 15 22:39:11 2014 (543F2FCF)
    aswRvrt.sys                 Tue Oct 21 06:50:27 2014 (54463A73)
    aswVmm.sys                  Tue Oct 21 06:50:40 2014 (54463A80)
    aswRdr2.sys                 Tue Oct 21 06:50:55 2014 (54463A8F)
    aswHwid.sys                 Tue Oct 21 06:52:08 2014 (54463AD8)
    aswSP.sys                   Tue Oct 21 07:06:22 2014 (54463E2E)
    aswStm.sys                  Tue Oct 21 07:07:21 2014 (54463E69)
    aswMonFlt.sys               Thu Oct 23 11:50:04 2014 (544923AC)
    aswSnx.sys                  Thu Oct 23 11:52:11 2014 (5449242B)
    VBoxAswDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  6. #6

    Posts : 8
    windows 8 pro x64

    Hi, thanks again for the help.
    1. the psu is coolermaster gx 650w and 2 year old

    2. I updated the chipset driver yesterday. the one from msi was responsible for the driver not being installed

    3.My bad, CCleaner must have deleted some dumps. There was a system freeze when upgrading amd catalyst driver

    4. will try to update super-antivirus, and remove avast as soon i get home.
      My System SpecsSystem Spec

ntkrnlmp.exe bsod

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