- Messages
- 52
Hi,
I haven't made any major changes recently. My hardware is exactly the same. There have been a few software updates and I haven't restarted my computer since it didn't prompt me.
The most likely candidate, in my opinion, is Google Drive. I've disabled the status icons and right-click integration since I've had problems with that in the past. Explorer.exe was crashing and my taskbar would disappear for 10-20 seconds. Now it's still disabled, but the taskbar did go away and come back last night. I thought it was some kind of hardware fault, but it was actually a Google Drive update. Of course, it didn't prompt me to restart so I ignored it. A little while later, I received four WinInet Helper Class crashes within an hour, but nothing seemed to change.
I started using my computer again today. I opened Firefox (latest release, 33.0.2) with about four tabs, I had Event Viewer open to research the WinInet Helper Class crashes, and I was in the process of opening Microsoft Outlook. That's when I suddenly saw a BAD_POOL_CALLER.
The last time I had one of these was about 3-4 months ago after updating my Bluetooth driver directly from Intel. It turned out it wasn't quite stable, so I system restored to my older stable driver. I doubt it's Bluetooth again.
Hopefully you can help me figure out what caused it so that it doesn't happen again.
Thanks everyone.
I haven't made any major changes recently. My hardware is exactly the same. There have been a few software updates and I haven't restarted my computer since it didn't prompt me.
The most likely candidate, in my opinion, is Google Drive. I've disabled the status icons and right-click integration since I've had problems with that in the past. Explorer.exe was crashing and my taskbar would disappear for 10-20 seconds. Now it's still disabled, but the taskbar did go away and come back last night. I thought it was some kind of hardware fault, but it was actually a Google Drive update. Of course, it didn't prompt me to restart so I ignored it. A little while later, I received four WinInet Helper Class crashes within an hour, but nothing seemed to change.
I started using my computer again today. I opened Firefox (latest release, 33.0.2) with about four tabs, I had Event Viewer open to research the WinInet Helper Class crashes, and I was in the process of opening Microsoft Outlook. That's when I suddenly saw a BAD_POOL_CALLER.
The last time I had one of these was about 3-4 months ago after updating my Bluetooth driver directly from Intel. It turned out it wasn't quite stable, so I system restored to my older stable driver. I doubt it's Bluetooth again.
Hopefully you can help me figure out what caused it so that it doesn't happen again.
Thanks everyone.
My Computer
System One
-
- OS
- Windows 8.1 Pro Pack x64
- Computer type
- Laptop
- System Manufacturer/Model
- HP m6-1158ca
- CPU
- Intel i7-3632QM
- Motherboard
- HP 18A5
- Memory
- 2 x 4096 DDR3-SDRAM
- Graphics Card(s)
- Intel HD Graphics 4000 / Radeon HD 7670M
- Sound Card
- IDT High Definition Audio
- Monitor(s) Displays
- 15.6-inch HD BrightView LED-backlit display
- Screen Resolution
- 1366 x 768
- Hard Drives
- Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart
External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
- Cooling
- Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
- Mouse
- Logitech M560
- Internet Speed
- DSL 25/10
- Browser
- Mozilla Firefox 33.0.2
- Antivirus
- Windows Defender / Malwarebytes Anti-Malware
