Computer reboots without warning during Games mostly.

Snowmanjedi

New Member
Messages
1
I am getting a reboot every so often, mostly while playing any video game. I have had a few BSODs recently also. One mentioned Memory Management. Any help would be appreciated.

Thanks,

Luke
 

My Computer

System One

  • OS
    Windows 8
Your UEFI/BIOS dates from 2009. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

Please uninstall MalwareBytes. The Pro version is running and likely conflicting with your other antivirus.

Please get all available, Win8.1 compatible updates from the Alienware website.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Tnere's a possibility that this system is not compatible w/Win8.1 We will continue to attempt to fix things, but at some point it'll be your decision to stop. At that point the options to achieve stability would be limited to a downgrade to Win7 or earlier.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Oct 26 21:47:30.581 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102614-8312-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 7:16:55.271[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption ( ONE_BIT )[/B]
BugCheck [B]1A, {41792, fffff680000c9e08, 800000000, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: fffff680000c9e08
Arg3: 0000000800000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41792
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3342[/B]
  BIOS Version                  A10
  BIOS Release Date             10/22/2009
  Manufacturer                  Alienware
  Product Name                  Area 51
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 25 19:43:36.665 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102514-9484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]4 days 22:37:14.355[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::SubmitPresent+8c8 )[/B]
BugCheck [B]3B, {c0000005, fffff801a2cbfe08, ffffd00023c79090, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801a2cbfe08, Address of the instruction which caused the bugcheck
Arg3: ffffd00023c79090, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_dxgkrnl!DXGCONTEXT::SubmitPresent[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3342[/B]
  BIOS Version                  A10
  BIOS Release Date             10/22/2009
  Manufacturer                  Alienware
  Product Name                  Area 51
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Oct 26 21:47:30.581 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SiWinAcc.sys                Thu Jun 14 20:02:02 2007 (4671D6FA)[/B][/COLOR]
[COLOR=RED][B]SiRemFil.sys                Wed Jun 20 15:42:10 2007 (46798312)[/B][/COLOR]
[COLOR=RED][B]SI3132.sys                  Wed Oct  3 14:39:29 2007 (4703E1E1)[/B][/COLOR]
bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
k57nd60a.sys                Tue Jan 29 19:48:55 2013 (51086DF7)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
gzflt.sys                   Fri Aug 23 06:48:49 2013 (52173E11)
bdfndisf6.sys               Wed Nov 13 08:35:12 2013 (52838010)
avc3.sys                    Thu May  8 09:42:51 2014 (536B89DB)
trufos.sys                  Fri May 30 02:52:56 2014 (53882AC8)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
atikmpag.sys                Mon Sep 15 17:59:06 2014 (5417612A)
amdacpksd.sys               Mon Sep 15 18:09:15 2014 (5417638B)
atikmdag.sys                Mon Sep 15 18:21:08 2014 (54176654)
MBAMSwissArmy.sys           Fri Sep 19 18:14:07 2014 (541CAAAF)
[/font]
http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys
http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys
http://www.carrona.org/drivers/driver.php?id=SI3132.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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