Windows 8 and 8.1 Forums

NMI_HARDWARE_FAILURE and graphics problems

  1. #1

    Posts : 1
    Windows 8.1

    NMI_HARDWARE_FAILURE and graphics problems


    I'm running an old Inspiron 6400 with Windows 8.1. It was running fine. A few weeks ago it came up with a BSOD error "NMI_HARDWARE_FAILURE".

    Since then the screen has been partly repeating at the bottom (photo attached, a screen grab would not show the problem) - the full screen is shown on the top approx 5/6th of the screen, then on the bottom 1/6th it repeats a slither of the top of the screen. It does this right from the BIOS boot screen and in the BIOS setup.
    Attachment 53009

    Starting normally, I get the same BSOD each time as Windows is booting. In safe mode windows will boot fine, but still with the screen repeating at the bottom.

    I've tried a system restore, but that didn't change anything.

    I'm guessing its a graphics hardware failure and not a driver problem, as it does it right from the BIOS screen.

    Any advice?


      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Jnkn & Welcome to the forums ^_^,

    On making the WinDBG analyse the first dump file, I was told the below -
    This is typically due to a hardware malfunction.  The hardware supplier should
    be called.
    Arg1: 004f4454
    Arg2: 00000000
    Arg3: 00000000
    Arg4: 00000000
    Let's check the stack -
    0: kd> k
    ChildEBP RetAddr  
    8223eee8 82031465 nt!KeBugCheckEx
    8223ef18 821c5bc1 hal!HalBugCheckSystem+0x6d
    8223ef44 82031f60 nt!WheaReportHwError+0x1e6
    8223ef58 821735c4 hal!HalHandleNMI+0xea
    8223ef58 8201a6bf nt!KiTrap02+0x15c
    8223f01c 82174539 hal!READ_PORT_UCHAR+0x7
    8223f01c 00000000 nt!KiTrap07+0xe5
    Filled with HAL and WHEA and add to the fact that you are having problems with the screen since BIOS screen. I would say this is Hardware Problem. I would suggest you to send this back to Dell for repairs as keeping on diagnosing this further would only cause delay.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

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