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BSOD when computer is idle

  1. #1

    Springfield, MA
    Posts : 3
    windows 7 x64

    BSOD when computer is idle

    Attachment 52656

    I have been getting these blue screens at random times when the computer is idle. This is a brand new machine. The tech that built it has already replaced the memory modules hoping to solve the problem, but it didn't do the trick. I have never had it throw the blue screen while I was using it, always while idle. I have uninstalled any program that I thought might be an idle time user, but the BSOD is still there. Unfortunately, I don't have much more info than that. I have attached a photo of the blue screen and I am attaching the SFdebugFiles. I am happy to send any additional info or answer any questions that may help with debugging. Attachment 52660
    Sorry about the upside down photo. I didn't know how to correct it after uploading it

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Bobtongue & Welcome to the forums ^_^,

    I have analysed your dump file and below has been provided an analysis of the same for informative purposes :-
    2: kd> !errrec fffffa800e575028
    Common Platform Error Record @ fffffa800e575028
    Record Id     : 01cfe980f9faf162
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/16/2014 21:04:02 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ fffffa800e5750a8
    Section       @ fffffa800e575180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ fffffa800e5750f0
    Section       @ fffffa800e575240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ fffffa800e575240
    Section 2     : x86/x64 MCA
    Descriptor    @ fffffa800e575138
    Section       @ fffffa800e5752c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : Internal unclassified (Proc 2 Bank 1)
      Status      : 0xbf80000000200401
      Address     : 0x00000000fee00000
      Misc.       : 0x0000000000000086
    Below is a list of 3rd party drivers present on your system :-
    **************************Fri Oct 17 02:34:02.876 2014 (UTC + 5:30)**************************
    GVTDrv64.sys                Tue Sep  5 12:40:02 2006 (44FD22CA)
    gdrv.sys                    Fri Mar 13 08:52:29 2009 (49B9D175)
    etdrv.sys                   Fri Mar 20 08:29:06 2009 (49C3067A)
    intelppm.sys                Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
    amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)
    USBKey64.sys                Thu Jun 10 21:53:22 2010 (4C11117A)
    bflwfx64.sys                Wed Feb 13 22:34:08 2013 (511BC788)
    e22w7x64.sys                Thu Mar 21 03:05:41 2013 (514A2BAD)
    etocdrv.sys                 Tue Apr 16 13:50:56 2013 (516D09E8)
    SYMEVENT64x86.SYS           Sat Jul 27 07:56:58 2013 (51F32FF2)
    SYMDS64.SYS                 Wed Jul 31 04:59:08 2013 (51F84C44)
    ccSetx64.sys                Tue Sep 24 09:28:04 2013 (52410DCC)
    AppleCharger.sys            Mon Oct 28 07:29:21 2013 (526DC4F9)
    iusb3hub.sys                Wed Feb 12 16:34:30 2014 (52FB553E)
    iusb3xhc.sys                Wed Feb 12 16:34:33 2014 (52FB5541)
    iusb3hcs.sys                Wed Feb 12 16:36:11 2014 (52FB55A3)
    SYMNETS.SYS                 Thu Feb 13 16:55:14 2014 (52FCAB9A)
    IntcDAud.sys                Fri Feb 21 19:20:26 2014 (530759A2)
    SYMEFA64.SYS                Fri Feb 28 05:02:07 2014 (530FCAF7)
    TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
    ghflt.sys                   Sun Mar 30 22:09:09 2014 (533848AD)
    igdkmd64.sys                Mon Mar 31 10:48:10 2014 (5338FA92)
    Ironx64.SYS                 Wed May 21 03:57:42 2014 (537BD6DE)
    RTKVHD64.sys                Wed May 28 17:47:12 2014 (5385D3C8)
    tapvyprvpn.sys              Thu May 29 01:43:37 2014 (53864371)
    SRTSPX64.SYS                Fri Jun 13 22:57:22 2014 (539B347A)
    mwac.sys                    Wed Jun 18 07:36:34 2014 (53A0F42A)
    nvhda64v.sys                Mon Jul 21 19:47:53 2014 (53CD2111)
    EX64.SYS                    Mon Aug 11 15:49:41 2014 (53E898BD)
    ENG64.SYS                   Mon Aug 11 15:55:04 2014 (53E89A00)
    SRTSP64.SYS                 Thu Aug 21 02:26:53 2014 (53F50B95)
    IDSvia64.sys                Thu Aug 21 04:18:56 2014 (53F525D8)
    eeCtrl64.sys                Tue Aug 26 23:51:20 2014 (53FCD020)
    EraserUtilRebootDrv.sys     Tue Aug 26 23:51:21 2014 (53FCD021)
    mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)
    MBAMSwissArmy.sys           Sat Sep 20 03:44:07 2014 (541CAAAF)
    BHDrvx64.sys                Wed Sep 24 07:42:51 2014 (542228A3)
    NvStreamKms.sys             Fri Oct  3 07:09:09 2014 (542DFE3D)
    USBKey64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ghflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    tapvyprvpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    I have highlighted 3 drivers in RED which are very well known to cause issues. I would strongly suggest you to remove any MSI and GIGABYTE Software currently installed on the system.
    Furthermore, reset your BIOS Settings to STOCK Settings.

    It appears that your system had an Internal Unclassified Error on the Processor 2 Bank 1. I would suggest you to try the Prime95 Test and see if your system crashes or not. Use the below guide to stress test your CPU.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3

    Springfield, MA
    Posts : 3
    windows 7 x64

    Thanks for the info. I have uninstalled the gigabyte software and am now running prime95. Will let you know
      My System SpecsSystem Spec

  4. #4

    Springfield, MA
    Posts : 3
    windows 7 x64

    Prime95 ran for 12 hours without a hitch. It's been 24 hours since my last blue screen. Looks like that did the trick. Thanks for the help. Marking thread as solved.
      My System SpecsSystem Spec

  5. #5

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Bobtongue ^_^,

    Glad to hear that the issue has been fixed ^_^.
    In case of any further problems, do not hesitate to post back.
      My System SpecsSystem Spec

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